A bit OT but need some help from the best with my nastygram about our van. (I hope it's ok to ask this here!!) Any help, tips, suggestions would be wonderful. DH's been at a dealership here in SC since 9:30 this morning (it's currently 1:50 EST) trying to get the stupid door fixed....
Keep in mind that I'm here at home with a 4 year old and 20 month old as our other vehicle is DH's work truck from the fire department. He's stuck at the dealership because they don't have any courtesy vehicles. 
Thankfully the little one's napping and the bigger one just came in to rest from being outside playing. (on the positive side, I've gotten every room but the playroom cleaned up and had time for the DIS!!) It's also given me time to work on my nastygram for the dealership we bought our van from. In a previous job, I got more than my share of experience dealing with crabby customers and their vehicles that didn't work so it's not totally new to me...just looking for another set of eyes and ticked off people. 
Thanks for any help you could provide me! 
To Whom It May Concern:
This letter is to explain our dissatisfaction with Feeny Chrysler Dodge of Midland. At this time we would like Feeny Chrysler Dodge of Midland to reimburse us for the cost of these repairs due to lack of communication from the dealership to address or attempt to repair the problems described in detail below. Along with being emailed to the dealership through the customer service page of the dealership's website, a copy along with the diagnostic report from a local Dodge dealership and the invoice for the cost of repairs will be faxed to the dealership on Tuesday, September 2, 2008 as well as sent via certified mail to the dealership. A copy of the letter, along with the diagnostic report and invoice will also be forwarded to the Better Business Bureau in both Michigan and South Carolina to be sure the problem is resolved in a timely and appropriate fashion if not taken care of by Friday, Septermber 5, 2008. A letter to the editor will also be submitted to the Midland Daily News as well as The Saginaw News to share the dissatisfaction with the dealership in hopes that others will not have to go through the hassles we have had to.
We purchased the vehicle January of 2008 while living in Michigan. Since the purchase, we've moved to South Carolina and have been very unsuccessful in finding anyone at the dealership who is willing to find time to accept calls, let alone speak with us about the problems we were having with the van. We've since had it in for repairs three times, listed in further detail below. The dealership was given several opprotunites to make repairs prior to the third visit to another dealership in South Carolina. Aside from speaking with sales associate that sold our family the vehicle, we've attempted to contact a service manager or general manager, only finally speaking with a general manager this past Wednesday, who was extremly rude and unprofessional during the call not once offering a solution to the problem and telling me that because I didn't purchase an exteneded warranty that the dealership could do nothing. A letter has also been previously sent to the dealership, which according to the general manager, he never received during the phone call last week as well as never receivng any of the voicemails left.
After purchasing the vehicle, it was taken back to the service department in the first week of ownership as problems exsisted at that time. This service call should be in the dealership's records. The dealership was aware at that time that our family was moving to South Carolina and that a warranty would be able to be taken with the vehicle to South Carolina according to the sales associate. The second time it was at the dealership was for a daignostic evaluation in South Carolina at the request of the dealership in Michigan. The diagnostic summary was sent with the letter the general manager claims to have not received. The third time the vehicle was at the dealership is today, August 30, 2008.
The current problems with the vehicle are as follows: the right passenger door will not open automatically, the ait bag light is constantly on and the rear window is leaking water inside. Intermittently the passenger door will open a couple of inches when the button inside or on the keypad is pressed. It will no longer open all the way and is unsafe for my children to try and use as it's unpredictable not know if it will open. The air bag light is a concern as there could be something wrong with the airbag itself, thus not being able to protect the passenger in the event of an accident. Water leaking in the back window is a problem as things have gotten wet after being left in the vehicle overnight and have been ruined.
When our family traveled to Michigan in August, both myself and my wife attempted to contact the dealership for them to look at and repair the vehicle at their cost. The dealership was never able to set up a service call for the vehicle to be looked at for any potiental problems to be diagnosed, let alone try to repair them. We have since taken the vehicle, on a holiday weekend as it was the first weekend back in South Carolina, to be diagnosed and the door motor repaired. This repair resulted in spending over five hours sitting in a dealership for the diagnosis and repair, as well as a cost of around $350 for the motor to be replaced. As this is the only vehicle for our family at the current time and being a holiday weekend, this was an incredible inconvienience for our family, which includes two small children.
The paperwork provided to myself in negotiating with the dealership prior to purchasing the vehicle shows that both motors for the sliding doors were replaced, per the writing from the sales associate on the paperwork. This clearly shows, as the other door motor is working fine, that there was a problem with the way the motor was installed or it was a faulty motor that was installed before the vehicle was sold. This is why we're asking to be compensated for the time spent at the dealership as well as the cost for repairs on the vehicle.
I look forward to speaking with someone by Friday, September 5, 2008 to have this matter resolved and to be discuss when I will be reimbursed for my time spent, on a holiday weekend, at a dealership as well as the cost of the repairs.
