Ohana's manager Nick salvaged our experience.

[CTRalways]

While at Ohana's on our recent disney trip, we had some serious server issues. Our server was sidetracked the entire time. Our first contact with her was 10 minutes after we sat down. Another 5 minutes to get the drinks. Another 5 minutes pass and we get the potatoes and veggies....before the wings/shrimp....but no worries...she recognizes it, says she will be right back, and takes another 5 minutes. After that, we waited 20 minutes before we asked for the meat....though we were out of everything else....wierd huh? We asked for the manager. We are a nice disney family...been 12 times in 6 years...and never had to ask for the manager. We were polite, Nick was very polite. Nick quickly resolved the issues, fixed the bill accordingly, and invited us back for a better experience. He was very professional, and did a great job. Bad experiences happen in the restaurant industry...even at Disney. The question is...how will it be handled. Nick did it right. Thanks again Nick.

 

[eeyoreiscool]

Sorry to hear that you had a bad server but glad that you were able to get everything worked out.

 

[*KeepMovingForward*]

Sorry to hear you had a bad experience with the server. BTDT. When they go out of their way to try and make it right, that is what shows you that they are truly dedicated to the customer. Glad that Nick took care of things for you.

 

[Peter Pirate 2]

Sorry to hear you had a bad experience with the server. BTDT. When they go out of their way to try and make it right, that is what shows you that they are truly dedicated to the customer. Glad that Nick took care of things for you.

At least this time...But we can't totally foget the person at Yachtsman who got the bug with her salad and barely rec'd an apology...Nick sounds like one of the real good managers but don't assume they all are.

 

[kirbydog48]

It's really a shame about OHana. Our first time there was magical. We had a window castle-view seat, and our server couldn't have been better. Everything was timed perfectly. This was June 2006. Fast forward to our next visit, February 2007. Our server was hardly there, both mentally and physically. All our food came at once. C'mon people, that's a no-brainer. Unfortunately, this has been a complaint of too many guests to just chalk it up to "every server/restaurant has a bad night". It seems as though OHana is being taken off the list of must-do restaurants for many return guests to WDW. It's too bad they don't get it and fix the problems.

 

[disnut8]

At least this time...But we can't totally foget the person at Yachtsman who got the bug with her salad and barely rec'd an apology...Nick sounds like one of the real good managers but don't assume they all are.

Why bring that up in this thread? I'm sure that has had it's run and it's done.

I'm glad that once you received what you thought was poor service that you immediately sought a manager and had the situation corrected to everyone's satisifaction. Too often we hear on these boards about someone who didn't have pleasurable experience and then comes back and complains about it. But did nothing to rectify the situation when it was at hand.

Kudos to you and kudos to Nick. 99.99999% of Disney managers and servers are top notch.

 

[Peter Pirate 2]

Why bring that up in this thread? I'm sure that has had it's run and it's done.

I'm glad that once you received what you thought was poor service that you immediately sought a manager and had the situation corrected to everyone's satisifaction. Too often we hear on these boards about someone who didn't have pleasurable experience and then comes back and complains about it. But did nothing to rectify the situation when it was at hand.

Kudos to you and kudos to Nick. 99.99999% of Disney managers and servers are top notch.

Because I can.

When others make ridiculous blanket claims about how this proves Disney cares sooo much I feel it needs to be pointed out that it isn't Disney, it's the individual CM's at these particular locations that make or break the situation.

'Ohana has been beaten up so much lately it's great to hear about Nick and gives me hope that perhaps he's new and ready to shake things up at this place that has had so many recent service complaints.

 

[Ilovestitch]

I've always had the opposite happen at Ohana- for us they usually bring out everything all at once and we are in and out really quick.

Maybe the problem is new servers who can't get their timing right with the family style dining

 

[PrincessMomto2]

Sorry you had a bad experience but I'm glad that Nick did the right thing and saved the day for you.