Picnic Lunch at Sea World disaster

[TxMermaid]

We made reservations for 9 of us to eat at the 2:30 picnic lunch at Sea World. We show up at 2:10 pm. We asked a few of the employees (3) where we need to go. They send us and at least 4 other families to Dine w/Shamu. Where we waited till 2:25 for a 2:30 show. They took our pictures and everything. We asked again.. when are they opening gates etc..

Turns out we were sent to the wrong area. We were suppose to be in the stands... in the full sun... no shade... in a reserved area.

We asked another employee "where is the picnic w/Shamu at?" They again tell us they do not know. We finally see the sign and walk to the area. Which is full of people already and most are not part of "Picnic w/Shamu." We finally sit down and no one checks our name off or brings us our meal. We had to go look for employees to help. Then one kid meal arrives in a broken bucket. The other kid meal arrives in No bucket. It was a disaster!

We go complain... we didn't get our $$ back but they instead gave us big shamu drinks and replacement buckets.

It was frustrating. They changed the procedures and no longer require check-in for this picnic lunch like they used to and yesterday it proved a disaster for at least 8 families.

The good news of the day was that it was Friday before Labor Day and it was empty empty empty. No lines anywhere.

 

[mlenz]

Sorry to hear your lunch wasn't a very good experience ,but thanks for the info that you no longer need to check in as we might do this lunch on our next trip. But, YAY! about it not being crowded

 

[victorandbellasmom]

Sorry it didn't work out so well for you. We did the Shamu picnic on Aug 26th. We booked the day before over the phone and was told where to go then. When we checked in 15 minutes prior to show, they could not find our reservation. It was a bit nerve wracking as we had 3 kids who were starving. We took our seats anyways. It took them about 10 minutes but our food and drinks eventually arrived. Hope you had a great time anyways.

 

[skmommy2009]

Sorry you had a bad experience at the picnic. We went on the 27th of Aug and it went really well. We arrived about 15 minutes before, told the girls organizing the meals were were there, we sat down, they came and made us sign something and within 5 minutes we were eating lunch. Went very well. I guess it can't run like clockwork everyday.