Online Check In Issues

[thebigman65]

I am posting this here because it is a DVC reservation. We went to AKL back in April and before that trip, there was an issue with my online check in on MDE. It seems the 2 rooms we had booked, one for my son and his family and one for me and DW, both had my name on them. I did the online check in for his first and it worked fine. Then when I went to do it for the room for me and DW, it said I could not do it. We ended up calling several times, and Disney could not fix it. They tried by removing my name from my son's room, but we/they could never get it to work. We ended up doing it the old fashioned way (at the desk) and had issue with the room, our bands, etc. Fast Forward to our upcoming reservation for BLT in Oct, I attempted to check in online about a month ago and this is the message I get: Some of the payment method information is missing or invalid. Please edit your payment information, or try a different card. There is nothing wrong with my card, and I even tried another one. Over the past month +, I have called many times, sent emails, sent an online form with a screen shot with the error (suggest by a CM, which apparently are supposed to go direct to and actual IT person) and a few emails. All to no avail. They cannot seem to correct the issue.

Today I called one last time, and basically the CM said that she is reading all the notes, know that I have tried dozens of times to fix it, and have done all the suggested fixes (another browser, clearing cookies, etc.) None of it has worked. She was very nice, but basically told me there is nothing she can do except to submit another Ticket to Disney IT. I responded that I cannot believe a multi billion dollar company like Disney can't fix a simple issue or doesn't have a higher level IT person available to actually look at the Code or HTML and see if there is some kind of error in my profile, etc. She basically apologised and told me her hands were tied.

I have 2 questions:

- Has anyone else here experiences the same thing and did they manager to resolve it?
- Does anyone know if there is someway to escalate this other than speaking to a CM at the standard numbers?

Any help you can provide would be great!

 

[thebigman65]

bump

 

[tjkraz]

Are you communicating directly with DVC Member Services on this or some other Disney entity?

By default, the member is usually listed as the lead guest on all reservations. And yes, it causes problems if the same person is the lead guest on multiple concurrent reservations. The MagicBand tech doesn't support a guest having access to multiple rooms.

The lead guest cannot be changed by the member himself. It requires a phone call or online chat with Member Services. But it's usually simple for them to make the modification.

If the reservation was connected to the MDE app while the guest list was still incorrect, that may be a complication.

Maybe you've tried all of the proper avenues and your account is still FUBAR. Just trying to cover all bases.

 

[RoseGold]

I responded that I cannot believe a multi billion dollar company like Disney can't fix a simple issue

You cannot? This is Disney IT.

Being in multiple rooms causes chaos. It is known. You need to make sure the names are right on your DVC reservations first.

 

[RivShore]

We had a weird issue where our magic bands lost their ability to charge, they all worked one day then random ones stopped working at different times until none of them worked. We luckily got a manger at Wilderness who was very helpfull, he got some upper level of IT on the phone and they worked thru the issue, took about a half hour but it was resolved. I guess the moral of the story is you need to find a manager type who has the super secret IT number and is willing to help no matter how long it takes.

 

[thebigman65]

You cannot? This is Disney IT.

Being in multiple rooms causes chaos. It is known. You need to make sure the names are right on your DVC reservations first.

Thanks. I did that and it seemed to effect the reservation on MDE, but only had my first name and first initial of my last name. Then the Check in button was gone. I had to re-link the reservation, and it has both the right names....still won't work though.

 

[thebigman65]

Are you communicating directly with DVC Member Services on this or some other Disney entity?

By default, the member is usually listed as the lead guest on all reservations. And yes, it causes problems if the same person is the lead guest on multiple concurrent reservations. The MagicBand tech doesn't support a guest having access to multiple rooms.

The lead guest cannot be changed by the member himself. It requires a phone call or online chat with Member Services. But it's usually simple for them to make the modification.

If the reservation was connected to the MDE app while the guest list was still incorrect, that may be a complication.

Maybe you've tried all of the proper avenues and your account is still FUBAR. Just trying to cover all bases.

Thank you. Yes, I did call MS, and they made sure I was the lead name, and that me and my DW's names were correct. I think long ago when the double room thing happened, it somehow messed up me ability to check in online period. I asked if an IT person could look into the code/HTML on my account or profile and make sure there is nothing strange.,.....seems that's a bridge too far for Disney IT.....super super frustrating.