Mackenzie Click-Mickelson
Chugging along the path of life
- Joined
- Oct 23, 2015
- Messages
- 29,646
I think with SW , everyone who buys EB should be allowed to board before family boarding or they should get their money back.
A flight some years ago, there was a parent and young child. Last to board. Was not two seats together. No one wanted to move. FA says this plane is not moving until someone moves. I don't know why the parent was last to board or anything, but having to pay for EB and then lose the advanage doesn't sit right with me.
I get both sides although I think most people lean towards "look I did xyz, so should you".Connecting passengers may get to the gate late. Airlines will sometimes hold a flight to accomodate a late arriving flight with connecting pax.
Southwest guarantees passengers who pay for EBCI will get a boarding number one less then the lowest number assigned to a pax who didn’t pay for EBCI. In other words almost nothing is actually promised.
They do hold planes but it's probably not as common as it was in the years past not just because of the pandemic either however especially so right now where air travel is fraught with delays and cancellations. What planes they can get out they are trying really hard to do so.
On the other hand people do pay for EBCI or for Anytime Fares which come with it to increase their odds of being able to pick their preferred seat. My husband will try for the exit row but if not he'll try for the aisle. Try asking him to move and unless it's in an exit row or an aisle..that's going to be tough. He's very tall and picks those seats for a reason. This was the pic he sent me yesterday on his flight out :

Although the exit row rules are 15 and up and this guideline is for 13 and under it could come up as some people still want to sit next to their kids.
Someone else may have another valid reason such as motion sickness for where they were able to find a seat or bathroom needs.
The thing about EBCI is it's a product that moves you up in the Boarding position intended to give you the greater chance of having a selection of seats. That's straight up from what SWA says. I can understand how it would upset someone who did pay for it and then was asked to move. On the other hand I can understand how it would upset anyone regardless of paying for it who was then asked to move.