Pin Codes & CM confusion

[deelam]

I think I understand why Disney CM's have had a hard time with the codes. People who receive postcards & emails with pins are given a different phone number to call. This phone number prompts them to enter a pin. The CM at this number seemed to be trained to handle special promos.
It would appear that regular CM's are not trained to handle pins. Some of them may be able to figure it out or work around it. But for the most part it seems like we are all calling the wrong number to inquire about pins.

 

[beth_cam]

However apparently from what another poster said you can't even access that line without a valid pin (I wonder if the computer even matches up the pin and phone number). Other poster said when she keyed it in wrong or just waited, she was sent back to the regular lin. So yes if you got the card so you know the phone number and a pin to enter that is the line to call. But if you are trying to find out if you have a pin since like me you moved and old email is shut down....it wont help a bit.

 

[mom2my3kids]

I don't know, I called yesterday to put a deposit down on a previous held reservation. I was a day off so it had been canceled, she went to rebook and said I had a code under my name for 87.00 a night at POR so I took her up on it and added the package and dining.

 

[CanadianGuy]

If that's the case, then the CMs should be telling you to call the number on your email/postcard to redeem the offer and not be making the bookings at the main CRO line.

Not to be rude.. but honestly did we need YET ANOTHER thread on this ?

J

 

[boomhauer]

If that's the case, then the CMs should be telling you to call the number on your email/postcard to redeem the offer and not be making the bookings at the main CRO line.

Not to be rude.. but honestly did we need YET ANOTHER thread on this ?

J

I think we should open a whole new board:

discodeboard.com

 

[deelam]

If that's the case, then the CMs should be telling you to call the number on your email/postcard to redeem the offer and not be making the bookings at the main CRO line.

Not to be rude.. but honestly did we need YET ANOTHER thread on this ?

J

Yes We do need ANOTHER thread! I felt that my topic is slighty different from the other threads. I feel that the separate phone number could be part of the reason that Disney CM's are having a hard time and we are getting conflicting info. No one has to read this thread or make commits about why this was posted. That is uncalled for. Just don't read or commit on the thread if it bothers you.

I guess what I'm getting at in my thread is that there may be a better way to get answers.

In a perfect world, you get your email or postcard & call the number provided. You get the promo. However, Things are not perfect and we have promos not reaching us when they should have. We are calling the regular number and digging for info. Some CM's can help, others can not. We are getting conflicting reports. It makes Disney CM's look like they have no clue what they are doing. And the reason may be because we phone in to a general department that is not trained to handle this promos. I no longer blame the CM's for conflicting info. Most likely both the special promo department & the General CM book on the same system. That may be why you can book at the main number.


I'm going to do a little digging to see if the phone number that came with the postcard is better suited for general calls from people looking for pins that may have gotten lost.

 

[Trekker]

If people are going to just start arguing back and forth this thread will go the way of so many others and be closed without discussion!

Keep on topic and do not take pot shot at each other. Thisa will be your only warning....

You all may want to review the Posting Guidelines for the DISboards!

 

[CanadianGuy]

Apologies all ways around if anyone felt that comment was a potshot. It was not intended to be personal at all.

My comment was simply frustration at seeing so many threads about the exact same issue - pin confusion. It makes a frustrating problem - pin confusion - even more frustrating. I'm actually trying to stay on top of this one issue and with so many different threads all saying the exact same thing -- it is hard.

That said - The solution is plain and simple from my perspective - train the CMs at CRO properly on all new promotions, discounts etc. As a former call center manager, it really is that simple.

J

 

[deelam]

Not to be rude.. but honestly did we need YET ANOTHER thread on this ?

J

I feel really stupid now, I forgot that I posted a very simular thread last night. I've gotten caught up in all the excitement of the new code. Anyway, you are not being rude, Thanks for bringing it to my attention.

From what I'm hearing is that you must type in your pin in order to access an operator on the Postcard phone number. I'm still going to dig a bit. I'm not contacting Disney for fear of spoiling the discount for those who didn't have a pin.

 

[CanadianGuy]

No worries.. at ALL.

