We have stayed at AKV Kidani several times over the past few years since it was built, it is our home resort and we love it, especially for the extra bathroom in the 1BR+ units since we usually bring extra people with us. Well, our 7 night trip started off rocky but finished up great, so all is well! 
The rocky part regarded our room...we are not usually the picky types and have never had a problem with any of the rooms we were given in the past at AKV, so we didn't expect an issue. We arrived on Sunday Jan 20, checked into our standard view 1 BR, which was not ready, and headed out to the parks. We tried to link our tickets that we had purchased through UT to our room keys but they told us at the front desk that they could no longer do that, that they had to remain separate (which was a shock to me). Something about a glitch in the system or whatnot. We got back to the hotel late that evening, around 10pm, with 2 sleeping kids, and promptly put them to bed. I did notice a few things that I chalked up to coincidence that night, like there were drinking glasses left out to dry on a towel next to the kitchen sink, and the bed was made but with no bedspread or decorative pillows on it, they were tossed to the side. Mostly everything else looked ok at first glance, and we were so busy getting all our luggage in the room that we didn't notice other things until my husband went to take a shower before bed at almost midnight. There was open bar soap WITH HAIR (you can guess what kind) on it in our master bathroom, open and half used shampoos and conditioners, hairs in the tub, a man's flannel shirt in the closet, and a used disposable razor with hair in it was in the shower. The next morning my husband went down to the front desk to tell them about the half cleaning job they did, and they sort of blew him off telling him it would get taken care of. He asked for a complete cleaning of the room, including the sheets (which I started to think we were sleeping in the previous person's sheets which is why the bed wasn't made fully-it looked like the mid-stay cleaning), new towels, etc.
We went off to the parks, then got home late again that night (with again 2 sleeping kids), and got back expecting a clean room, and lo and behold we had gotten the mid-stay cleaning again, with nothing we had asked to be done been done. The bed was still not changed, the soap with hair was still there, the hair was still in the tub, the open shampoos and conditioners were still there, dirty razor still there. They basically gave us new towels and toiletries and remade the bed with the same sheets. My husband went down again and was once again not happy, and this time they sent the manager of housekeeping up to our room to see it. He apologized and told us right away that it was definitely not how it was supposed to have been done, and sent a housekeeper right away to at least change the sheets in the beds so that we could sleep in clean sheets, and he assured us that the following day it would be cleaned properly. The next day it definitely was! So after those 2 days of not being able to unpack and get settled we were finally able to relax and enjoy the rest of the vacation. I just couldn't get comfortable in the room knowing that we were in the previous people's stuff, you know? All the hair grossed me out, and it made me question that nothing else had been cleaned before we got there!
Another side note, this time regarding the tickets that couldn't be linked to our keys--when we got the parks we noticed that there were separate lines for the resort guests who had their tickets attached to their keys, but the front desk at AKV had told us that wasn't possible. So for 3 days we waited in the long lines while we watched many other people using their keys to get in. I finally asked the concierge on day 4 to see if that was correct and he at that point was able to link our tickets with no problem. I don't know why it wasn't able to be done the first day, but that was finally resoved halfway through our vacation.
The rest of the trip was great, we had a wonderful time as usual except for the beginning of the week problems. I just wanted to share our experience, and I would hope that our problem was a rare occurence. Sorry this was so long, I didn't intend it to be but wanted to get in as much detail as possible!
The rocky part regarded our room...we are not usually the picky types and have never had a problem with any of the rooms we were given in the past at AKV, so we didn't expect an issue. We arrived on Sunday Jan 20, checked into our standard view 1 BR, which was not ready, and headed out to the parks. We tried to link our tickets that we had purchased through UT to our room keys but they told us at the front desk that they could no longer do that, that they had to remain separate (which was a shock to me). Something about a glitch in the system or whatnot. We got back to the hotel late that evening, around 10pm, with 2 sleeping kids, and promptly put them to bed. I did notice a few things that I chalked up to coincidence that night, like there were drinking glasses left out to dry on a towel next to the kitchen sink, and the bed was made but with no bedspread or decorative pillows on it, they were tossed to the side. Mostly everything else looked ok at first glance, and we were so busy getting all our luggage in the room that we didn't notice other things until my husband went to take a shower before bed at almost midnight. There was open bar soap WITH HAIR (you can guess what kind) on it in our master bathroom, open and half used shampoos and conditioners, hairs in the tub, a man's flannel shirt in the closet, and a used disposable razor with hair in it was in the shower. The next morning my husband went down to the front desk to tell them about the half cleaning job they did, and they sort of blew him off telling him it would get taken care of. He asked for a complete cleaning of the room, including the sheets (which I started to think we were sleeping in the previous person's sheets which is why the bed wasn't made fully-it looked like the mid-stay cleaning), new towels, etc.
We went off to the parks, then got home late again that night (with again 2 sleeping kids), and got back expecting a clean room, and lo and behold we had gotten the mid-stay cleaning again, with nothing we had asked to be done been done. The bed was still not changed, the soap with hair was still there, the hair was still in the tub, the open shampoos and conditioners were still there, dirty razor still there. They basically gave us new towels and toiletries and remade the bed with the same sheets. My husband went down again and was once again not happy, and this time they sent the manager of housekeeping up to our room to see it. He apologized and told us right away that it was definitely not how it was supposed to have been done, and sent a housekeeper right away to at least change the sheets in the beds so that we could sleep in clean sheets, and he assured us that the following day it would be cleaned properly. The next day it definitely was! So after those 2 days of not being able to unpack and get settled we were finally able to relax and enjoy the rest of the vacation. I just couldn't get comfortable in the room knowing that we were in the previous people's stuff, you know? All the hair grossed me out, and it made me question that nothing else had been cleaned before we got there!
Another side note, this time regarding the tickets that couldn't be linked to our keys--when we got the parks we noticed that there were separate lines for the resort guests who had their tickets attached to their keys, but the front desk at AKV had told us that wasn't possible. So for 3 days we waited in the long lines while we watched many other people using their keys to get in. I finally asked the concierge on day 4 to see if that was correct and he at that point was able to link our tickets with no problem. I don't know why it wasn't able to be done the first day, but that was finally resoved halfway through our vacation.
The rest of the trip was great, we had a wonderful time as usual except for the beginning of the week problems. I just wanted to share our experience, and I would hope that our problem was a rare occurence. Sorry this was so long, I didn't intend it to be but wanted to get in as much detail as possible!
. Not to mention on our 3rd day (out of 11) one of the dryers was broken for 2 days.... SO frustrating. They offered me coins to use at the BWI & yes they had a few more machines there, we had the same problem, as well as no Air conditioning in that room. They wouldn't let us keep the door open to the hall (To get cooler air in ). Also the speed washer there was shaking around like it was going to explode...Numerous guests came in complaining about the noise, which I had no control over.
