Please help a disappointed honeymooner- long

[JohnnyTarHeel]

It is disturbing seeing so many negative trip reports lately, even if a lot of them were during the hurricanes. As hard as it was for the CM's to maintain business as usual, customer service and professional attitudes should never take a holiday, even during trying circumstances, and especially at their so-called "flagship resort." If anything, these stressful times would have been a perfect opportunity for Disney and the CM's to show what a great job they could do and really make people remember them in a good way. I'm also curious where the OP's husband was during all this...personally I would have been flipping out if this kind of stuff had been done to my wife on our honeymoon.

I appreciate all sides of these reports though...we're making our first stay at the GF next month and it's nice to hear that so many people have had good experiences there. It also makes me wary though seeing how many people have had experiences like this. I guess we'll find out in 4 weeks.

 

[laura12581]

Thank you so much for your responses!! I am going to write a letter to both addresses that you provided me with. I am not planning on bringing up the honeymoon magic thing. I realize that these are niceities not to be expected. That IS NOT the issue. The issue is the $difference for the room and RUDE & NASTY treatment from the woman concierge manager. When I checked in, the girl cancelled my HM concierge reservation due to the storm damage and so when the mgr checked it looked like that reservation was cancelled. WHILE I WAS THERE THEY REOPENED THE HM ROOMS BUT TOLD me there was nothing available. They wouldn't tell me how much they were refunding me- they said I would receive a check.

Do you think emailing or typing or handwriting a letter is best??

Thanks everyone for your help I will keep you updated.
Laura

 

[hookedup]

I would sent a typewritten letter. Keep it under one page.
You can e-mail too - it's faster but I think that written and mailed letters have more impact because the client took the time to write it and mail it.
Keep a copy of what you mail too.
If you are asking for something specific (i.e., dollar amount or whatever) you put a date by which you would like to have things resovled and receive a response.
Good luck!

 

[JohnnyTarHeel]

Good luck. If it makes you feel any better, I've read several reports before on here about GF concierge and some of the CM's lack of magical attitude, especially the management.

 

[Minnie&Nana]

Originally posted by Pluto2003
somewhere that the GF had been downgraded from a 4* to a 3 *.

It is now a 4* instead of 5* everywhere I've read about GF. The moderates are 3*'s and values are 2*'s.

 

[RoLaren]

I also wasn't trying in any way to negate the OP's experience! I posted mine in part to say that management had gone out of their way to make up a bad experience to my family, I hope it is the same for her (even though I know, you can't re-do a honeymoon...) So write that letter and tell them what happened!

Good luck Laura, I would love to hear how it works out!

 

[LibertyBelle]

Originally posted by BaciBecky
It is now a 4* instead of 5* everywhere I've read about GF. The moderates are 3*'s and values are 2*'s.

Just wanted to throw out there that GF will never be a 5 by the standards because of the monorail. 4 is as high as it can be rated (based on the current rating chart). If the resort stood alone and did not have the monorail service to it it would have the potential to be a 5, but because it is not exclusive it can not reach that status.

 

[Pluto2003]

Disney's Grand Floridian Resort & Spa *** ( would not copy the stars) as is AKL, BC, CR,CSR, and the Poly.

One interesting item found at 3 stars hotels..."- If public phonebook present, it is displayed in attractive cover."

More info can be found at mobiltravelguide.com The rating system is explained.


next page also gives 3 stars to POR, YC and WL.