mom2fourprincesses
Earning My Ears
- Joined
- Jan 17, 2010
- Messages
- 24
I was so happy when planning to find this hotel. The pictures looked nice and had 3 star reviews on the travel sites....NOT! Below is the email I sent to corporate, which outlines our troubles. We will be staying on site next time since we won't be going for 10 days again most likely. (BTW the rest of our trip was awesome!)
We will not ever stay here again. The hotel smelled musty, the internet was not "free" as the website leads one to believe. I had to work a little while on vacation, and was going to pay the outrageous fee per day to be able to stay in my room with my family and work, and noone, not even customer service, or the local customer service could get it to work. I spent most of my nights of vacation in the business center working until 2 am when I could have done a little in the morning and a little at night in my room. Our plush mickey doll was left on the desk across from the beds one morning, and upon returning it was found under the bed pushed in the middle against the wall...which seemed like someone was hoping we would forget and they would get it later when we checked out. Two days later, my daughter's $200 apple ipod touch was stolen from her suitcase. Needless to say, we won't be back. Complaints have been filed, with no updates to date.
The shuttle bus to the Disney parks is also a JOKE! The few mornings we actually used it, it arrived nearly full with people, to pick up another bus load of people at our hotel. I was traveling with an infant, so being sardined in a bus and made to stand, was not very fun. It was the same when returning. We finally gave up on the shuttle, and would walk 1 mi to/from Downtown Disney each day and night and catch their shuttles. Vacation? I think not. The sad part is...the was our first and ONLY family vacation ever. We were on the fifth floor...and for several days of our stay, we had to go to another floor just to get ice for our cooler...since we were NOT paying $10/day to have a fridge in our room...which is a NORMAL amenity for most hotels.
We will not ever stay here again. The hotel smelled musty, the internet was not "free" as the website leads one to believe. I had to work a little while on vacation, and was going to pay the outrageous fee per day to be able to stay in my room with my family and work, and noone, not even customer service, or the local customer service could get it to work. I spent most of my nights of vacation in the business center working until 2 am when I could have done a little in the morning and a little at night in my room. Our plush mickey doll was left on the desk across from the beds one morning, and upon returning it was found under the bed pushed in the middle against the wall...which seemed like someone was hoping we would forget and they would get it later when we checked out. Two days later, my daughter's $200 apple ipod touch was stolen from her suitcase. Needless to say, we won't be back. Complaints have been filed, with no updates to date.
The shuttle bus to the Disney parks is also a JOKE! The few mornings we actually used it, it arrived nearly full with people, to pick up another bus load of people at our hotel. I was traveling with an infant, so being sardined in a bus and made to stand, was not very fun. It was the same when returning. We finally gave up on the shuttle, and would walk 1 mi to/from Downtown Disney each day and night and catch their shuttles. Vacation? I think not. The sad part is...the was our first and ONLY family vacation ever. We were on the fifth floor...and for several days of our stay, we had to go to another floor just to get ice for our cooler...since we were NOT paying $10/day to have a fridge in our room...which is a NORMAL amenity for most hotels.
Sorry, I'm not sure how it could be your only family vacation ever but you are talking about staying on site next time?
! Hopefully next time will be more magical 
.
) are slow and scary things... We saw two breakdowns in 12 hours.
