ddoconnell
Tink's biggest fan
- Joined
- Feb 26, 2007
- Messages
- 562
Ok, so during our trip last month we stayed in a 2BDR at SSR. My DS slept on the sleeper sofa, or should I say slept on the sofa?!? This fold out sofa has no mattress, just a thin pad that has three very uncomfortable sections. While he didn't complain, and said that he was glad to be at WDW, we thought that this was something to alert member services about when we returned home.
When we got home, I sent an email to MS and received a form email acknowledging my concern. Two days later, I received an email stating that this had been referred to the resort for review and that they were unaware that the sleeper sofa's had no mattress. Two days after that, I had a voice mail message from the resort that said that they noted my concern and that they would look into it.
So, no one will flame me, this is all I wanted was for them to acknowledge that it was an issue. I didn't expect any compensation as we still enjoyed our trip. I would reconsider choosing SSR for a 2BDR if we needed more sleeping areas and maybe move to AKL or one of the other resorts with the sleeping chair.
We have stayed in the GV at SSR before and their sleeper sofa has a mattress, so this is what I thought we would get in the 2BDR. I did wonder if anyone else had an issue with the sofa's in the 2BDR villas.
Thanks for your input!

When we got home, I sent an email to MS and received a form email acknowledging my concern. Two days later, I received an email stating that this had been referred to the resort for review and that they were unaware that the sleeper sofa's had no mattress. Two days after that, I had a voice mail message from the resort that said that they noted my concern and that they would look into it.
So, no one will flame me, this is all I wanted was for them to acknowledge that it was an issue. I didn't expect any compensation as we still enjoyed our trip. I would reconsider choosing SSR for a 2BDR if we needed more sleeping areas and maybe move to AKL or one of the other resorts with the sleeping chair.
We have stayed in the GV at SSR before and their sleeper sofa has a mattress, so this is what I thought we would get in the 2BDR. I did wonder if anyone else had an issue with the sofa's in the 2BDR villas.
Thanks for your input!
