Please post your concierge review here

We stayed at GF RPC for 5 nights in early December. We still think their desserts are the best and just presented so nicely. We also thought their hot dishes around 5pm were increased from the last few times we stayed there.

One night I could actually make a meal out of what they put out. They had 2 hot items. One was this hot shrimp dumpling and next to it were these dough pockets filled with some sort of ground meat and lots of spices - very good. That night they also had red pepper stuffed chicken breast with a smooth pesto sauce. This was in addition to cheese and crackers and other pick me ups. Not sure about other nights since we were not there. Seemed to me they kept it filled, neat and clean.

We just love coming up in that elevator and into the concierge area - hearing the band playing and someone else always making the coffee and never running out of cream.;)

Also they did away with the bowls filled with cereal in the morning with those big silver spoons. I never eat cereal but it always seemed so special. I can understand why they did away with that - I guess it is more sanitary to put out individual boxes of cereal and easier for the kids.

We did see more kids there this trip as well. One little boy gave me a lesson on how to properly toast my bagel without touching the other bagels or getting burned myself. He then went on to explain the other breads that were present. I thanked him for his kindess.

I think it is great for kids - some nights they had little hot dogs and chicken fingers and always special desserts (which I am sure I embarrassed my whole family since I kept taking plate after plate so I could bring some home - yum).

Next year we are going back to the CT since we miss it over there, but GF is now our favorite.
 
Grand Floridian Honeymoon Turret Room #4330—

Grand Floridian Honeymoon Turret Room Pictures

We checked in to our room in the morning around 11:00 and were pleasantly surprised to find that our room was ready. We were actually moving from a different honeymoon room at the Grand Floridian, so we could go directly to the concierge desks to check in. My DH handled checking in while I got some of my stuff together to move rooms, but he said it went very smoothly. Our room was so pretty! The turret honeymoon rooms are really unique, and I love the layout of the room. The room has a sitting area with a couch, chair, coffee table, entertainment center, and table with two chairs. On another wall of the room there is a desk and chair. The opposite wall from the desk has a wet bar area with a stocked minibar. The bed is king-sized and has a very pretty floral bedspread. The room is decorated in pastel blues, yellows, greens, and pinks that all come together very nicely. The vanity area has a marble countertop and two sinks, as well as a makeup mirror and a speaker so you can hear the TV from the vanity area. The toilet and shower are in a room of their own. French doors lead from the vanity area to the HUGE walk-in closet. I have never seen a closet that large in a resort room! There are also several drawers and a large safe in the closest. Our turret room was located towards the front side of the Grand Floridian. Our views were of the Grand Floridian itself, the monorail, and the Polynesian Resort and Wedding Pavilion. It was a very pleasant view. Since the turret rooms have windows on several sides of the hexagonal room, there are no balconies.

The concierge lounge is located on the 4th floor of the main building, and it’s very spacious. There is a beverage service area, a children’s food area, and the regular food service area on one end of the lounge area. There is a television with a sitting area surrounding it, and there are many sitting areas scattered across part of the 4th floor. There are also chairs and tables around the main lobby area, which are great places to sit during the evening and listen to the orchestra perform. The only food service times we were there for were midday snacks, evening appetizers, and evening desserts and cordials. The food offerings are relatively “upscale” and might not be ideal for picky eaters. Also, there are not as many choices as I have seen at some of the other concierge lounges. Midday snacks consisted of cookies and beverages. Bottled water and soft drinks are available, but you must ask the concierge lounge attendant to get them for you, as they are not out on the beverage area. Evening appetizers consisted of a vegetable tray, a fruit tray, crackers and cheese, and one hot appetizer. We are very picky eaters, so we found the evening appetizers that we cared for to be a little bit sparse. On the other hand, the evening desserts were outstanding! There was a large variety of miniature desserts, and they were delicious. They had pumpkin pie squares, éclairs, chocolate mousse squares, and chocolate covered strawberries. Unfortunately, they did not put out enough chocolate covered strawberries, and some guests were a bit selfish. They only put out about 10 at a time, and I saw one guest take 6 for herself alone. Oh well, I tried one, so I was happy.

The concierge staff sits at desks on the third floor. They were wonderfully friendly and helpful during our visit. They often greeted us by name, and they were always ready to assist us. I had heard some negative reports about GF main building concierge, but we certainly did not experience that at all. They seemed happy to have us staying with them.

As far as the Grand Floridian resort in general goes, we love the convenience and amenities of this resort. The monorail is terrific, providing quick access to the Magic Kingdom and to Epcot. We got refillable mugs at Gasparilla Grill and Games, and found them to be worth their weight in gold. Since the refill location is convenient, we definitely got our money’s worth from the mugs. Plus, they make nice souvenirs. The lobby is gorgeous, especially at Christmas time. It was decorated exquisitely, and it looked gorgeous. The only thing we weren’t prepared for were the crowds at the GF in the evening. At the holidays, this resort really draws a crowd. In the evenings there were tons of people touring the lobby and seeing the huge gingerbread house and the gigantic tree. We were very glad to have a place to sit and listen to the orchestra in the concierge lounge, because we definitely could not have found a spot in the lobby sitting areas.
My overall impression of the Grand Floridian is very favorable. I felt truly pampered to be staying here, and we had a wonderful visit. Our room was exactly what we had hoped for, and the concierge staff was extremely friendly. I would stay there again without hesitation.