Both frustration and excitement levels are running very high over this promotion. It's unfortunate that something that should be magical for everyone turns out to be a source of endless frustration for so many.

The recurring theme I'm hearing is that the PINs are usually sent to 'less frequent' visitors.

That hardly seems 'fair' but it does seem like smart marketing.

J

 

[deelam]

I guess we don't need the extra enticement to bring us back to Disney.

The only thing that really surprises me is how many different answers people have gotten from Disney. I'm still not sure the code is a pin code. Some CM's state it's a public code. Who knows?

If I hear any thing new I'll report it.

 

[corndog]

I guess we don't need the extra enticement to bring us back to Disney.

The only thing that really surprises me is how many different answers people have gotten from Disney. I'm still not sure the code is a pin code. Some CM's state it's a public code. Who knows?

If I hear any thing new I'll report it.

There are multiple codes.

 

[CanadianGuy]

That much is for sure.. due to diligent scouring of these and other boards, I had no less than 7 different three letter code combinations at my fingertips when I called yesterday.

It turned out that the first code on my list was in a PIN attached to my account anyway.. so I never asked about the others.

J

 

[Epcotkids]

I haven't recieved any codes/pins! Can you share the ones you guys have? We were waiting for the free dining for this Sept. but it sounds like they may not offer it this year. I'm thinking we should go ahead and book with a good discount code, and change our ressie if the free dining is offered.


Thanks for any help!!

 

[kribit]

Pin Codes & CM confusion

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I think I understand why Disney CM's have had a hard time with the codes. People who receive postcards & emails with pins are given a different phone number to call. This phone number prompts them to enter a pin. The CM at this number seemed to be trained to handle special promos.
It would appear that regular CM's are not trained to handle pins. Some of them may be able to figure it out or work around it. But for the most part it seems like we are all calling the wrong number to inquire about pins.

Initially, I thought that too, but I called twice in 1 morning (3 hours apart) and got the same CM at both numbers (it was funny because she remembered speaking to me). The only difference was the phone number off the card prompts you for the serial number. I think it's the same call center.

 

[MagicKingdom05]

I used the 800# and all I had to do was give the CM my 15 digit pin code from my e-mail and I was able to make my reservation.

 

[Epcotkids]

Okay, that sounds great, except I haven't recieved anything email or postcard from Disney in years. I am regiserd at all the Disney stes I know of, but have declined thier associated companies. Do you think that has put me on a don't send list or something? Any suggestions??

 

[MagicKingdom05]

Okay, that sounds great, except I haven't recieved anything email or postcard from Disney in years. I am regiserd at all the Disney stes I know of, but have declined thier associated companies. Do you think that has put me on a don't send list or something? Any suggestions??

It's funny you mention this because I just called to make sure I requested a non-smoking room and tell them that they have my work address on my reservation confirmation instead of my home addresss. Anyways when I told her of the issue I had finally getting a e-mail confirmation she told me that the send e-mail had been turned off on my account. She went ahead and turned it back on again, but that doesn't explain how I was able to get the e-mail on 1/16 about the pin code if it was turned off.

 

[darlene9947]

Well, I called yesterday to see if a pin was attached to my name, household, whatever and the CM told me too that the email option was turned off on my account. AACCKKK!!! I asked her nicely and she put it back on. So maybe I will one day get that elusive email pin code!! Of course, if they are only doing it for people who have not visited often, that leaves me out!! Darn.

 

[Angela Kay]

Well, I called yesterday to see if a pin was attached to my name, household, whatever and the CM told me too that the email option was turned off on my account. AACCKKK!!! I asked her nicely and she put it back on. So maybe I will one day get that elusive email pin code!! Of course, if they are only doing it for people who have not visited often, that leaves me out!! Darn.

You better call back and make sure they took it off. They took it off of mine several times and everytime I called back, there it was. Turns out, it was attached to the other members in my family and even though they were taking it off of my account it would automatically pop back into the system. The CM's even logged out and logged back in to make sure they took it off and it would show to be taken off, but really wasn't.