Ohana recent review

[TravelBugJill]

We returned from a recent 9 day trip and purchased the DDP.

Our most regretable meal was at Ohana. We were looking forward to dining here.

The food was good. Yes, we had the noodles, but loved them. All the appetizers we very good, sticky wings and dumplings.

But, this is where the meal turned sour, so to speak. We had two waiters serving our table but when it came to the meat courses they both seemed to disappear.

They gave us one small piece of sirloin. Then came back 15-20 minutes later asking us if we wanted something else. Something else, we hadn't been given anything yet we told them. Meat service was very, very stingy, and pieces came few and far between.

That meal ending up taking at least two hours, but service was horrible.
One of the waiters actually poured a whole pitcher of sauce on our dessert making it inedible, then he disappeared again.

Service was reflected in his tip.

 

[MissionMouse]

Sounds like a typical Ohana experience...except you forgot about they drop and throw bowls-plates of food on your table without a word and dash away. Disappearing waiters and waitresses at Ohana is the norm along with the sirlion rationing game. This is a miss more than you hit type of restaurant and considering the individual meal price...

 

[sharonkurland]

Ayep. I hear ya. Here's what I wrote in my blog about our most recent visit to Ohana, on July 3rd.

Now, I liked O'hana the first time I went there with - oh gee, was it Steve and Chris/Kevin? - right after it opened in 1994. I went again a few years later and the quality had started to go down...cheaper food, less go-arounds to the tables, etc. And another decrease was noticeable when I visited a few years after that. This visit just followed the trend and this time the food AND the service just sucked. The fact that they filled us up on cheapo salad, bread, vegetables and chicken wings before we ever saw a skewer was not lost on us. And when we did get offered the skewered food, it was consistently cold and dry by the time they got to our table. The food was highly spiced and salty and after we quickly finished our original respective waters, Cokes and iced teas, refills on drinks were impossible to get...we asked our server for refills and he said he would get them to us as soon as he could, but he was, "busy with the skewers right now". That conversation happened through FIVE SETS OF SKEWERS. It wasn't until one of us went to a manager to ask HER if she could get us a drink, that we finally got refills. Members of our party LOVE O'hana's shrimp and said they would only take 2 each to start so there would be enough for everyone at the table, but asked that he come back with more shrimp for them because they could easily eat a skewerful each. He said he would, but he never did come back with more shrimp. Our server, although polite, appeared to be tremendously overworked, playing waiter, drink person and skewer guy for entirely too many people (he was covering 4 tables of parties of 8 or more). This was, obviously, the cause of most of the problems. We felt badly for him, but that didn't make us feel any better about getting cold, overcooked food, not getting food we asked for and being very, VERY thirsty for an extended period of time. But, of course, the solution to that problem would have meant having more people working. Like that'll ever happen at Disney. Shrug...add O'hana to the list of Disney restaurants I won't ever bother visiting again.

 

[wilde_oscar]

that is part of the Family Style meal... no service, just like at home.

 

[bookbabe626]

Weird. We were at Ohana on Wednesday night. Service and food were both fabulous. Our waiter came by frequently with the skewers, and I think I ate a whole skewer of the shrimp by myself. I just love them! Our waiter also had no problem with requests, like extra sauces or more of one of the side dishes, and brought them promptly and without complaint. It was one of our best meals of the week! (Our worst meal was Crystal Palace, which is normally great but was absolutely horrible for both food and service this time.)

 

[BamaTigger]

oh no....we are eating there this coming Friday nite!!!

Maybe I should just stick to CS at the GF's Gaspy's or Room Service!!!!!

 

[MsAmerica]

We ate there last Tuesday night and while we enjoyed it, I must agree with what others have said about the wait staff seeming to forget about the meat. They were ready to get our dessert before we even had a bit of meat. The waitress serving us was good but the other one, a man, we saw him once.

The new noodles are nasty, imo, and a poor substitute to the potatoes. Also, they should just forget trying to make a veggie dish work in that restaurant because it just keeps getting worse and worse.

I love the entertainment and environment there and the salad is good, however, I am not sure how much longer it will be on our regular list of establishments in WDW.


MsA

 

[disneystick]

We were there over spring break...and had a late res. of 9:20 p.m. with 14 of us. We had great service....lots of good quality food, meat was not dry at all. I was actually expecting poor service and dry meat since it was going to be so late, and very happy to report it was not. And with 14 of us...grat. was autom. included in the bill, so they could have avoided us totally. Instead they refilled all drinks, over and over, brought out the food in a nice timely manner. We did not felt rushed at all.

By the way, the 14 of us...were 8 girls ages 14-15 and 2 boys age 16-17. And 4 adults. So if ever there was a group that most waiters/waitress would not want to deal with...is a bunch of teenagers. So I'm giving Ohana thumbs up for the great service and food that our group of scouts got!!!