BoardWalk Inn Garden Suite #1204—

BoardWalk Inn Garden Suite Pictures

We like to split our stays while traveling to Disney World, so we moved from the Grand Floridian to the BoardWalk Inn about midway through our trip. We arrived early (around 11:30 am), and our room was already ready for us. A very sweet front desk cast member named Xia checked us in and gave us directions to our room. You could get to the room very quickly from the lobby, which was extremely convenient for catching the busses to the parks. We got checked in, received our nifty gold key cards (I had heard on the DIS that you sometimes get gold cards if you stay concierge, but I had never gotten a gold one before), and headed to our room. The exterior to the garden suite was so cute! There is a white picket fence and a gate with an archway leading into a little courtyard with rose bushes and other plants surrounding a pathway into the suite. When we opened the door to the suite we were blown away! What an incredible room! I had seen pictures online, but pictures really don’t do it justice. It’s perfect for honeymooners, or anyone else on a romantic getaway. The garden suites are two stories. When you enter the suite, there is a sleeper sofa and a coffee table directly ahead. On one side of the sofa there is an entertainment center and a table with two chairs. On the other side of the sofa there is a small side table and a chair. A doorway leads to a small closet, a wet bar area with a small refrigerator, and a half bath. A staircase with hardwood floors leads to the second story loft. In the loft there is a beautiful king sized poster bed, a large entertainment armoire, a closet, and an entry to the vanity area. The vanity area has a marble countertop and two sinks, as well as a small television. Next to the vanity there is a HUGE Jacuzzi tub. It was heavenly for relaxing! A door separates the toilet and the large marble shower with glass doors. We truly loved this room!

The only downside to the garden suites is that they are located so far away from the concierge lounge. The lounge is located on the 4th floor of the resort, and you must walk outside to get there. The lounge itself is very opulently decorated with huge sofas and chairs to relax in. There is also a desk area for the concierge staff to assist you inside the lounge. There are two beverage service areas and one main food service area. During our trip we tried the midday snacks, evening appetizers, and evening desserts and cordials. I am also happy to report that soft drinks were out for the taking. Can you tell I’m a Diet Coke addict? The midday snacks were plentiful and consisted of goldfish crackers, pretzels, popcorn, M&M’s, cookies, etc. Evening appetizers consisted of cheese, vegetable, and fruit trays, as well as hot appetizers. I found the mushroom stuffed phyllo pastries to be delicious! The evening desserts were a tiny bit disappointing. What they had was quite tasty, but there was not a lot of variety compared to our earlier experience with desserts at the Grand Floridian concierge.

The concierge staff in the lounge was very friendly, and they even started conversations with us. They were also happy to help us and were always polite. Also, their pre-planning team was extremely helpful and was even able to get us an Illuminations cruise.

The BoardWalk Inn itself is a wonderful resort with a very relaxing feel to it. I love the theming and décor, and the BoardWalk is a wonderful place to spend an evening shopping and strolling. Of course, the proximity to Epcot is fabulous. We also took advantage of the walkway to Disney-MGM Studios a few times, which was also convenient. The bus service we encountered was very efficient as well. The only thing that I find to be a bit lacking at the BoardWalk Inn (and all the Epcot area resorts for that matter) is the lack of a quick service restaurant where mugs can be refilled. They have a bakery and some very nice restaurants on the BoardWalk, but there were several times we would have liked a quick meal like chicken fingers. The resort looks very cute dressed up for Christmas, and they have an absolutely incredible chocolate seaside amusement park display. It’s huge and very detailed. Also, we saw a juggler and a flute choir performing in the lobby on two separate evenings. We can’t wait to return to the BoardWalk Inn and to stay in a garden suite when the budget allows.
 
DH and I did a parents only trip to the GF from 1/3/04-1/7/04 to celebrate our 20th anniversary. We were also assigned to a turret room, #4021. This was on the 5th floor and we had incredible panoramic views from our palladium windows of the wedding pavillion all the way around to Cinderella's castle.

We got a lot of assistance from the pre-planning staff who helped us take care of our priority seatings and made recommendations on a tour for us. While we were there, they helped my husband with having a dozen roses delivered from the florist and I also arranged for a bottle of champagne for our second night. The staff sent the champagne as complimentary and we even got an autographed picture of Mickey Mouse wishing us a Happy Aniversary. It was a very nice surprise.

The resort was a bit crowded on Saturday, but really started to clear out by Sunday afternoon. Normally, we are there in the middle of the summer, so it was quite a shock to see the hotel so empty. We never saw our mousekeepers, but they did a wonderful job on our room and turndown service also left us a towel animal. Very cute. I admit I enjoyed coming into our room in the evening and having the lights turned down low, our bed ready and the tv on.

Lounge service was quite good and as we were passing through one evening, I stopped to check out the dessert offerings. One of the staff members asked if I was looking for the chocolate strawberries and said he'd be happy to go and get another tray if I wanted to try some.

