Not sure how to handle this situation....

[Mickeyistheman]

I just want to be able to work in a drama free zone and that just doesn't seem to happen at my present job.

I have worked in this field for 16 years, was laid off for a year and then was hired back by the same company in a different location. I am a Travel Agent.

I have had many issues with my Team Leader (Manager) at this store, however, I had thought that we overcame those issues.

I was promoted back in August, which I was excited about, I did inquire about it because I wanted the position and I got it. With a new position comes new responsibilities, which I knew that I had. Monthly meetings, new reports, meetings within our office etc.

My Team Leader however, has no time to show me, nor does she really know what needs to be done. She has been with the company 30 years and has a reputation that follows her which is not good. People boo her when she wins awards, that is NOT good rep to have.

I had voiced my concern, because I was not being shown what new reports were or having meetings that are mandatory, she just gets away with it because no one wants to question her.

However, now I am not able to do my job and that is a problem.

Last week, she went to her monthly meeting and came back and asked me to stay after because she needed to discuss some changes with me. I stayed, no problem. Then she tells me that I should think long and hard if I want to stay in management, she doesn't like it and wants out. I want in, I am younger and this is my career path and I want to progress as far as I can, but you have to start somewhere. If I want to stay in my position, I can, just not in her store because she doesn't have the time to train me. I then got worried and asked if I was being let go or fired. She said no and why would I think that. Well, you are telling me you don't want me at your store.

I am not able to take over as Team Leader because I have only been in this position for a 3 months and I am not ready to take over. Usually it takes 6 months to a year before someone in my position is ready to take on their own store with proper training of course. She then said that if I wanted to step down I could do that too, but I can't stay in the store either. So they have to find a new place for me.

At first, I thought it was a blessing in disguise, but I have built up a customer base here, I am 20 minutes from work. I spoke with her boss and he says that its a good idea because she is stepping down from her position BUT since I am younger, it would be an issue and she needs to just be allowed to work her way and me not be in the store with her.

I am upset because I didn't do anything wrong, I want to do my job and do it properly so I can advance. This is also the same woman that earlier this year hit me because I didn't do something. I did issue a complaint against her but did not press charges. My fear is that no one has the guts to stand up to her, because she does bring in alot of money.

I have a notebook since this past March dated and timed of things that I felt were not professional and downright wrong or illegal.

There is no union and if I do fight this, they may fire me. Have no grounds because I did nothing wrong. I just don't understand why I have to leave. Just because she doesn't like me and I "tattled" on her.

Do I have an recourse? Do I contact Human Resources?

 

[WDWisTheBest]

I just want to be able to work in a drama free zone and that just doesn't seem to happen at my present job.

I have worked in this field for 16 years, was laid off for a year and then was hired back by the same company in a different location. I am a Travel Agent.

I have had many issues with my Team Leader (Manager) at this store, however, I had thought that we overcame those issues.

I was promoted back in August, which I was excited about, I did inquire about it because I wanted the position and I got it. With a new position comes new responsibilities, which I knew that I had. Monthly meetings, new reports, meetings within our office etc.

My Team Leader however, has no time to show me, nor does she really know what needs to be done. She has been with the company 30 years and has a reputation that follows her which is not good. People boo her when she wins awards, that is NOT good rep to have.

I had voiced my concern, because I was not being shown what new reports were or having meetings that are mandatory, she just gets away with it because no one wants to question her.

However, now I am not able to do my job and that is a problem.

Last week, she went to her monthly meeting and came back and asked me to stay after because she needed to discuss some changes with me. I stayed, no problem. Then she tells me that I should think long and hard if I want to stay in management, she doesn't like it and wants out. I want in, I am younger and this is my career path and I want to progress as far as I can, but you have to start somewhere. If I want to stay in my position, I can, just not in her store because she doesn't have the time to train me. I then got worried and asked if I was being let go or fired. She said no and why would I think that. Well, you are telling me you don't want me at your store.

I am not able to take over as Team Leader because I have only been in this position for a 3 months and I am not ready to take over. Usually it takes 6 months to a year before someone in my position is ready to take on their own store with proper training of course. She then said that if I wanted to step down I could do that too, but I can't stay in the store either. So they have to find a new place for me.

