O-M-G! Dining ressie cx- can you believe this?!

[maddhatir]

Just got off the phone with a CM @ Disney Dining-- i needed to cx a dining ressie for one day
(cuz i am dining with JENR and family HI JENR )

ANYWHO......i said-- hello- i would like to cancel my reservation for Chefs de France @ 8pm...blah blah...... she THEN asks if DH is here! ...i said... i am sorry do you mean is he.......here? like in the house....here??......... she said yes- i cannot cancel the reservation becasue it is under HIS name!

WHAT!?? i said to her-- this is news to me-- i have been canceling and adding ressies for months now...and now you are telling me the info is under DH's name!? (first of all how did that happen) and I cant change anything!??

i said (and ladies i am sure you will agree with me on this one) i told the CM-- "my husband has NO idea WHERE to be or WHEN to be there for any of these reservations!" I am the one planning ALL OF THIS! she then put me on hold for about 5 minutes and came back and let me cancel them....... has anyone else had this problem?

of course if she would not let me do it..i would call back and speak with another CM, but that was crazy! i felt my blood pressure rising when she was saying this.....

i have been planning this vacation since January and my DH still asks..now when are we going again??

 

[maggiew]

Well, I haven't had problems with this when making/canceling ADRs, but I had the same thing happen when I tried to transfer my Disney Visa points to the rewards card. She asked to speak with DH and he had to give his verbal "permission" to transfer the Disney Visa points to the reward card since he was the primary cardholder. I told the lady the same thing you did. "Listen lady, my DH has never touched the Visa card. He has never charged anything on it. He has never paid anything on it. Why should he have to give his permission?? Did you call and ask for his permission when _I_ signed the payment checks??? NO.!" Luckily DH was standing right beside me and thought it was very funny that he had to give me "permission".

Maggie

 

[MareQ]

I had the same thing happen when I tried to transfer my Disney Visa points to the rewards card. She asked to speak with DH and he had to give his verbal "permission" to transfer the Disney Visa points to the reward card since he was the primary cardholder. I told the lady the same thing you did. "Listen lady, my DH has never touched the Visa card. He has never charged anything on it. He has never paid anything on it. Why should he have to give his permission?? Did you call and ask for his permission when _I_ signed the payment checks??? NO.!" Luckily DH was standing right beside me and thought it was very funny that he had to give me "permission".

Maggie

They have a responsibility to do whatever is necessary to protect the account which is why there are Primary holders on accounts and why they will only let the primary cardholder make any changes to the account. If you don't like having to deal with that then get a credit card in your name so you don't have to have DH authorize any transactions or changes to the account.

As for the ADR's they should be in the name of the person that makes the reservations - while annoying - I see nothing wrong with them asking to speak to the person they had on record for the ressie.

I don't use DH's name on ANYTHING because he's just as Disney clueless as your spouses "HUH? Dinner? What Park? HUH? Where are we going again?" Yeah yeah - just be quiet and follow me dear... LOL

 

[maddhatir]

They have a responsibility to do whatever is necessary to protect the account which is why there are Primary holders on accounts and why they will only let the primary cardholder make any changes to the account. If you don't like having to deal with that then get a credit card in your name so you don't have to have DH authorize any transactions or changes to the account.

As for the ADR's they should be in the name of the person that makes the reservations - while annoying - I see nothing wrong with them asking to speak to the person they had on record for the ressie.

I don't use DH's name on ANYTHING because he's just as Disney clueless as your spouses "HUH? Dinner? What Park? HUH? Where are we going again?" Yeah yeah - just be quiet and follow me dear... LOL

i have had that problem with a credit card being in DH's name. it IS very frustrating....and yes they do need to protect our account. but i do think it is funny they will take the payment from me- who wrote out the check and me who signed it. and they need to s/w DH who doesnt have a clue about the CC........i MADE SURE my disney card is in MY name thought!

as far as the ADRs- i HAVE no idea how they got DH as a "primary" name regarding our ressies--- we dont even have our package thru disney- its through AAA- i dont know what in the world happened there......

but what could they be protecting with a dining ressie that I made in the first place??
.....a vindictive ex-wife trying to screw up hubbys vacation plans maybe???? NO i swear thats not me, just made that one up.......but maybe it could happen!

