Offer accepted on Thursday

[michelleiada]

My offer for BCV contract was accepted last Thursday and I received an email from Sharon at Fidelity that I should get my contract within two to three business days. Still nothing so I e mailed her this morning and nothing again hmmm...is this normal?

 

[moobar25]

FYI Sharon is on vacation this week - she's my agent too. I would call the main number and see who is covering for her. I know my contract is being covered by Evelyn in S absence.

 

[michelleiada]

FYI Sharon is on vacation this week - she's my agent too. I would call the main number and see who is covering for her. I know my contract is being covered by Evelyn in S absence.

Really? Shouldn't she have told me she was leaving for vacation? And perhaps told me who would be there for me if I had questions. Geez.... I can't believe that!

 

[michelleiada]

FYI Sharon is on vacation this week - she's my agent too. I would call the main number and see who is covering for her. I know my contract is being covered by Evelyn in S absence.

Oops...but of course thank you for the info!

 

[ELMC]

Really? Shouldn't she have told me she was leaving for vacation? And perhaps told me who would be there for me if I had questions. Geez.... I can't believe that!

At first glance I could see how you might be bothered by this. But with all due respect, I simply don't think it's realistic for you to expect her to tell you (and by extension every single client) that she is going away. I would estimate that at any given time she has between 50-100 buyers and sellers that she is working with. It's simply not practical.

 

[michelleiada]

At first glance I could see how you might be bothered by this. But with all due respect, I simply don't think it's realistic for you to expect her to tell you (and by extension every single client) that she is going away. I would estimate that at any given time she has between 50-100 buyers and sellers that she is working with. It's simply not practical.

I totally disagree. Especially when she depends on a commission. She could quite easily send a standard e mail to her clients informing them that she will be away on vacation and who will be there to assist them if need be. Not difficult and totally worth it. It's a simple courtesy. I guess it all depends on how important her clients are to her as well as how important her reputation is to her. She is in sales...which is a very cut throat industry. Someone could easily take her business away. At least an e mail that bounces back when one is sent to her saying she is out. Instead her clients get nothing and it appears that they are being ignored or not important. That is not good customer service...period! Not how I would want to take care of my clients.

 

[ELMC]

I totally disagree. Especially when she depends on a commission. She could quite easily send a standard e mail to her clients informing them that she will be away on vacation and who will be there to assist them if need be. Not difficult and totally worth it. It's a simple courtesy. I guess it all depends on how important her clients are to her as well as how important her reputation is to her. She is in sales...which is a very cut throat industry. Someone could easily take her business away. At least an e mail that bounces back when one is sent to her saying she is out. Instead her clients get nothing and it appears that they are being ignored or not important. That is not good customer service...period! Not how I would want to take care of my clients.

I respect your right to disagree and I'm certainly not out to change your mind. I also agree with you that an automated email response would probably be helpful and it is very easy to set up. That being said, I feel that your post has an air of entitlement to it that is a little unsettling. Resale brokers are not personal physicians and buying a resale DVC contract is not something that requires constant communication. I think that in general resale buyers overlook the fact that these are time consuming transactions that in most cases complete themselves without our micromanaging them.

 

[MickeyFan612]

I think they cover each others backs at Fidelity. I would call Evelyn and she will be able to let you know where your contract stands. When Rachel was out for vacation recently she let me know while I had her on the phone that she would be out for the rest of the week. If I hadn't caught her before she left I'm not sure I would have recieved a special call. I think they are very busy company but with that being said they are also a very good one

 

[JaimeA]

I also worked with Fidelity, and used Rachel. The communication in the beginning was horrible but once I passed ROFR, every email I sent she responded right back and Evy and Cammie were also wonderful with the communication. I believe Sharon should have had an out of office email on, she could have been so excited to go on vacation she forgot. Call and ask to speak to Evy, she was the one that sent me the contract to sign so she is probably your best bet at this point. Don't get too frustrated this process is trying at times but worth it in the end.

 

[GOOFY D]

At first glance I could see how you might be bothered by this. But with all due respect, I simply don't think it's realistic for you to expect her to tell you (and by extension every single client) that she is going away. I would estimate that at any given time she has between 50-100 buyers and sellers that she is working with. It's simply not practical.

Completely disagree. They work in a service industry where their clients are their livelihood. It is all too easy to set up an automated email response communicating their absence and who to contact in their absence. I worked in what I would call a service industry much of my live and it was not tolerated to leave the office without some sort of forwarding information. The last thing you want is your clients feeling like they are being ignored. The odd thing is that Rachel did the same thing not long ago and when I finally found out she was on vacation, it was Sharon I contact and told her that there should be an email notice (which she agreed with).

 

[michelleiada]

I also worked with Fidelity, and used Rachel. The communication in the beginning was horrible but once I passed ROFR, every email I sent she responded right back and Evy and Cammie were also wonderful with the communication. I believe Sharon should have had an out of office email on, she could have been so excited to go on vacation she forgot. Call and ask to speak to Evy, she was the one that sent me the contract to sign so she is probably your best bet at this point. Don't get too frustrated this process is trying at times but worth it in the end.

