Thank god! Finally some people that feel the same way that I do.
I was really beginning to think I was all alone.
My girlfriend loves clothes. Now mind you, I can honestly say she's not the stuck up, snooty, prissy type. She's not, she just really likes clothes and more specifically, she's going to school for fashion marketing. Anyhow, that's neither here nor there.
It absolutely boggles my mind the way their staff treats customers. I had to go in there ~3 weeks ago with Tiff, which she picked up a few $25 dollar (
) tank top's and paper thin T's and we went to check out and the guy behind the counter actually looked highly irritated (for lack of kid-friendly terminology) that we had to "bother" him to ring us out. Apparently we were interrupting his conversation with his co-worker who might as well not had any clothes on.
And what is up with the ripped up and dirty jeans?! I have a few pairs of A&F jeans that are actually quite nice, but the new ones... I'll tell you what, you go to
Walmart, get me a pair of Wranglers, i'll wear them for a week while working on my project Jeep then we can go sell them in Abercrombie for a 500% profit..
The music is so ungodly loud that you can't hear yourself think. I guess that's how they can get people to spend $70 on a pair of jeans.
The icing on the cake was the other day however. I'm not a violent person, but I really REALLY came close to pulling this kid across the counter. Tiff bought a pair of jeans a week or 2 prior, she took them back to exchange them because they were the wrong size and finally the other day, decided to take them back for good as they just didn't "fit" her right. (She has something against trying on clothes in the store.. I don't quite get it, but that's just her thing). So we go to the counter, "bother" the girl and tell her we would like to return them. Gave her the receipt that she got back from the last time.
"I can't return these".
Umm, excuse me? Why not? Apparently, the exchange receipt isn't good enough for them, even though the guy the she exchanged them with said it was. I politely asked what is wrong with this receipt, as it clearly shows we exchanged them for a different size and that these jeans were right there on the receipt. Well, that's not good enough, it has to be the original.
I ask for the manager. Now, i'm not by any means racist or prejudice, I have a handful of gay friends myself, but this guy was clearly playing WAY on the other side of the fence. I barely get any words out about the situation and he actually has the nerve to say in his most flaming voice "Well i'm sooo sorry your little girlfriend is to stupid to understand our return policy".
At that point, I just about lost it. It took every ounce of restraint that I had, to not pull him over the counter and send him on his way to the hospital. Now as I said, i'm not an angry or a violent person by anymeans, but he just REALLY got under my skin, he said it so nonchalantly. I started getting very loud and demanding his name, his DM's name and phone number and his RM's name and phone number. "Oh, i'm so sorry, we don't give those out. If you have a problem you can file a complaint with me. Now, if there won't be anything else, i'm going to have to ask you to leave or i'll be forced to call security." I said oh, no, please let me. I pulled out my phone and called mall security. What I guess he didn't realize is that I too work in the mall and i'm rather good friends with Brad, our head security guard. I asked Brad to please come meet me before I pull the Abercrombie manager over the counter. I guess I said it a bit loud, people started looking and the Abercrombie manager (I still don't know his name) went in their back room to hide.
Brad came down and I explained the situtation, he said obviously nothing was going to get resolved and we both agreed that we should head out. We did. And i'm still trying to get in contact with the area's DM.
[/rant]
The saddest part of the whole thing, nothing got accomplished with the jeans and Tiff, i'm sure will still shop there again.
Gah.
I've never had any salespeople at A&F be rude to me--in fact, they've always been very helpful, even when I was just exchanging stuff for dd.
)
Okay, I'm hanging my head in shame.
