PLEASE, Don't yell at the airport workers.

[disneyfav4ever]

I agree. There is no reason to yell and be rude to service workers who are just doing their job.

 

[MariDisney]

My DH is a manager at a Toys R Us. Just within the past week people have called him the C word, told him they hope he loses his job and can't feed his family, called him an F-er, etc. He has stories every single day. Usually it's because he won't let someone get a discount they're not entitled to. Yesterday, he wouldn't let someone get a $40 video game when the promotion clearly was buy one get one under $19. I don't know how he does it. Last night he also had someone's husband call and berate him because he wouldn't give the wife some discount or other. I don't understand why people are so mean. I can understand disappointment. I can even understand ASKING if a promotion could be applied. But the rudeness and name calling is just not called for.

 

[simba928]

I worked in an airport for 3 years. I worked for an ice cream shop for a year and a technology store for 2 years, both within the secure areas of the airport. I did not even work for the airlines (or the airport, or TSA) and I got screamed at often. The people flying through were just miserable a lot of the time. I got yelled at by passengers because security lines were too long, their flights were delayed or canceled, they could not smoke inside the airport, another store was closed, noone was in the food stand next to the ice cream shop, and on and on and on. I even got yelled at by airline employees (who are yelled at daily and should know that I'm not going out of my way to help you when you are yelling at me) for things that were out of my control. I remember one pilot when I was at the ice cream shop that got mad because I did not have a lot of the flavors listed on the menu. I was the only one in the store at the time (and he could very obviously see that, there were no back rooms or closets or anything where someone else could be hiding) so noone could go to storage and get stuff and I'm only a little over 5 foot and the menu was hanging from the ceiling and I did not have a ladder to change the menu.

I would even go out of my way to help customers, especially at the technology store and I still go yelled at. There was one woman that spoke no english at all. Her flight was delayed or canceled and the airlline gave her a voucher for a hotel room, but offered her no further assistance. She called the number, operator on the other end only spoke english, so passenger handed me the phone to help. The airline did not put the code necessary on the voucher so I could not do anything. I took the passenger down to the US Air customer service center (which was the airline she flew on) and put her in line. I went up to the agent, very nicely explaining what happened, that I had to get back to work, but passenger was waiting in line. I got all kinds of rude from "customer service" agent. I lost money (we worked off commission) to assist airlines customer and I get nastiness in return....

I am no longer at the airport, got offered a new job this summer (which I love) and jumped at the opportunity. Still get all kinds of nasty people but for the most part everyone's extremely nice. I even have several people thank me every day for what I do, which is nice. Best decision I ever made was leaving the airport.

 

[Callie]

There was one time my plane was sitting at a gate (we had just landed, and were still on it) and we could get off because they didn't have a parking crew. They kept saying we were all fine to make our connections. Well the minute the door opened, my mom and I literally ran to the other gate (about a mile away). We still missed it. I broke down in tears, but didn't yell at the agents. We kept saying we knew it wasn't their fault, but we were upset at the other agents. They ended up getting us where we were going that night, and on first class. Maybe the tears helped? (I really was upset, as I was going to visit my dad I hadn't seen in a year)

 

[Micca]

I don't think anyone in the service industry needs to suffer abuse, but I also think the people in that line of work need to remember customer service. It works both ways.

 

[LiLIrishChick63]

i don't understand the people who get angry with the airport workers for delayed flights. it's not like THEY'RE the ones that canceled or delayed the flights, you know??

altho i did once get into a screaming match with airport security. they pulled my stuff aside for a "random" search and being me, aka the one who trusts NO ONE, i stood off to the side to watch them go thru my things and the guy comes over yelling at me that i was "in the way" and there was about 10-12 feet next to me where anyone could walk by, i didn't take up THAT much room, so i told him "no, i'm staying right here and watching you go thru my things, i don't care who you are or who you work for, i don't know you, i don't trust you"

then they preceeded to throw my things all over the place(breakables, too) and then smash them all back into the suitcases.

now THAT i get angry with. and i think i had a right to, seeing as he was rude to me first(i hadn't said anything to him prior to him yelling at me for "being in the way")

 

[GRUMPY PIRATE]

I think now, more than ever the advice of this thread is probably a good idea.