Here's what happen. I emailed GS twice, only one answer asking for a phone number. Then after two weeks, I snail mailed a letter with copies of the email. Got a call from GS on 12/1. He asked that I fax a copy of the ticket backs to him. After reviewing the tickets, he agreed to have them exchanged when we got to the parks. 1/1/05, we presented the expired tickets to GS at Epcot and received current tickets.