At first, I thought it was a blessing in disguise, but I have built up a customer base here, I am 20 minutes from work. I spoke with her boss and he says that its a good idea because she is stepping down from her position BUT since I am younger, it would be an issue and she needs to just be allowed to work her way and me not be in the store with her.

I am upset because I didn't do anything wrong, I want to do my job and do it properly so I can advance. This is also the same woman that earlier this year hit me because I didn't do something. I did issue a complaint against her but did not press charges. My fear is that no one has the guts to stand up to her, because she does bring in alot of money.

I have a notebook since this past March dated and timed of things that I felt were not professional and downright wrong or illegal.

There is no union and if I do fight this, they may fire me. Have no grounds because I did nothing wrong. I just don't understand why I have to leave. Just because she doesn't like me and I "tattled" on her.

Do I have an recourse? Do I contact Human Resources?

Your last 3 paragraphs gave the answer that you should consider. The person that you are referencing brings in a lot of revenue. There is no union. You don't have to leave. The age difference between you and your Manager should not matter.

I suggest that you think long and hard before contacting HR.

Do you need the job? If so, you might consider just trying to increase your sales, say nothing to others, and just concentrate on customers.

 

[Disneychix]

It sounds like they are telling you nicely that you need to move to another location or leave this particular business. She obviously has more 'pull' with managment than you do and she probably went to them and said she doesn't want to train you or simply doesn't get along with you. Since she is the one with senority and makes more money for the business they are siding with her.

I guess I'd question why you'd want to stay with a business where you were physically harmed by the same woman you now report to and rely on for training and career advancement? At this point showing a report of the things your Team Lead has done wrong over the past months will just look like you being a tattletale, they've already come to you and asked you to move on.
Maybe if you temporarily move to another location and she does indeed step-down they will ask you to go back? Did you ask where this move would lead you in the future? If you choose to stay with the company I'd get a clear picture upfront about what they expect from you and how/when you will achieve this.

 

[Mickeyistheman]

Because, I wanted to be the bigger person and since she was spoken to and I did not press charges, as I just wanted it on the record and for her to be spoken to that was it. Everything was fine, actually I thought things were going quite well so this is a shock for me right now.

SHE is going to step down, she does not want to be in management any longer she just wants to focus on sales and I do feel that is the best thing for her to do. I on the other hand want to proceed and be a Team Leader at some point.

She has used racial slurs, which I did report and just last week, she forged a customers signature on documents said it right out loud so we all heard. She also was on the phone with a friend of hers I am assuming, I pray that it was NOT a customer but she was using the most FOUL language and very inappropriate and if the one man in our office spoke like that on the phone, he would get written up possibly even fired. I can't repeat what she said on here, if you PM I will tell you, but even our 2 brand new agents in the office are offended by what she says. They even had to said to me before this happened, Is she always like this? How am I supposed to learn and makes sales if she doesn't have the time for me. It's not fair to these people, I can only do so much and I have NO PROBLEM helping them which is part of my job, but that has also affected my sales these past 2 months.

 

[usnuzuloose]

Hugs to you. But the part about hitting you, that is where it should have stopped. Has she done this before? Did it leave a mark? I hate to say it but by not pressing forward with that issue you kept enabling her to repeat the issue with someone else. I dont know how good its going to do by documenting everything now. It is always the person who does no wrong gets the wrong done to them. I know it is hard and nerve wracking. I will pray that you will get a great store and awesome people to work with. She will reap everything she has sown no matter how long it takes. Jo

 

[Mickeyistheman]

Thank you Jo, that is very nice of you.

I did go to HR about that situation and it was taken care of and she was spoken to and it never happened again.

We had been getting along fine, 2 weeks ago my mother was rushed to the ER because she had passed out and we now find out that she had 2 mini strokes and needs a pace maker. My Team Leader was ready to call her Dr.'s who are quite well known and very good Dr.'s. She even found a foster home for the family dog with friends of hers until we can take him back.

So this is why I am so confused why she is doing this. Is she really that fake? Then why take the time to be nice to me and help me out like that if you don't like me and don't want to work with me. I have worked with people I didn't like but you were professional and left the issues outside and did your job.

I love what I do and have for the past 16 years, I love working with people and have really come a long way in a year. So its just very frustrating and upsetting all at the same time.

