Yonich2501
Mouseketeer
- Joined
- Jul 19, 2014
- Messages
- 84
So, let me tell you what happened with my cake from AKL...
I had worked with Amanda in the AKL bakery for nearly 2 months to come up with my cake design and finalize everything. It was going to be a surprise for my mom for her birthday.
We checked in our club-level room on 11/5 and whispered to the concierge to have the cake sent up. Shortly after we got to our room, there was a knock at the door, while my mom was on the balcony looking at the giraffes. Perfect timing! I opened the door, saw the cake and LOVED it. I signed off on it and the bellman left. I carried it toward the balcony, my mom saw it and started crying b/c it was so beautiful! My surprise was a success!!!!
We had a slice that night, but beings that it was a 10-in cake and just 2 of us, we had a lot left. We put the cake in the box and placed a plastic bag against the cake where the slices were taken from, to keep it fresh. It was delicious...best cake we have ever eaten...ever!!!
We got up early the next morning for the sunrise safari. We are always cautious when it comes to nosey maids, so we purposely things on top of the box along with the happy birthday button, so she had no reason to touch the box (Lord only knows where those hands have been). We placed them a certain way...
We come back from a fantastic day at animal kingdom, and the box and stuff on the box has been moved!!! Yet the table was still dirty. And better yet, when we opened the box, the plastic was pulled away from the cake and you could tell someone stuck their finger in the cake!!!! Ewwwwwww. Talk about gross.
No one at the front desk would talk to us when we called. After 30 min, we finally reached someone who said they didn't believe us, but would credit me for the cake if we allowed them to take the cake. No apologies, nothing to make it "right".
I got my $109 credit, but that isn't what I wanted. They ruined my mom's surprise.
Lesson learned.
I had worked with Amanda in the AKL bakery for nearly 2 months to come up with my cake design and finalize everything. It was going to be a surprise for my mom for her birthday.
We checked in our club-level room on 11/5 and whispered to the concierge to have the cake sent up. Shortly after we got to our room, there was a knock at the door, while my mom was on the balcony looking at the giraffes. Perfect timing! I opened the door, saw the cake and LOVED it. I signed off on it and the bellman left. I carried it toward the balcony, my mom saw it and started crying b/c it was so beautiful! My surprise was a success!!!!
We had a slice that night, but beings that it was a 10-in cake and just 2 of us, we had a lot left. We put the cake in the box and placed a plastic bag against the cake where the slices were taken from, to keep it fresh. It was delicious...best cake we have ever eaten...ever!!!
We got up early the next morning for the sunrise safari. We are always cautious when it comes to nosey maids, so we purposely things on top of the box along with the happy birthday button, so she had no reason to touch the box (Lord only knows where those hands have been). We placed them a certain way...
We come back from a fantastic day at animal kingdom, and the box and stuff on the box has been moved!!! Yet the table was still dirty. And better yet, when we opened the box, the plastic was pulled away from the cake and you could tell someone stuck their finger in the cake!!!! Ewwwwwww. Talk about gross.
No one at the front desk would talk to us when we called. After 30 min, we finally reached someone who said they didn't believe us, but would credit me for the cake if we allowed them to take the cake. No apologies, nothing to make it "right".
I got my $109 credit, but that isn't what I wanted. They ruined my mom's surprise.

Lesson learned.