yoopermom
Come join Bravo by the fire...
- Joined
- Sep 27, 2000
- Messages
- 4,409
Am working on our trip report, but wanted to let you know about EA. Flight was delayed and didn't get in until after 10:30 pm on Dec. 26th. Went directly to terminal B's EA, and there was *nothing* left except 6 teeny, tiny sports cars (Mitsubishi something-or-others). There were at least three other families standing around, just staring in dismay, with absolutely no employees in sight. If we wouldn't have been so exhausted, I would have gone back in to the counter, or gone to the "A" side, but we were just beat, so we crammed everything in, and left. Next a.m., after a little rest, I woke up pretty hot under the collar, and so politely called National at the airport to complain. "Kathy" was very understanding, said, "no problem, bring it back at any time, tell the check-in agent I said it was okay to swap out, and take something else off the aisle". We went back about 5 p.m. on the 28th, and there were quite a few "mid-sized" cars available, so we swapped for an Oldsmobile Alero (4 dr), and were satisfied with it. At final check-in I was only given a receipt for $170 9 day charge, when my original confirmation said 10 day $188, but I wasn't going to argue! No excuse for not having more choice on the aisle originally, but at least they did make it right.
Terri the Yoopermom
Terri the Yoopermom