Please post your concierge review here

[irishone1979]

JoB
The only rooms in Concierge that look over the lobby are the honeymoon rooms as far as I am aware of. There are only 4 rooms that over look the Lobby and all four are their only honeymoon rooms. Just FYI for you. Now, personally, I think that is very strange but that's just me..

 

[ead79]

Yacht Club Review

We stayed in Yacht Club concierge (lagoon view) room number 5151. I cannot say enough good things about the Yacht Club. What a lovely resort-upscale yet relaxed at the same time. The newly renovated rooms are decorated very nicely, and we really loved the small table that pulls out from under the desk. We used it every day to eat our breakfast, and it was so convenient.
The concierge staff was so incredibly friendly and helpful. They
always spoke to us when we passed by and even struck up long conversations with us. I asked to see some of their suites if they were unoccupied, and one of the concierge staff members took us on a nice tour of the empty suites and explained some different features of the ones we didn't see. They were very
luxurious and lovely, but we didn't have enough time in the suites to take pictures of them. The concierge staff was very helpful in making priority seatings for us and was incredibly professional--completely top notch. The food in the lounge was plentiful, but we did not try the evening hors devours (sp?) as they looked a bit too gourmet for our tastes. The breakfast was nice (they had donuts-yum! --as well as bagels, cereal, oatmeal, etc.), and they had a wide variety of mid-day snacks (white cheddar popcorn, pretzels, chips and salsa, little cheesecake slices, etc.). The
dessert offerings were also plentiful, though we were too full to try those. There's always next time to try the desserts, LOL! I highly recommend the Yacht Club, and especially the concierge. The resort is so convenient to Epcot (about a 5 minute walk) and convenient to Disney MGM Studios as well (we took the walking path, and it took about 15-20 minutes at a reasonable pace). Two thumbs up! Here is a link to my pictures:

Yacht Club pictures

Polynesian Resort Review

We also stayed at the Polynesian concierge, garden view room number 2532. This was my second time at the Poly concierge, and I thought it was very nice once again. The staff here is very friendly and helpful as well. Before my trip they asked several times via email if I had any special requests, needs, etc. They also honored our request for a non-smoking room. This resort seemed busier than the Yacht Club, and we definitely saw more families with children here than at the Yacht Club. However, despite the business of the resort, it definitely still had a relaxed, tropical feel to it. The food in the Poly's lounge was delicious! The breakfast had bagels, cereal, danishes, and the yummy coconut bread they serve at the character breakfast at 'Ohana. I believe that mid-day snacks were mostly fresh cookies, though we weren't there in the middle of the day to confirm that. I don't believe we had any other meals in the Poly concierge (we were only there 2 nights), but I remember thinking the food was fabulous on my last trip. Bottled water and soft drinks are out for the taking, and the guava juice was wonderful. The Poly itself is a great resort with super convenience to the Magic Kingdom. Also, you can walk directly from the Poly to the TTC, shortening the commute to Epcot quite a bit. The restaurants at the Poly are outstanding--we ate at both 'Ohana and Kona Cafe and were more than pleased with both restaurants. I would also recommend the Poly to anyone who enjoys a relaxed, family-oriented resort. Here is a link to my Poly pictures:

Polynesian pictures

Feel free to ask me any questions about either resort.

 

[figmentvi]

Great pictures Elizabeth!!!

We really, really enjoyed ourselves at the YC Concierge. The CM's there were just wonderful !!! On my last night there, I finally got to have some of the desserts and made an absolute pig out of myself with some very yummy cream puffs.

Again, it was wonderful to meet you !!!

Linda

 

[ead79]

It was a wonderful resort! I really enjoyed meeting you as well, Linda!

 

[currycook]

Well after all these years at Disney we finally tried a concierge. We stayed at the BC concierge at Christmas time.

The food was excellent. Not a lot, but enough. The quality was excellent.
The Service of hte concierge was also excellent.

I thought the value of the concierge was worth the cost. That is the reason we have never tried it before. But if you use the services they provide and eat the food then its acually a good value. I would like to try another.