Keep in mind that I'm here at home with a 4 year old and 20 month old as our other vehicle is DH's work truck from the fire department. He's stuck at the dealership because they don't have any courtesy vehicles. Thankfully the little one's napping and the bigger one just came in to rest from being outside playing. (on the positive side, I've gotten every room but the playroom cleaned up and had time for the DIS!!) It's also given me time to work on my nastygram for the dealership we bought our van from. In a previous job, I got more than my share of experience dealing with crabby customers and their vehicles that didn't work so it's not totally new to me...just looking for another set of eyes and ticked off people. Thanks for any help you could provide me! To Whom It May Concern:
This letter is to explain our dissatisfaction with Feeny Chrysler Dodge of Midland. At this time we would like Feeny Chrysler Dodge of Midland to reimburse us for the cost of these repairs due to lack of communication from the dealership to address or attempt to repair the problems described in detail below. Along with being emailed to the dealership through the customer service page of the dealership's website, a copy along with the diagnostic report from a local Dodge dealership and the invoice for the cost of repairs will be faxed to the dealership on Tuesday, September 2, 2008 as well as sent via certified mail to the dealership. A copy of the letter, along with the diagnostic report and invoice will also be forwarded to the Better Business Bureau in both Michigan and South Carolina to be sure the problem is resolved in a timely and appropriate fashion if not taken care of by Friday, Septermber 5, 2008. A letter to the editor will also be submitted to the Midland Daily News as well as The Saginaw News to share the dissatisfaction with the dealership in hopes that others will not have to go through the hassles we have had to.
We purchased the vehicle January of 2008 while living in Michigan. Since the purchase, we've moved to South Carolina and have been very unsuccessful in finding anyone at the dealership who is willing to find time to accept calls, let alone speak with us about the problems we were having with the van. We've since had it in for repairs three times, listed in further detail below. The dealership was given several opprotunites to make repairs prior to the third visit to another dealership in South Carolina. Aside from speaking with sales associate that sold our family the vehicle, we've attempted to contact a service manager or general manager, only finally speaking with a general manager this past Wednesday, who was extremly rude and unprofessional during the call not once offering a solution to the problem and telling me that because I didn't purchase an exteneded warranty that the dealership could do nothing. A letter has also been previously sent to the dealership, which according to the general manager, he never received during the phone call last week as well as never receivng any of the voicemails left.
After purchasing the vehicle, it was taken back to the service department in the first week of ownership as problems exsisted at that time. This service call should be in the dealership's records. The dealership was aware at that time that our family was moving to South Carolina and that a warranty would be able to be taken with the vehicle to South Carolina according to the sales associate. The second time it was at the dealership was for a daignostic evaluation in South Carolina at the request of the dealership in Michigan. The diagnostic summary was sent with the letter the general manager claims to have not received. The third time the vehicle was at the dealership is today, August 30, 2008.
The current problems with the vehicle are as follows: the right passenger door will not open automatically, the ait bag light is constantly on and the rear window is leaking water inside. Intermittently the passenger door will open a couple of inches when the button inside or on the keypad is pressed. It will no longer open all the way and is unsafe for my children to try and use as it's unpredictable not know if it will open. The air bag light is a concern as there could be something wrong with the airbag itself, thus not being able to protect the passenger in the event of an accident. Water leaking in the back window is a problem as things have gotten wet after being left in the vehicle overnight and have been ruined.
When our family traveled to Michigan in August, both myself and my wife attempted to contact the dealership for them to look at and repair the vehicle at their cost. The dealership was never able to set up a service call for the vehicle to be looked at for any potiental problems to be diagnosed, let alone try to repair them. We have since taken the vehicle, on a holiday weekend as it was the first weekend back in South Carolina, to be diagnosed and the door motor repaired. This repair resulted in spending over five hours sitting in a dealership for the diagnosis and repair, as well as a cost of around $350 for the motor to be replaced. As this is the only vehicle for our family at the current time and being a holiday weekend, this was an incredible inconvienience for our family, which includes two small children.
The paperwork provided to myself in negotiating with the dealership prior to purchasing the vehicle shows that both motors for the sliding doors were replaced, per the writing from the sales associate on the paperwork. This clearly shows, as the other door motor is working fine, that there was a problem with the way the motor was installed or it was a faulty motor that was installed before the vehicle was sold. This is why we're asking to be compensated for the time spent at the dealership as well as the cost for repairs on the vehicle.
I look forward to speaking with someone by Friday, September 5, 2008 to have this matter resolved and to be discuss when I will be reimbursed for my time spent, on a holiday weekend, at a dealership as well as the cost of the repairs.
It's sad that people are ok with charging someone that outragous amount to change a light bulb.
I was going to google a little bit more to see what else I could find out to help show this is an ongoing problem-not just someone complaining to get something for nothing.
