OT - Gotta hate AT&T

[sayhello]

Yes it is. It is in the SLA with ATT that they "will maintain the condition of lines to a residence or business to the demarcation point." After the demarcation point is where the customer takes responsibility.

So please stop "complaining" about people "complaining." Please realize that these are discussion boards that are used for discussion.

Sayhello

 

[sayhello]

9 times out of 10, a wet cable. Never fails. I have seen ants, Geckos (not Geico), snakes, rates, squirrels, and birds nests in customer demarcs. Critters love electromagnetic energy for some reason.

Do you do this for a living? Sounds like you know a lot about it!

Sayhello

 

[k5jm]

Telecom/Network Engineer

 

[ColoradoDisney]

Yes it is. It is in the SLA with ATT that they "will maintain the condition of lines to a residence or business to the demarcation point." After the demarcation point is where the customer takes responsibility.

So please stop "complaining" about people "complaining." Please realize that these are discussion boards that are used for discussion.

I thought I was discussing people complaining.

 

[zulemara]

my company is entirely home based and the ones with ATT are always the ones with issues.

 

[DisneyKevin]

I happen to like AT&T.

Never had an issue in all the years I've been with them.

 

[DisneyKevin]

I am tired of the culture of complaining that has become so prevalent.

If I'm paying for a service that is not working...what do you suggest?

 

[sayhello]

I thought I was discussing people complaining.

The main thing I was complaining about was it taking them 5 1/2 days to even send someone out to check on what was going on. It was a 20 minute fix. In general, I've had very good service from AT&T. So I was surprised at how bad the repair service scheduling was (and it was only bad at scheduling. The guy who actually came out to fix it was fabulous). It wasn't something I could fix myself; so I think I can complain that I was left 5 1/2 days without a functioning home phone that I do pay AT&T for...

Sayhello

 

[darrengs]

The main thing I was complaining about was it taking them 5 1/2 days to even send someone out to check on what was going on. It was a 20 minute fix. In general, I've had very good service from AT&T. So I was surprised at how bad the repair service scheduling was (and it was only bad at scheduling. The guy who actually came out to fix it was fabulous). It wasn't something I could fix myself; so I think I can complain that I was left 5 1/2 days without a functioning home phone that I do pay AT&T for...

Sayhello

The bottom line is the problem did get corrected, but you shouldn't have to jump through hoops and go almost a week, for it to happen. The auto attended systems are frustrating, but honestly, all telcos are the same.

 

[Derby4me]

I also have ATT and LOVE them. We have everything through them, other than cell phones, and have always done a great job solving my issues. However, if I were in your shoes, I would be frustrated too. I assume they are going to credit you for the days that the phone did not work as the issue is on their end. If not, I would call and ask for it...and a little more

 

[jcb]

I thought of this tread just now when I received an email that starts off, "Due to a nationwide AT&T fiber breakage" their electronic filing system will only be available sporadically.

I sure hope it wasn't ants.

I've had no issues with AT&T on my iPhone. I don't have them for home phone, however.