 

[Dooley1966]

Bump!

 

[chucknrita]

Dooley1966,
I tried to respond to your e-mail last night but it came back undeliverable.

Rita

 

[GlennandAnn]

We stayed in the WL conc last summer and it was wonderful. The staff was sooo friendly and very helpful. They were also very playful with our (then) 3 year old DS. We thought the food offerings were great, it was very helpful to have food available all the time, since I was 5 months pregnant. When we checked in, we asked to be upgraded, and we were upgraded for $30 a night. It was well worth it!

Ann

 

[ead79]

bump

 

[Darian]

It sounds like another one bites the dust and joins the concierge throng!! Welcome to the club currycook!!! We can't "go back" to non-concierge either....

Darian

 

[ead79]

giving this thread a bump

 

[Dana49]

We have reserved a non-smoking, Garden View room on the Yacht Club's concierge floor. Is any one room better than another? Is there anything special that we should request? Thanks.

 

[CEDmom]

We stayed at WL earlier this month (5/1-5/6) and had concierge access added to our room key for $45 per night. I had booked a woodsview room for DH, DD (3 1/2) and myself using one of the springtime codes. I faxed a room request asking for a bunkbed room overlooking the otter pond (thanks to posters here for the recommendation). I also knew from these posts that an upgrade might be available for an additional charge. We got to WL around 6pm and were presently surprised to find on check-in line. The CM who took care of us was very nice. We were assigned room 2012 which overlooked the pond and had bunkbeds just like we requested. I asked about a concierge upgrade and was told rooms were available on the 7th floor but not the type we requested. I asked if we could stay in room 2012 and have access to the 7th floor. I knew from these boards that the ammenities (aside from a refrigerator) on the concierge floor where the same as the other floors so I didn't want to give up the view or bunkbeds. We were given access. After having our bags delivered to our room we went up to the 7th floor. A concierge staff member was waiting to greet us and show us around. She was very pleasant and asked if we needed anything. I asked about getting bed rails for DD and she said she would take care of it. The food offerings between 5-7 were quite substantial and we made dinner of it on a few nights after having a large lunch. Breakfast was also good. Our favorite was dessert time. Each night we went up for a treat. The staff was very attentive and each time they saw us would ask if we needed anything. On our first morning at breakfast one CM noticed that DD enjoyed the grapes from a platter of fruit as well as the Mickey juice pouches. After that a bowl of grapes and a juice box were waiting for her each morning. I think it's those little things that made the concierge experience so nice for us.

 

[ead79]

Dana,

The YC concierge is really a treat. We received wonderful service there, and are eager to return. I don't have any room recommendations, but I'm sure you'll have a great time! The concierge lounge is so elegant. One tip I didn't discover until nearly the end of our trip. The drink "urns" for lack of a better word, are set up on mahogany tables with doors underneath. There are soft drink cans and glasses inside those doors. Just a tip!

 

[YankeeFan51]

What a great thread! Hoping to see more on the Epcot resorts. I thought I read somewhere that the BC was due for renovations--anyone know the schedule?

 

[ead79]

YankeeFan51, I have a review of the YC concierge on page 6 of this thread. It was wonderful! I believe that the BC renovation is completed as well (I know that they started with the YC, and that it's done for sure)--I'm not positive, but I think the BC is completed too. We just returned from a non-concierge stay at the BC, and our room had been redone already.

 

[MNT568]

We (me, DS and DM) stayed at the BC concierge for 6 nights, May 4 - 10. We had a great time! About 2 weeks before our stay I received a call at home from a concierge staff member. She told me that they noticed we would be celebrating my DS 5th b-day and that they would take care of something for him. She also informed me that they would be mailing me an access card to the 5th floor, so they that we could come right up once we arrived. They also asked if I needed assistance with anything, I mentioned that I could not get a PS for dinner at Chef Mickey's for my DS b-day, she said she would see what she could do.