 

[Ava]

I guess that is one advantage to being a same-sex couple. On the phone DP can just pretend to be me (or vice versa) depending on whose name something is under. As long as she remembers my mother's maiden name! LOL.

 

[scootert]

I just make dinner reservations in my name -- it's easier. I did have a similar experience on the Disney Rewards card. We left for FL before the closing date and we had a large purchase that was going on the new statement. I didn't have access to a computer, so I had to call to get the awards transferred. I agree they have an obligation to "protect" the primary card holder but I have to question their methods. If I'd had access to a computer, I could have transferred the award dollars without question. We were in the parks so I handed the phone to DH who was totally confused.. I could have handed it to a total stranger and asked him to say "it's okay"....

So while I agree with the idea, the execution leaves a bit to be desired.

 

[fwm]

Just got off the phone with a CM @ Disney Dining-- i needed to cx a dining ressie for one day
(cuz i am dining with JENR and family HI JENR )

ANYWHO......i said-- hello- i would like to cancel my reservation for Chefs de France @ 8pm...blah blah...... she THEN asks if DH is here! ...i said... i am sorry do you mean is he.......here? like in the house....here??......... she said yes- i cannot cancel the reservation becasue it is under HIS name!

WHAT!?? i said to her-- this is news to me-- i have been canceling and adding ressies for months now...and now you are telling me the info is under DH's name!? (first of all how did that happen) and I cant change anything!??

i said (and ladies i am sure you will agree with me on this one) i told the CM-- "my husband has NO idea WHERE to be or WHEN to be there for any of these reservations!" I am the one planning ALL OF THIS! she then put me on hold for about 5 minutes and came back and let me cancel them....... has anyone else had this problem?

of course if she would not let me do it..i would call back and speak with another CM, but that was crazy! i felt my blood pressure rising when she was saying this.....

i have been planning this vacation since January and my DH still asks..now when are we going again??

If the reservation is in his name then I can understand why they would want him to cancel. The simple solution is to put the reservation in your own name.

 

[Tinkrbell]

LOL!!!

That sounds Just like my DH! Has no idea where to go until I tell him, including his GOLF reservations.

Still laughing!

 

[Cass]

That's unreal!

I had a similar problem when I called to order a PPV movie for my daughter with our Satellite provider. They said they needed my husband's permission for me to order a movie

He still laughs about that

 

[Disney Planner Mama]

I had something similar happen when we applied for a mortgage -- we did it over the phone -- or rather I did it since DH hates doing finance related things. I gave them all the info, we did it in DH's name since I stay at home, worked with them for a few months getting pre approved, getting all the paperwork, doing the final things up until closing -- DH basically just signed papers. A few weeks after closing I called up with a question related to whether they are deducting the homeowner's association fee and am told they can give me no information unless DH faxes a form saying its okay.

Apparently I can only take out big loans in his name....

 

[denecarter]

Didn't have an ADR problem, but when we went during Thanksgiving some of the room ressies were under my brother's name. Excuse me, I made them, I paid for them, he was just along for the ride. They should put the name of the person who actually talks to them.

OT: Names and "permissions" can get awkward for DD and I... my husband died when my daughter was 4. One issue I had was changing a utility account. I know I should have changed it earlier... it was just easier not to. I felt really bad telling the poor person on the phone that no, my husband couldn't confirm the change because he had died about 8 years earlier. And then there was the immigration lady at the ferry from Seattle to Victoria, Canada. Luckily, I knew to take DD17's birth certificate (with father's name) and father's death certificate to prove I could take her out of the country.

When DD turned 18, I had to get her "permission" to make changes in her health insurance that I pay for. And Social Security decided to send her checks to her... no problem, as long as SHE started writing the checks for her car payment, car insurance, health insurance, college savings, etc.

 

[SlightlyGoofy]

I have been signing my husband's paychecks etc. for over 30 years. If he ever signs one they might bounce the check for the unfamiliar handwriting.

