Overpaid resort balance? Can I apply to tickets?

[mketting]

If I overpaid the balance due on my resort and I need to but one day tickets when we arrive will they apply the balance on my account to the cost of the tickets if I buy the tickets at the resort?"

 

[LibertyBelle]

It depends... not seeing the reservation I can't answer the question for certain, but here is what happens.

When you send in your deposit it is applied to the reservation, when you come to check in your reservation will say "applied deposit" and have an amount, when the CM at check in actually checks the reservation in at the hotel the money from the deposit will go from "applied" into the actual room folio. Question is did you book a room package or is it just a regular reservation? If it is a regular reservation (no codes) it will just put the deposit money into your account and you can draw off of it, if you have it booked using any type of package codes then it will put the money to the package and what ever is left over will be returned to you the same way it was paid out after you check out of the resort. Does that make sense? If not let me know and I will try and word it differently

 

[mketting]

I do not have a package, simply a room reserved.

 

[LibertyBelle]

Then you will be able to use the balance for your tickets. When the reservation is checked in it will basically be putting a credit on your reservation which would be for your room and tax and then the extra that you paid above that. Make sure when you purchase tour ticket you let them know that you overpaid the room and tax and should have some left over (as room and tax does not actualy post until date roll) so that the CM realizes that, since tickets need to be paid for upon purchase they can figure out how much of the money if for R&T and what is left over for incidentals.