 

[Disneychix]

Based on your PP about her being nice and now turning on you, I'd think maybe she told management SHE would not work under YOU if she steps down. Maybe she knows she didn't train you right and doesn't want to get caught, or maybe she really just doesn't want to work under someone she feels is 'beneath' her in years and experience.

 

[Disney Doll]

Do yourself a favor and look to work elsewhere.

Your company has illuminbated who their choice is, and it is not you. They are going with the person who brings in the money. If you stay, you will end up being fired for some imagined slight, breaking of the company's rules or whatever.

 

[usnuzuloose]

Thank you Jo, that is very nice of you.

I did go to HR about that situation and it was taken care of and she was spoken to and it never happened again.

We had been getting along fine, 2 weeks ago my mother was rushed to the ER because she had passed out and we now find out that she had 2 mini strokes and needs a pace maker. My Team Leader was ready to call her Dr.'s who are quite well known and very good Dr.'s. She even found a foster home for the family dog with friends of hers until we can take him back.

So this is why I am so confused why she is doing this. Is she really that fake? Then why take the time to be nice to me and help me out like that if you don't like me and don't want to work with me. I have worked with people I didn't like but you were professional and left the issues outside and did your job.

I love what I do and have for the past 16 years, I love working with people and have really come a long way in a year. So its just very frustrating and upsetting all at the same time.

I will keep your mom in prayer. You know I would not worry about this woman, I feel for what you have gone through. I went through stuff at work and after 8 yrs I decided enough is enough. I left it and I felt so much weight and burden disappear. Besides the things she does at work are most likely the same way at home. Take one day at a time. Concentrate on your family.

 

[Disney Ella]

Do yourself a favor and look to work elsewhere.

Your company has illuminbated who their choice is, and it is not you. They are going with the person who brings in the money. If you stay, you will end up being fired for some imagined slight, breaking of the company's rules or whatever.

I agree. It doesn't matter how diligent you are or how high your sales numbers are, management is clearly supporting your team leader instead of you. It's not fair, but it doesn't sound like that's going to change. Finding a job with a company that does appreciate you seems like a better long-term plan (although I know finding a new job these days isn't also easy.)

 

[Wishing on a star]

Tough to read thru everything, but it sounds like this person may be ready to leave, and is just insuring that YOU do not get the opportunity to advance into their job.

Is there any way that you could continue your ( non-existant ) training period at another store??? And still be in line to move back when this person is gone?
It sounds a fresh start with a more rational, objective, manager might be a good thing.

Could you keep your mouth shut and tough it out until it comes time to fill this person's position, and then make your case as they are walking out the door???
It is clear that NOTHING is going to change as long as they are there.

It's a tough call.
We don't know enough details.

It sounds like your promotion comes along the requirement/expectation that you receive further training??? If that is true, it sounds like it should be possible to take this to HR... BUT - now that you have had to make things personal with this manager, I just don't know how you can lodge a request or written concern about this training without it being considered as 'personal'.

It sounds like TPTB are not going to do anything regarding this person (for whatever reason....) even though she assaulted another employee

I really wouldn't expect any action to be taken here.
The issues seem to go well above this one manager.

In the end, I think you have to ask yourself...
If I do/say anything (even very very professionally) what are the chances that there would be a positive outcome. And, that should be your answer.

I am afraid that Ella's post above sums it all up.

 

[Mickeyistheman]

I have been told by the higher up, that I am not being fired or let go. They just have to find a place to put me. The challenge is, that most stores in the county that I live in all have Assistant Team Leaders. So that is what makes this a challenge. I may have to step down for a time so that I am in the area. I don't want to lose my job, I want to keep it. It is just very frustrating. I don't want to argue, I don't want to have to go to HR but I feel that I should fight for my job to show them that I want it.

Saturday my good customer was just walking his dog by our store. I just ran out to say hello to him. He came in to talk and started to ask me about a trip for March. I told him that I would be more than happy to help him, but I am going to another store. He was shocked but he knew why. He didn't like my Team Leader and felt she was very rude the times that he was in the store. He said that it shouldn't be about me, if I do go and fight. It should be more diplomatic. Such as I have a customer base and now this store is going to lose that and just because I leave and other customers may not follow doesn't mean they will continue business with this store. So the Store itself has more to lose than anything else because it then affects the other agents as well.

It just comes at such a bad time personally as well. I thought everything was going to so well with my job and now I have this. On Nov. 30th it will be a year that I have been back to work and now instead of celebrating and being thankful for it, I am stressed about it and now I am getting sick.