When we arrived, the staff was so friendly, check-in was a breeze, the CM said that we had a room with a great view. Boy, was she right! Waterview room 5687. Right over the pool with a great view of the BW. We had a long narrow balcony (no chairs). I love the new rooms. We received a nice chocolate picture frame and our itinerary in the room. Yah, we got Chef Mickey's for 6pm on DS B-day!

The lounge was really nice, never crowded. We would have toast, fruit, cereal, juice and coffee in the morning. My DM loved the coffee. Mid-day we would have cookies and lemonade. The best oatmeal raisin cookies! The evening they had some great dips with flatbreads for me, DM would have some veggies w/dip and some cheese & crackers and the best part, MAC & CHEESE for DS! My DS would sit at the children's table with his mac & cheese and watch some movies. He loved doing that! The staff were great with the kids. We usually had a late dinner so this was perfect! They also offered wine but we didn't have any. In the later part of the evening, desserts and cordials. Great carrot cake, more good cookies and my DS loved the cheesecake. DM and I would have a Bailey's each night.

When the staff made our PS, they put in that we were celebrating DS b-day. At Cape May breakfast, he received a special balloon and cupcake and of course Chef Mickey's was great for his b-day dinner. When we returned from dinner there was a mini party set-up in our room, a chocolate cake, hats, blowers, streamers, and a card from Mickey! We DS was so excited!

Turndown service was great also. Lola would set-up my DS animals each night. She always left some extra chocolates for my DS and she set the tv to Toon Disney, my DS favorite station. On our last day she left us some extra mickey soaps and more chocolates. My DS thought this was very cool! Also, it was very hot during our stay (lots of showers) and it was great to get fresh towels each night. It was nice to come back to the room with the lights dimly on and the tv on (very low) and the beds looked so inviting.

The staff also made some last minute PS for us which was great. Everything was so easy this trip. I think I have been spolied now and I'll never want to stay anywhere but concierge. It was "ask and you shall receive" all week long.

I give the BC concierge a thumbs up! We will definitely stay there again.

YankeeFab 51 - While we were there, I did notice some workmen heading over to the area near the quiet pool one morning and we did notice a white tarp over some windows. I never heard anything about construction going on. So I can't help you with the timing but there did seem to be some work going on.

 

[Hnymoon@Dixie]

Thanks everyone for all of your great posts! This thread took me a half hour to read & worth every minute! We have it narrowed down to the POLY & the WL. Thanks soo much again!

 

[YankeeFan51]

Thanks for the great info.! ead79 and MNT568, are you aware of any photos of the new room decor available online? I'd love to see them. And in the BC lounge, were there water bottles/soda available as mentioned in some of the other resort reviews? Thanks!!!!

 

[Mike_in_FL]

We have been fortunate enough to stay in BC, Poly and GF concierges. They are all great, and as several people have said, it is tough to go back to a "normal" room!

That being said, on to the reviews:

Polynesian:
Our favorite. Our kids absolutely love it - kid-friendly food, great view over the lagoon to Cinderella's castle, proximity to MK, volcano pool right outside, etc. We stay every summer for our wedding anniversary. We had noticed a drop-off in the variety and quality of the hors d'oeuvres when we were there last summer, but it had picked up again when we visited in April.

Beach Club:
We stayed there last Christmas and enjoyed it. The food was very good, maybe a little better than the Poly. Where it does not compare so favorably (for us) is that it offers less for the kids, has a smaller lounge, has no view to speak of, and you have to ask for bottled water. YC/BC does of course have the best pool of any Disney hotel! One of the best hotels at Christmas (decorations, atmosphere, story teller, etc).

Grand Floridian:
We also got to stay there last Christmas and also enjoyed it very much. The new pool was very much enjoyed by our 7- and 4-year olds! In general, I think of GF as a more adult hotel, and the concierge lounges definitely do not cater to kids as much. The view, while nice, does not match the Poly's. Another wonderful place to be at Christmas.

YF51 - BC renovations had already begun last Christmas (we happened to stay in a just-completed room). I imagine they are well on their way to completion by now.

Mike