Thank you. Your reply is exactly what I was hoping for. Thanks for the hug. Communication with Sharon during the offering process was wonderful. That's why I was a bit surprised when I wasn't hearing back from her. I am truly a very patient person...but having had a previous offer fall through, I was beginning to get concerned. I did call fidelity this morning and spoke to Evelyn. She was great and informed me that my contract is coming today. YAY! I was only looking for encouragement or insight when I started this thread...I was not expecting to be attacked in a negative manner/tone. I guess when I am conducting any kind of business at all, I always go the extra mile and aim to please. I don't think my expectations, not a sense of entitlement BTW, were unrealistic. That is simply good business...keeping your customers informed. Common courtesy. Perhaps It was a simple oversight on Sharon's part. She is human and Im not angry with her. Just surprised that during our many communications last week she never mentioned she would be out on vacation. Its just not the way I would operate, that's all.

 

[michelleiada]

Completely disagree. They work in a service industry where their clients are their livelihood. It is all too easy to set up an automated email response communicating their absence and who to contact in their absence. I worked in what I would call a service industry much of my live and it was not tolerated to leave the office without some sort of forwarding information. The last thing you want is your clients feeling like they are being ignored. The odd thing is that Rachel did the same thing not long ago and when I finally found out she was on vacation, it was Sharon I contact and told her that there should be an email notice (which she agreed with).

Thank you! That is exactly how I feel. I'm spending a chunk of money here. There are lots of brokers out there. Good customer service keeps the customers coming back. I did not think I was being unrealistic...in the end all is good. Things are moving forward. YAY!

 

[moobar25]

I feel your anxiety but don't agree with expecting her to let everyone know about her absence. I am in the process of buying a contract with Sharon and wasn't a bit annoyed with her absence. I simply called Fidelity to inquire what the next step would be. They informed me of her vacation and I asked to speak with someone else who may be covering for her. It was that simple. No frustration and no aggrevation.
The process is still moving forward no problems. Now all I have to do is wait the 30 days to clear ROFR- now that is frustrating!! it's been 2 days and it's like watching the paint dry!
It'll all be ok - you'll see
Soon we'll both be DVC members!!!

 

[magicaldisney]

At first glance I could see how you might be bothered by this. But with all due respect, I simply don't think it's realistic for you to expect her to tell you (and by extension every single client) that she is going away. I would estimate that at any given time she has between 50-100 buyers and sellers that she is working with. It's simply not practical.

I also totally disagree with this. When the OPs offer was accepted on Thursday, Sharon knew that this week would be critical for the paperwork involved in the transaction. Totally unacceptable, especially when there are timelines involved.

 

[ELMC]

I also totally disagree with this. When the OPs offer was accepted on Thursday, Sharon knew that this week would be critical for the paperwork involved in the transaction. Totally unacceptable, especially when there are timelines involved.

I suppose we will just have to agree to disagree. In doing so I would like to point out a few things. First off, I don't think that anything that has to do with a resale DVC purchase can be deemed as "critical". There seems to be a bit of hysteria that has taken over these boards lately and I think people are losing sight of the fact that this is a 8-12 week process. Most contracts close without a hitch, the majority of contracts pass ROFR, and the majority of the time everything goes just fine on its own. As a resale buyer I know how excited and anxious one can get waiting to close. But in the grand scheme of things, this simply isn't a situation where seconds count. I would also like to point out that at this stage of the process, Evy is running the show and not Sharon. So Sharon's absence has very little to do with contracts getting processed.

 

[magicaldisney]

I suppose we will just have to agree to disagree.

Agreed!!

 

[moobar25]

let's just watch the paint dry for now

 

[michelleiada]

I suppose we will just have to agree to disagree. In doing so I would like to point out a few things. First off, I don't think that anything that has to do with a resale DVC purchase can be deemed as "critical". There seems to be a bit of hysteria that has taken over these boards lately and I think people are losing sight of the fact that this is a 8-12 week process. Most contracts close without a hitch, the majority of contracts pass ROFR, and the majority of the time everything goes just fine on its own. As a resale buyer I know how excited and anxious one can get waiting to close. But in the grand scheme of things, this simply isn't a situation where seconds count. I would also like to point out that at this stage of the process, Evy is running the show and not Sharon. So Sharon's absence has very little to do with contracts getting processed.

I disagree. Timing can absolutely be critical when purchasing a resale. Perhaps not when purchasing direct through Disney but many Resales fall through and then buyers are left to start all over again having lost time. In my case, I have already had a deal fall through and lost time. I need to book a vacation for next June and would prefer to be able to book it with points, not cash. We want to stay at Beach Club which is the smallest DVC resort and hardest to book at when well inside of the 11 month window. Therefore...time is of the essence. I know that this is a 60-75 day process, however I will do whatever I can to speed things along and to avoid wasting time with a contract that isn't going to go through. I'm certainly not hysterical and I'm not worried about seconds. I am worried about losing days or weeks though. Maybe your resale purchases have never fallen through. Yes, in the grand scheme of things this is not a major life crisis...no one was ever saying that it was. Obviously there are things in life that are far more vital....but that is not what these boards are about. This board is specifically about purchasing DVC, for getting and giving advice, venting and offering support about the process. Anyway...This is a happy place...not a place to pick at each other and criticize each other. We are all entitled to our opinions. One thing I think we can all agree on is that we all love DISNEY.