Our National rental experience

[WienerDog]

I have to disagree on the Emerald Choice with a Compact car.

The only option for a compact car is Counter. Perhaps they changed it. So are we stuck going to the counter?

 

[lillykat]

I wouldn't worry about it they ended up telling us to go directly to the Full size aisle and pick any car.

 

[cigar95]

I have to agree with WeinerDog. (How often do you get a chance to say that?) When looking at a compact for last week, for several months the compact came up with Counter as the only choice. (We ended up paying the extra for an intermediate just to get the EA service.)

 

[safetymom]

When my ressie came up with counter, I just called and they switched it to Aisle. Couldn't you do the same for a compact?

 

[WienerDog]

You can't get Emerald Aisle service because that means you can take any car on the Emerald Aisle. That would mean you could pay for a compact and get a full size if it is available.

They used to offer Emeral Choice, but maybe that was too confusing to people. Maybe they had people reserver a compact and choose Emerald Choice thinking that they get to pick a car from the Emerald Aisle, so they discontinued Emerald Choice on compacts. It is probably worth checking out, because maybe we can still get Emerald Choice by calling in. Let me know if anyone tries this, I'm not traveling until the end of March (ya I know, peak season ).

 

[zurgswife]

Glad to hear most have been satisfied lately. Our last experience with National and EA was 911 and it was incredible service So, Our trip in March will be our real first experience with
EA without a national crisis. Hope there is a choice of cars.....