I have had the same problem with some things as they require my dh's 'permission' for me to take care of things that only I know anything about. It has seemed to me that you could just put any male sounding person on the phone to give the 'permission".

I have one credit card in my name because I read that was a good thing to do just in case something happened.

It seems to me that since I am the one writing the checks and making sure things are paid that my credit rating should be great but fear that I probably do not have a credit rating. Not a good thing.

Slightly Goofy

 

[maddhatir]

If the reservation is in his name then I can understand why they would want him to cancel. The simple solution is to put the reservation in your own name.

the reason i was so mad was.....i never PUT the ressie under HIS name- they must have just put his name first or something......but you know what- i dont think i ever TOLD them HIS name- do they even ask all party's names when maiking dining ressies?? as i said- my package is thru AAA- not disney.

 

[rainy~daze]

I didn't have a problem with our ressie's, but I booked everything, paid for it with my credit card and checks, made all the ADRs, everything, and all the info ALWAYS came addressed to him.

 

[TiggerandBelleFanMom]

This actually reminds me of a similar thing that happened to me with AAA (though not Disney-related). My car broke down at the gym. I called AAA. They told me that I needed DH's permission to be towed, as he was the principal name on the acct. WHAT?! What is the point of issuing each member of the family a AAA card if only one person can approve a tow? (Why not just give me a card with DH's phone number on it, if those are the rules?) Furthermore, I was at the gym. DH was not at the gym. He was at work, and he is a professor. Professors do not always sit by a phone. I was wearing sweaty gym clothes and it was January, so I was already REALLY looking forward to waiting out in the snow for AAA to come, as you can imagine. But the AAA person was adamant that they were not going to send anyone unless DH told them to.

Luckily, I was able to reach him, because it did not occur to me to do anything as clever + devious as just get a guy at the gym to impersonate DH!

You have my sympathy. It is annoying to be treated like a child...especially given that in today's day and age, the money that pays for the Disney vacation/restaurant meal/AAA membership frequently comes out of both partners' paychecks!

 

[kimberh]

i have had that problem with a credit card being in DH's name. it IS very frustrating....and yes they do need to protect our account. but i do think it is funny they will take the payment from me- who wrote out the check and me who signed it. and they need to s/w DH who doesnt have a clue about the CC........i MADE SURE my disney card is in MY name thought!

as far as the ADRs- i HAVE no idea how they got DH as a "primary" name regarding our ressies--- we dont even have our package thru disney- its through AAA- i dont know what in the world happened there......

but what could they be protecting with a dining ressie that I made in the first place??
.....a vindictive ex-wife trying to screw up hubbys vacation plans maybe???? NO i swear thats not me, just made that one up.......but maybe it could happen!

Hubbie is probably the primary AAA card holder. CAll AAA and check this out. I think most women handle the things at home and the travel, start getting cards and ressies in your name. That's what I do. I check and pay his on line, there is the privacy law but if you have the info you can do it online. lol Not Disney but other things.

 

[DisneyMommyMichelle]

yes, they have done this with me before. I figure it's a good thing since i don't want anyone else out there cancelling my stuff and pretending to be me (who would actually do this!! haha but it stems to basic CC info i'm sure). Oh well i lived and learned and now everything is in my name

 

[Snow_White]

When that happens to you next time just do what I do--pretend to be your DH!!! LOL!! This actually works, if you can believe it or not. Just talk a little deeper than normal and Voila! there you have it They don't have a videophone, so they'll never know It drives me CRAZY when people on the phone do this to me, so that is how I now handle it. Plus, me imitating my DH cracks the both of us up for hours

 

[GeologyRocks]

I guess that is one advantage to being a same-sex couple. On the phone DP can just pretend to be me (or vice versa) depending on whose name something is under. As long as she remembers my mother's maiden name! LOL.

My husband's name is a foreign one, without any real male/female connotations (and a very long last name) so I always just say "ok, this one's rough - the account is under ***********************************" (ok, so it's not that long. it sure feels like it! =P)

 

[bicker]

You're going to see this happen more and more over time, and you may someday be very greatful about it: There is so much identity theft going on these days that everything they can do to make transactions more secure is a Good Thing, even when it causes minor inconveniences like that described in the OP.