Papa John's Rant!

[Disfan1]

OK, it's the Sunday before Christmas, my house is a wreck and I still have TONS to do before leaving town tomorrow. I'll give myself a break and order a Papa John's pizza using their Internet ordering. Click, click, click, the order's in. Pizza's delivered about 30 minutes later with beef, italian sausage, pepperoni, extra cheese and...ANCHOVIES???!!!!!??? I didn't order anchovies! I called the store manager to complain and he said "Since you ordered it over the Internet, that's what you get. I can't help you." I ask if I can get my check back and he gets really snotty. Mr. Manager and I get into a screaming match (yeah, Merry Christmas to you too, pal) and he finally blurts out that I can have my check back if I bring the pizza in. DH, DS, & I (starving at this point) pile into the car to take @#$!&* pizza back to the store. After all the yelling on the phone, the kid at the counter (the manager?) pulls my check out as soon as we walk in the door & we swap it for the pizza like enemies trading POWs. I have already complained to corporate (who was WAY nicer than store manager) but I will NEVER deal will Papa John's again! All the manager had to do was send another pizza & I would have been happy. Geez, would another pizza cut into their profit margin THAT much?

 

[Serena]

I've never had a problem with PJ's.

Are you in an area that has several different options on which location you order from? If so, I'd just choose another place, but I love the pizza.

 

[ennazus]

Wow! That guy must have been having a bad night!

I've had drivers grab the wrong soda for me (maybe a root beer instead of diet coke) and they would bring me my pizza and then run back up to the corner store and buy me a diet coke! I've had them go out of their way like this for me on two different occassions.

Pizza has a HUGE profit margin. The manager made a very bad call.

 

[FTWFAN]

Unfortunately, PJ's is the only pizza place that will deliver to our house. We live 1/10 of a mile past Domino's delivery cut off point! So, if I want pizza delivered I have to call PJ's. This is how it always goes.........I dial, someone kid who you can usually only half understand(mumbling) answers the phone with "Thank you for calling PJ's, can you hold please?" The shortest time I have held has been for 10 minutes before someone comes back to the line to take the order!!!!!!!!!That was on a Tuesday night. I understand they have their busy times, but please this happens every single time I call!!!!!!!Then it usually takes them anywhere from 45 minutes to an hour to get the pizza here(we live 3.5 miles from PJ's!!!!!!!!!)That is why we usually do not have pizza anymore or I drive the 8 miles to Domino's and pick up the pizza myself! Oh well!!!!!!!!!!!!!

 

[battricia]

I love papa johns, but we've never had a problem like that. I love being able to order off the internet. The other day we had a small problem w/ them but the delivery guy was SO nice about it (especially considering it was snowing a bit). We ordered an extra large, 2 toppings w/ a bottle of soda, 12.99 (not a bad deal). When the guy came, he had forgot to bring the soda. He told us he would go get the soda and bring it back, but we said to never mind it because we had soda here, we only wanted the soda cause it made the rest of the pizza cheaper (the 'package' deal). He then said that he would take 2 dollars off the total because we didn't get the pizza. We ended up just giving him a better tip w/ the extra 2 dollars. Sorry you had such a bad experience .

tricia.

 

[floridaminnie]

Me likes Domino's more than anything else, but I have to drive 10 miles to them b/c they don't deliver. I don't like PJ at all!

 

[mudnuri]

We've got the coolest pizza place here...no dominos or papa johns...just REAL pizza, (not the chain store stuff...) you know, the kind with fresh crushed tomatos, and fresh muzz...

Anyway it's eat in or carry out....well, they've got a pick up window..this thing is SLICK! you call from your house...drive over, and drive up to the window...lady comes over, give her the number, she brings back the pizza... SLICK!...

I now can go get my pizza in my jammies!....

Pizza places that deliver here end up bringing it cold...so this way I know it's hot!

Brandy

 

[Disfan1]

Yeah, we wound up going to a "real" pizza place. Ha ha, I got a real pizza AND a break form housecleaning!

 

[cgcw]

Originally posted by FTWFAN
Unfortunately, PJ's is the only pizza place that will deliver to our house. We live 1/10 of a mile past Domino's delivery cut off point!

We like PJ's pizza. In fact, we are not in the delivery range for the location we like to order from. In talking to the manager, he will make an exception to come to our house (it really is closer). We always tip extra. Maybe that's part of the reason they will deliver to our home.

FTWFAN, I wonder if you inquire nicely to Domino's whether they might make an exception for you too.

If I received a pizza with anchovies, I would definately return it too. Sorry you had such an ordeal.