PAP Purchasing Nightmare

[Song of the South]

Gah! I have been at this since about 7am CST. It is now 11am. I'm currently on hold with ticketing. Here's the deal:

I have Disney gift cards.

I spent the time to load them into a Disney vacation account (MISTAKE!!! RUN!!!).

I needed something else with MS this morning so after holding for 35 minutes at the end of that conversation I asked if the online ticket purchasing was still down. I was assured that it wasn't.

Obviously, it still is. I get stuck in an infinite loop requesting I sign-in to prove I'm DVC. I knew this was happening thus the reason I asked.

So, I spend more time on hold, only 19 minutes this time, to purchase the tickets. She tells me she cannot transfer me to ticketing, nor can she accept Disney vacation account as payment.

I take down ticketing's number. I call and wait on hold. I explain the situation and she puts me on hold.

She comes back and says only MS can help. She is telling me she doesn't know what a Disney vacation account is (I have explained it and that it has ZERO to do with DVC) and that the only forms of payment she can accept are credit cards or gift cards. She is happy to transfer me to MS.

I have now asked to speak with a ticketing supervisor. If I have just lost $2,100 I am going to be in stroke range of rage I am afraid.

Moral of the story, don't try to help by opening at Disney vacation account. It's not helpful. At all.

SotS

 

[Unyeah]

I had no problems using the website to get my dvc discounted pap. Sorry you have to go through all that. Have a good day

 

[Cricket2]

I spent the time to load them into a Disney vacation account (MISTAKE!!! RUN!!!).

Huh? What is that?

 

[erionm]

I spent the time to load them into a Disney vacation account (MISTAKE!!! RUN!!!).

I've seen one post so far where someone was able to purchase passes using the DVA. They ended up getting passed around to many people on the phone before someone was able to process the transaction. Shouldn't be that difficult for them since it's basically processed as a Disney Gift Card.

Huh? What is that?

https://disneyvacationaccount.disney.go.com/

 

[Song of the South]

Finally got transferred to someone who could help. Crazy.

 

[nalajms]

Sorry to hear that.. just tell them you're paying with a GC ...and give them the DVA number. I had 2 transactions over the phone and 1 online, no problems what so ever.

Edited to add: 1 phone call was through DVC, the other was directly through ticketing.

 

[Canadian Disney Mom]

I am going to be purchasing mine tomorrow. I am afraid after hearing all these horror stories!

 

[erionm]

I am going to be purchasing mine tomorrow. I am afraid after hearing all these horror stories!

The Disney Vacation Account is not available to those living outside of the US, so you will not have the problem the OP had.

 

[Canadian Disney Mom]

The Disney Vacation Account is not available to those living outside of the US, so you will not have the problem the OP had.

I thought the problem was about trying to buy the APs through online ticketing with the DVC discount, not specific to the Disney Vacation Account. Good to know!

Thanks
Jess

 

[bumbershoot]

Finally got transferred to someone who could help. Crazy.

YAY! So...no ultimate problem with the Vacation Account or with buying the APs?

I thought the problem was about trying to buy the APs through online ticketing with the DVC discount, not specific to the Disney Vacation Account. Good to know!

Thanks
Jess

I think it was both because no one SotS talked to *at first* knew what the DVA was.

 

[Song of the South]

Yes, ultimately, it all worked out. Three hours, three phone calls later. So, I don't recommend that route.

SotS