One thing that I noticed was different is that in the past, a concierge staff member would leave a voice mail message each night with tomorrow's weather, park hours, etc.. Now they have a channel on the tv that gives that information, but I kind of miss that personnel touch.

We were lucky with the weather also, the daytime temps hit 82 each day that we were there.

The trip was perfect and I can't wait to go back.

Tammi
 

bumping up for more reviews :)
 
I love this thread. We have never stayed concierge at WDW. It never seemed worth it for us. However, this trip is not really a WDW trip. It's an AKL trip. You see, when my son was little I told him that one day I would take him to Africa to see the animals. Well, he's now 21 and, needless to say, we've still not traveled there. But, we will this summer....at AKL! We're staying concierge because I want to take the sunrise and sunset safaris. Now, after reading this thread, i'm looking forward to our stay even more. I promise to add to these reviews when we get home. I love the DIS!
 
Giving this great thread a bump since so many folks are asking for reviews. I will add mine soon!:teeth:



:bounce: :Pinkbounc :jumping3: :jumping4:
 
Well I can give you a review on the Poly Concierge - even though we haven't gone yet.

They mailed an Itinerary Planning Guide for me to fill out about 105 days out. Then about a week later, they called to make sure I received it and mailed it back.

Then they emailed me to let me know they received it and would be making PS's through out the week.

Today I got an email with my entire schedule. They booked everything I requested, including CRT.

D
 
I know the Poly has been posted on a zillion times but we had a terrific time on our last trip (end of May/beginning of June 2004). We stayed in room 3507 (lagoon view concierge). It has definitely spoiled us for any other type room. Cinderella's castle was dead center in our view from the 3rd floor balcony. The concierge lounge was wonderful, with lots of food/drink choices throughout the day (I am not a juice person but the guava juice totally won me over!). The volcano pool was great for our older kids (16, 13 and 11); the quiet pool was laid back enough for our 10 month old (who is not particularly fond of splashing water, etc). One of the highlights of our trip was to watch Wishes from our balcony. Our daughter bought the CD (at $13 I initially thought it too expensive); but when she turned it on to coincide with the fireworks...WOW! I paid her the $13 back! While you can see/hear the fireworks from the concierge lounge and the beach, to me nothing tops sitting on your own balcony and getting a "private showing" (plus, no extraneous talking, noise, etc to disrupt your enjoyment). We used the planning staff extensively and they came through with all of our requests (CRT, Illuminations cruise, special surprise for son #3 in room). We did not use the onsite concierge folks often but found them all to be friendly, as were the room service, valet parking and bell service CMs. The Poly grounds were immaculate and the atmosphere relaxing...even doing laundry at midnight wasn't too bad (clean facilities and security that checked in every 30 minutes or so doing their "rounds"). We spent quite a bit of time at the resort as our youngest needed afternoon naps; the kids found plenty to do with free arcade time, pool games, crafts in the lobby, etc. Captain Cook's food court area served hot, tasty and reasonably priced (for Disney) food that the kids enjoyed. Kona Cafe was outstanding for dinner and dessert. Monorail access was hughly appreciated, the walk to TTC was 5 minutes tops and the resort ferry to/from MK was a welcome respite from the hustle/bustle. We are looking into DVC and our next trip was to be solely at those resorts we are contemplating buying into.....we now have ressies for Poly LVC in May of 2005......any hope they will do a DVC there? If so, count us in!!!!
 
Two concierges

May 2001 - Poly GV for four nights

Loved the setting, the guava juice, the location by the pools, and the dock. The food was plentiful. The CMs were just Ok. Being a first time concierge trip, I really was not that wise to waht to expect.

Late Sept 2003 - WL concirge for seven nights (yeah FTP!!!)

Much better CMs, great hot foods (I think we had dinner off the hot offerings five nights), the lounge setting was actually kind of nice to me with the sounds of the lodge and the view of the pool. Kids loved being to to run down and get breakfasy and watch TV in the room. The conceirge CMS made our trip so much better. My wife loves WL.
 
We were there mid september of 2003 and I couldn't have said what you said any better! Love WL Concierge and all of the great staff there. :)

Fred

Originally posted by ckb_nc

Late Sept 2003 - WL concirge for seven nights (yeah FTP!!!)

Much better CMs, great hot foods (I think we had dinner off the hot offerings five nights), the lounge setting was actually kind of nice to me with the sounds of the lodge and the view of the pool. Kids loved being to to run down and get breakfasy and watch TV in the room. The conceirge CMS made our trip so much better. My wife loves WL.
 
Haven't gotten to Disney yet, but I will put in a loud voice for the BC CL. I have been working with the concierge staff in IPO and they have been wonderful.

We made many plans right before the 90 day mark. But the August hours were not out yet. Once the hours were out, we made several changes. Then a couple of weeks later, we changed several PS again. Every time the CMs were so helpful, cheerful, and friendly.

I know the IPO staff is shared with BC, YC, & BWI.

Hey Fred, good to see you post again. Hadn't seen on the Lounge Lizard board for a while.
 


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