Dumb question- are you including both pages?
one of my coworkers only put the picture page and not both pages (picture & signature) once she did that it cleared
I called DCL and a very nice CM fixed the pictures for me by removing the border that the passport cards were laying on when the picture was taken. She said all was well and sent me a new port arrival form. She said the website would show us cleared for sailing but as of yet it does not. What happens if I get to the port and my online check-in isn't complete?
If you got to the point where you can print an arrival form, you're OK. They can rescan your passport at the terminal if they need to. They can take a new photo of you, too.
Some folks in another thread were saying that their photos weren't approved until 1-2 days before departure. I have a cruise on 9/20 and the photos that I uploaded almost two weeks ago haven't been approved, either. Patience, I guess!
To clarify, it worked when she used both pages (picture & signature)?Dumb question- are you including both pages?
one of my coworkers only put the picture page and not both pages (picture & signature) once she did that it cleared
To clarify, it worked when she used both pages (picture & signature)?