 

[Golden Rose]

We went in May, and had a mixed experience with it. We were seated after about a 40 minute wait (yes, we had ADRs.) I believe it was our longest wait of the trip, and we had table service ADRS for every lunch and dinner during our stay. (We were on the DlxDDP)

We were seated at a table for 3 (which we were)... we waited for a waiter. No waiter. No water. No food. I was starving by this point. A table of 8 was seated next to us after we'd been there about 10 minutes, maybe more. The waiter (our waiter) showed up at their table immediately. Brought them water and bread fast. Still never came by our table. His assistant (?) finally came by and tried to take our drink orders.

This is where I sort of lost it. I basically said I was hungry and grumpy and I'd now been waiting for about an hour for some food and something to drink and the table next to us who'd been seated considerably later than we had already had drinks and bread. (My three year old was behaving better than I was at that point, and he wasn't happy either.)

From that moment on, we had fabulous service. They brought us appetizers and drinks immediately, and the meats almost as soon. (I will say, we got the rest of our food so fast and so plentifully that the table of 8 next to us started watching us hungrily the way we'd been watching them!)

Apparently, losing one's temper (I'm just no fun when I'm starving) turns out to be a wonderful way to get service at Ohana's. It was a wonderful experience after my low blood sugar tantrum. I must have had 5 skewers of the shrimp...

In the end, I had very mixed feelings about the meal. Liked the food, loved our view, hated that it took a fit to get any service at all. We don't have Ohana's planned for our next trip.

 

[lucy_love]

sorry to hear about your experience.

We were there 2 weeks ago and had wonderful servers

maybe it's hit or miss

 

[Dallas_Lady]

I hate to agree on this one because we used to love 'Ohana. But on our 2007 trip, the service was so lacking that it killed the experience. We waited almost an hour for a 5pm ADR. Then we had to deal with the disappearing waiter. We got all our appetizers and side dishes, but the meat was pretty much non-existent. I totally felt like they were rationing it out. Our previous trips had not been that way at all.

 

[bookbabe626]

We got all our appetizers and side dishes, but the meat was pretty much non-existent. I totally felt like they were rationing it out.

I think that the PP who called it hit and miss is probably correct. On our visit last week, we had trouble getting the waiter to give people less meat. His standard "ration" seemed to be two to four pieces of the meat or three to six shrimp, and not everyone at our table wanted that much at a time. And, on his first stop at the table, he'd given me about a dozen or so shrimp, leaving only about six or eight on the skewer...so (without any prompting from me) he slid off the last of the shrimp onto my plate, figuring there wasn't enough left on it to take to another table, I guess. Hey, I wasn't going to complain...

 

[d1sneyf4n]

How is Ohana's for breakfast?

 

[lacy1101]

BamaTigger - we'll be there Friday night, too! I'm going to rely on our past experience and look forward to a good time and good food. I know anyone can have a bad experience anywhere, anytime, though. Here's hoping ours is a good one - enjoy!

 

[BamaTigger]

BamaTigger - we'll be there Friday night, too! I'm going to rely on our past experience and look forward to a good time and good food. I know anyone can have a bad experience anywhere, anytime, though. Here's hoping ours is a good one - enjoy!

Did you make an ADR??

 

[debit34]

We were there on Wed too! We also had awesome service. I asked for well done meat and our server went way out of the way to get us just what I asked for and with very little wait. This was also one of the best meals of our week! LOVE OHANA'S!!!

Weird. We were at Ohana on Wednesday night. Service and food were both fabulous. Our waiter came by frequently with the skewers, and I think I ate a whole skewer of the shrimp by myself. I just love them! Our waiter also had no problem with requests, like extra sauces or more of one of the side dishes, and brought them promptly and without complaint. It was one of our best meals of the week!

 

[mom2taylorandemily]

We ate at Ohana for the first time last year, and while we loved the food, our service was sketchy at best as well. We had great service for our salad, wontons, wings and such, but when it came to the meat our server was no where to be seen either. But, he came around to see if there was anything else and DH about came unglued. We hadn't had any meat, there was still dessert left to have, and he's wanting to hand us our bill. Um NO!!!!! Not quite. We will be eating there again this year, but since we are paying the tip this year, I hope our service is better. Last year we were kind of locked in to our tip, not this year!!!

 

[ADP]

maybe it's hit or miss

I consider all Disney World restaurants to be this way. Some more than others.

 

[kldmom2000]

We ate at Ohana last Sunday (17th) for our first time ever (my 19th trip to Disney~I figured I should see what all the fuss was about )

We loved it. Our 2 servers were excellent They were very attentive and the only issue we had with them is that they kept bringing us meat too often Everything was delicious (I ended up googling that Honey Lime salad dressing recipe yesterday because I loved it!). We had to keep turning them away because the food was just constant and abundant! DH said he doesn't want to eat there again because it was TOO much food!

Our girls loved the coconut races and the parade through the restaurant...

I'm so sorry you had a lousy experience! I do hope the rest of your trip was fun!!!

 

[mpls_mm]

This thread makes me nervous for my ADR...