Please complain to Disney if you are dissatisfied...Disney may respond

[CarolynK]

My husband & I ate at Victoria and Albert's last month in celebration of our 10th anniversary. It was our second time dining there, the first being two years ago.
"Albert" was great, but "Victoria" seemed bored, disinterested, and rarely made eye contact with us.
I e-mailed Disney upon our return, and two days ago, I received a call from a Disney CM asking about details from our dinner. I elaborated, he thanked me.

I just want to make the point that if you are unhappy about something, you should definitely let someone know. They may respond!

 

[Eljay]

Compliments, complaints or suggestions -
wdw.guest.communications@disney.com
I have gotten nice responses to my emails in the form of a phone call or a message on my answering machine.
Good luck.

 

[>>^..^<<]

Hi..

Forgive my ignorance.... are Vic and Al actually there? and how are they suppose to interact with guests... I had no idea of this.

>>^..^<<

 

[addicted_to_WDW]

The male server for each table is Albert, and the female server for each table is Victoria. It's an extremely pricey meal, and you would expect both servers to be excellent.

 

[minnie56]

It is worth it to send a letter when you are disappointed in some aspect of your vacation at Disney.

I had some concerns after my stay at AKL in December and they called me at least 6 times! (We kept playing telephone tag) They finally got me and offered me a very nice v.i.p rate for my next trip in August.

I didn't rant and rave...just expressed my disheartened feeling.They don't know...if we don't tell them.

 

[webmomom]

I have written to Disney several times. Most of the times they were letters about the CM"S and how great they were. A couple were about concerns we had mainly something we saw happen at the pin trading booth at Epcot.

One out last visit I had talked my Husband into going to the GF for the English Tea. It was wonderful. A couple of small things happened that I thought were not of Disney quality. On the menu there are two of the same type of teas, except for the fact that one of them you get a glass of wine. My dh choose the one without the wine. Everything else was the same except for the price. Well, he was not served the same desert as the other one. Mine include a glass of port, which I did not get. Our waitress was not very attendive and really did not go the job that the other serving staff was doing with their guests. As we were leaving I told the hostess about the port and her answer was , I will have to mention this to her, so she does not do it again. Wrong answer. I am not looking for something free, I just left something should have been adjusted on the bill.

When we got home I wrote a letter to Disney explaing what happened. I got a phone call from Disney and I explained allof this to her. She was so nice. She agreed with me that the bill should have been adjusted. What she did do was send me a comp. Tea for Two for our next visit to Disney. I was very surprised as I was not looking for this.

Another thing, we have been told by several CM'S to write letters to Disney if there is something that you or your family did while there, i.e, Priates cruise, adventures in cooking, tours,etc. When Disney does not hear that people like the things, that is when they start to stop them.

 

[mom2of2]

I too emailed WDW to express my dissappointment in a cancelled PS. The H&V char breakfast that I had scheduled for March 24th was discontinued March 23rd!!
I was very nice about it in my letter, stating that I was dissappointed since we had planned to be at MGM that day and now we would get there a lot later then expected. I was able to get a decent PS at CMC and expressed that I was sure that wherever we ate we would enjoy it. I also said that I expected nothing from the email and was just happy to be coming to WDW.
I received the auto response email and thought nothing of it....then the NIGHT before we left for WDW I got a call from Guest relations at MGM that they felt terrible that I had lost out on the H&V meal and told me to go to MGM guest relations on the 24th and I would have VIP seating for Fantasmic that night!! Well we showed up on the 24th and there was the tickets with my name on it and the CM asked me how my meal was at CMC!! She apologized for the cancellation and asked if there was anything else she could do!!!! I replied that everything was PERFECT and I was totally thrilled with the outcome!!!!
We had such a great trip and more times then I can count CM's went above and beyond the call of "duty"!!!!

 

[anewvance]

This actually has to do with writing after the fact about a CM that really impressed us. On our May of last year trip, I had just been diagnosed with 2 hyerniated disks, sciatica in my leg and arthritis....we had prepaid everything so we were gonna go! I ended up renting a scooter. I felt the whole time we were in Disney that I was a 2nd class citizen using this thing. I am 25 years old and when I got up out of the scooter, besides being in ALOT of pain, I looked pretty normal so I think people were thinking I didn't actually need the scooter. So anyway, I had had my last straw when we were at Epcot. There is a space available for scooters for Illuminations and wheelchairs and I figured hey we've never had such nice place to see Illuminations and it was 10 minutes before start and it was pretty much empty. So we put the stroller against a tree and my hubby and girls and me in the scooter pull in and sit down. A very snotty smartallecy CM comes up to us and started making comments that made me and my family look like idiots. All in all he was saying that I could sit there and even hubby could sit there, but the kids made it too many of our family sitting there. So in front of everyone we got "kicked out" of the scooter/wheelchair section of Illuminations. At this point my hubby was quite upset so we went to the front to Guest Relations. The only thing we really hoped for was to be allowed in the special section. But we ended up sitting there and sitting there while the CM wanted to hear every bit what happened and then relayed it to a manager. Next thing we know, they are asking us what tickets we used to get in to Epcot with and we told them our Florida Season Passes and he said give them to me. We did and he ends up ripping them up, refunding the entire cost we had paid for them, reissueing new tickets and changing the expire date from the last time we used them to a year from that day right there. We could not believe it, we are talking like $400 here!!!! And to top that off, by this time, Illuminations had started and so they put us on a special list for even more special sitting space then scooter/wheelchair the next night. Which ended up being this special roped off section that only 20 or so people are allowed into each night. So yes, all in all, it does pay to complain. Don't ever expect anything but a i'm sorry, but sometimes magic happens!!!