Senor_Jorge
Earning My Ears
- Joined
- Jun 29, 2010
- Messages
- 58
Having dined at Le Cellier two years ago we were looking forward to it, even knowing that it had increased to 2 DDP.
We had a reservation for 7:15 PM, got there around 6A:45 PM and checked in at the podium and went inside to take some available seats to wait. While picking up some menus I saw our reservation print and be placed to the side, returned to my seat and my wife and I looked at the menu. The room filled and emptied.
My wife noticed the staff becoming uncomfortable, but I assumed they were running a bit behind. She was right. For those that have been there, we were seated on the bench that has a 90 degree view of the front desk. Eventually a host/server asked if anyone had a reservation that had not been seated. We told him that we had a reservation for 7:15. At that point it was 7:35.
He checked the system, and then moved some items that had been placed over our reservation ticket that had printed out while I picked up the menus. My wife asked if they were running late, and his response was that our ticket had just been printed.
I understand that mistakes happen, but owning my own business and dealing with clients I don't have a lot of understanding for a blatant lie. Tell me you made a mistake and apologize. That's sufficient.
As a result, our meal started on a bad note but I had hope since the filet that I had two years previously was full of flavor and VERY well cooked. That didn't work out either.
Those that have dined at Le Cellier may be familiar with some of the tables for two along the walls, and understand that they are fairly close together. We ended up next to one or two current or former employees. Apparently they had been there for a while, and left shortly before our meal ended. That was after we placed our dessert order, and before it arrived. They were fine, as was there behavior...with the exception of other employees coming by to chat and in some cases trying to slide between the 18 inches that separated our tables. I'm not sure who 'Emily' is, but the young lady seated next to use seemed inclined to stay until asked to leave. If management allows it, I'm in no position to point a finger at an employee.
My ribeye was above average, my wife's filet was overcooked but she hadn't sliced into the center to check it when our server asked if everything came out as we'd ordered it. On that note I'd like to thanks Colin from Ontario. His service was excellent, and was the best part of our dining experience.
I made a decision not to deal with either situation while trying to enjoy our meal, because I didn't feel that it would end well for anyone. Our reservations were on the 14th of December and we returned home on the 19th. Email was sent to Disney on the 20th.
I didn't expect any compensation, nor did I ask for any. I did expect someone to acknowledge the issue. That has yet to happen. I understand that it's the busiest time of the year, but for that moment it was the most important time of our vacation.
Le Cellier has gone from a destination restaurant while at Disney, to a place that I will never dine again.
We had a reservation for 7:15 PM, got there around 6A:45 PM and checked in at the podium and went inside to take some available seats to wait. While picking up some menus I saw our reservation print and be placed to the side, returned to my seat and my wife and I looked at the menu. The room filled and emptied.
My wife noticed the staff becoming uncomfortable, but I assumed they were running a bit behind. She was right. For those that have been there, we were seated on the bench that has a 90 degree view of the front desk. Eventually a host/server asked if anyone had a reservation that had not been seated. We told him that we had a reservation for 7:15. At that point it was 7:35.
He checked the system, and then moved some items that had been placed over our reservation ticket that had printed out while I picked up the menus. My wife asked if they were running late, and his response was that our ticket had just been printed.
I understand that mistakes happen, but owning my own business and dealing with clients I don't have a lot of understanding for a blatant lie. Tell me you made a mistake and apologize. That's sufficient.
As a result, our meal started on a bad note but I had hope since the filet that I had two years previously was full of flavor and VERY well cooked. That didn't work out either.
Those that have dined at Le Cellier may be familiar with some of the tables for two along the walls, and understand that they are fairly close together. We ended up next to one or two current or former employees. Apparently they had been there for a while, and left shortly before our meal ended. That was after we placed our dessert order, and before it arrived. They were fine, as was there behavior...with the exception of other employees coming by to chat and in some cases trying to slide between the 18 inches that separated our tables. I'm not sure who 'Emily' is, but the young lady seated next to use seemed inclined to stay until asked to leave. If management allows it, I'm in no position to point a finger at an employee.
My ribeye was above average, my wife's filet was overcooked but she hadn't sliced into the center to check it when our server asked if everything came out as we'd ordered it. On that note I'd like to thanks Colin from Ontario. His service was excellent, and was the best part of our dining experience.
I made a decision not to deal with either situation while trying to enjoy our meal, because I didn't feel that it would end well for anyone. Our reservations were on the 14th of December and we returned home on the 19th. Email was sent to Disney on the 20th.
I didn't expect any compensation, nor did I ask for any. I did expect someone to acknowledge the issue. That has yet to happen. I understand that it's the busiest time of the year, but for that moment it was the most important time of our vacation.
Le Cellier has gone from a destination restaurant while at Disney, to a place that I will never dine again.
