Wow, I can't imagine going through all of that! I would NOT be happy with those screeners! That just floors me. No wonder we screeners get a bad rap!
I just don't understand about the milk issue...if that did indeed happen the way it was told it happened, I could totally see her getting a huge settlement. First of all, the milk should have just been wanded with the hand held metal detector. If they weren't happy with that, they should have told her that the milk bottles would not be allowed on board and to get rid of them. They had NO right to tell her to drink them. As long as a suspected item does not go on-board, there shouldn't be any problem!
As for scissors, and other sharp objects, we are instructed to tell the passenger that the item is not allowed on board. Then I always give them their options: Throw it away (we have a box for confiscated items that go to charity at the end of the year), Go back to the check-in counter and check your carry-on bag with the item included, go back in the airport and mail the item to yourself or put it in lost and found (they usually charge about $1 per day to hold the item for you).
Most people just decide to throw them away, no problems. And most people forgot they even had that item in their baggage. I had one man just go bonkers on me yesterday, yelling and screaming at me because their small kids couldn't bring their school scissors on board. I just told him in a polite tone that we have regulations and everyone must follow those regulations. Boy was he mad!
I guess every airport has different rules but they should be somewhat similar so that a passenger can know what to expect and have consistency.
Some of OUR rules just as an FYI for you:
All electronics (anything that is battery operated, anything!) must be taken out of the cases and turned on. If it works, ok...if not, it doesn't fly! No exceptions...so make sure your batteries are all charged! All off these items must go through the x-ray. (remember, all gameboys, PS2's, all games etc must be working!)
Anything sharp doesn't go! Anything! Knives, scissors, knitting needles, darts, any type of tool, metal nail files.
All steel toed boots will have to be removed and put through the x-ray machine. No exceptions! Remember ladies, some of your shoes have a LOT of metal, and if your shoes set off the walk through detector, you will be asked to remove them.
And remember, don't say anything silly, like "did you find my gun in there?" or anything about a bomb, it WILL be taken seriously, even if we know you are joking!
And I hope none of you have a bad experience like the stories that were posted!