We just got back from 8 nights at the Swan. It is such a nice resort, we enjoyed it very much. Our room was on the 12th floor west side (club level). Our view was of the front of the resort looking down on the fountains and to our right was the tower of terror. We liked it at night all lit up. We could also see fireworks from the Fantasmic show.
Our room was very clean and did not feel crowded with 2 adults and 2 kids. The heavenly beds are wonderful very comfy. Bathrooms are a nice size, sink inside and one out side of the bath. Shower was great good water pressure and extra big towels.
Housekeeping was always good, requested our room to be cleaned around 11:00 or so and it was. Turndown service was nice to have, fresh towels for the next morning if needed.
The concierge lounge was wonderful in the morning for breakfast, muffins, pasteries, bagels, fruit tray, cereal yougart, nut breads and a few more other things I know I can't think of. This was well worth it for us just for the breakfast. Mama-T is the nicest lady, she makes sure everyone has what they need to eat.
She makes you feel very welcomed. She is also from Ohio!
Now the lounge in the evening, (the few times we were there) needs a little improvement. The gentleman who was there in the evening needs to be around Mama T , just to learn how to be a little more friendlier to people. Don't get me wrong he is a nice person, but lacks in the department of making you feel welcomed.
The lounge closes at 8pm and they serve the food from 5 to 7 and when it is 7:00 the food is put away, it don't matter if you just walked in the door at 6:59, you'd better hurry and get something before its put away. If there is anything left. they don't put out more food once it is gone. (they do for breakfast)
The transportation to Epcot and MGM on the friendship launch was very convenient and fast. Our first day there we took a ride on the boat, we had a dinner at Cape May, we got off the boat at the Beach Club just to find the place so we'd know where to go later. Well it started to rain so we get back on the boat. It was crowded, no where to sit for me and DD, well this young girl and her male friend had a bench to themselves with their legs on the bench. Now they could see people needed a seat, so I just stood by her seat and said "please move your feet I'd like to sit down here". So she did, but she looked at me like ah, do I have too? Then she had to move her feet more when DD sat down. She did not put her feet on the floor at all. Her friend behind her had enough sense to move his feet so my DH and DS could sit down. There was an older gentleman sitting across the isle from me, I just happened to look at him and he had this BIG smile on his face and gave me a wink.
The Dolphin Fountain is a fun and good place for a quick snack or some ice cream. It has a juke box that has mostly songs from the 50's, DS went to play a song and it would not take the money. Well guess what? It's free, just press what ever song (s) you want.
I'm [pretty sure the resort is non smoking now. Did not smell smoke any where, and people were outside smoking.
It is a very nice place to stay, so don't hesitate about staying there. Just because it dosen't have mickey soap and shampoo its no big deal. We still had that disney feeling. We like the mickey soap and shampoo especially DS. We had those at the AKL.
Any questions?
Our room was very clean and did not feel crowded with 2 adults and 2 kids. The heavenly beds are wonderful very comfy. Bathrooms are a nice size, sink inside and one out side of the bath. Shower was great good water pressure and extra big towels.
Housekeeping was always good, requested our room to be cleaned around 11:00 or so and it was. Turndown service was nice to have, fresh towels for the next morning if needed.
The concierge lounge was wonderful in the morning for breakfast, muffins, pasteries, bagels, fruit tray, cereal yougart, nut breads and a few more other things I know I can't think of. This was well worth it for us just for the breakfast. Mama-T is the nicest lady, she makes sure everyone has what they need to eat.
She makes you feel very welcomed. She is also from Ohio!
Now the lounge in the evening, (the few times we were there) needs a little improvement. The gentleman who was there in the evening needs to be around Mama T , just to learn how to be a little more friendlier to people. Don't get me wrong he is a nice person, but lacks in the department of making you feel welcomed.
The lounge closes at 8pm and they serve the food from 5 to 7 and when it is 7:00 the food is put away, it don't matter if you just walked in the door at 6:59, you'd better hurry and get something before its put away. If there is anything left. they don't put out more food once it is gone. (they do for breakfast)
The transportation to Epcot and MGM on the friendship launch was very convenient and fast. Our first day there we took a ride on the boat, we had a dinner at Cape May, we got off the boat at the Beach Club just to find the place so we'd know where to go later. Well it started to rain so we get back on the boat. It was crowded, no where to sit for me and DD, well this young girl and her male friend had a bench to themselves with their legs on the bench. Now they could see people needed a seat, so I just stood by her seat and said "please move your feet I'd like to sit down here". So she did, but she looked at me like ah, do I have too? Then she had to move her feet more when DD sat down. She did not put her feet on the floor at all. Her friend behind her had enough sense to move his feet so my DH and DS could sit down. There was an older gentleman sitting across the isle from me, I just happened to look at him and he had this BIG smile on his face and gave me a wink.
The Dolphin Fountain is a fun and good place for a quick snack or some ice cream. It has a juke box that has mostly songs from the 50's, DS went to play a song and it would not take the money. Well guess what? It's free, just press what ever song (s) you want.
I'm [pretty sure the resort is non smoking now. Did not smell smoke any where, and people were outside smoking.
It is a very nice place to stay, so don't hesitate about staying there. Just because it dosen't have mickey soap and shampoo its no big deal. We still had that disney feeling. We like the mickey soap and shampoo especially DS. We had those at the AKL.
Any questions?
I am always relaxed in this place, and filled with a euphoria which is difficult to explain. THE MAGIC LIVES not only in WDW and the parks...but in the SWAN/DOLPHIN as well! I believe they sprinkle PIXIE DUST all over this place as we SLEEP. 