 

[kwelch10377]

I totally get that you want to watch out for your customers and don't want to lose them. I worked in retail for many years and I hated switching stores because I would miss a lot of my customers that I got to know. That being said when it comes down to it you need to focus on what is best for you in this situation and not factor in what is best for anyone else.

I think you have 2 choices, move to another store and hope that maybe when this person is no longer at that store you can come back or start looking for a new job.

 

[Wishing on a star]

I have been told by the higher up, that I am not being fired or let go. They just have to find a place to put me.

That pretty much lays it all out for you.
Doesn't matter if it is fair. Which I think we can agree, it is NOT.

You have been given your choices...

1. Accept a new assignment (hoping that you could move back at some point in the not so distant future)

2. Begin looking for other employment.

I think it is clear that 'fighting' would be a no win - lose lose, proposition.

At this point, are you not wondering if you want to work for an organization which enables employees who physically assault other employees.

 

[Mickeyistheman]

Wishing,

Unfortunately moving to another store is my only option. Looking for a job right now where I live is impossible. I have many friends who worked in the same company and they were either laid off or they decided to leave. They have been looking for over 2 years now for work. I was fortunate that they rehired me, but they had to put me in another store.

I LOVE what I do, I can't even begin to tell you and after a year I am so happy with the following I have aquired. My problem is that I try to see the good in people and believe in second chances and that peopel can change. THAT is TOTALLY not the case here and I think that is what bothers me the most. I go above and beyond and am always the nice person. Sure I'll take care of that for you, call that customer while you are out etc. But when I ask for something when I need it. I get the cold shoulder. Lesson learned.

I just want things to be fair but in this day and age especially now that cannot be done.

I was raised to be fair and compassionate to people. I worked for a wonderful company for 10 years and employees came and went and of course you don't always like who you work with but, you are all adults and should figure out a way to work and get along. I work for a VERY large company, but again my voice will not be heard on this subject.

 

[BELLE1109]

I think that you need to accept relocation and attempt to keep as many of your customers as you can.
Of course you have the right to go to HR or higher ups, however, from what you have told us- management is siding with the other woman. I agree with PP that you risk the possibility of being let go if you pursue this further. Whether its her seniority or sales doesn't matter..they have made a choice to put her interests first.
If your friends in the same industry are having a lot of trouble finding work...I would advise you make retaining your employment the top priority. However, keep any documentation you have!! Should you decide to file suit later, this may be valuable.

Good Luck!

 

[Wishing on a star]

I LOVE what I do, I can't even begin to tell you and after a year I am so happy with the following I have aquired. My problem is that I try to see the good in people and believe in second chances and that peopel can change. THAT is TOTALLY not the case here and I think that is what bothers me the most.

Yeah, that is the worst, isn't it.... sigh....

I think I agree then, that for now, I my biggest objective would be to maintain my job with this company.

Maybe when one door is closing, another better one is in store for you somewhere else down the line!

 

[cm8]

It sounds like they are telling you nicely that you need to move to another location or leave this particular business. She obviously has more 'pull' with managment than you do and she probably went to them and said she doesn't want to train you or simply doesn't get along with you. Since she is the one with senority and makes more money for the business they are siding with her.

I guess I'd question why you'd want to stay with a business where you were physically harmed by the same woman you now report to and rely on for training and career advancement? At this point showing a report of the things your Team Lead has done wrong over the past months will just look like you being a tattletale, they've already come to you and asked you to move on.
Maybe if you temporarily move to another location and she does indeed step-down they will ask you to go back? Did you ask where this move would lead you in the future? If you choose to stay with the company I'd get a clear picture upfront about what they expect from you and how/when you will achieve this.

 

[goofy!]

I have a notebook since this past March dated and timed of things that I felt were not professional and downright wrong or illegal.

She has used racial slurs, which I did report and just last week,

I did go to HR about that situation and it was taken care of and she was spoken to and it never happened again.

You are keeping a notebook on her and you have reported her at least twice now. You have voiced concerns over her ability to train you. You have gone above her head to her boss. You have talked about her to customers.

Yeah, I can see why she wants you out of her store. Your reasons for reporting and keeping the notebook may be very valid, but obviously, she is winning awards and upper management likes her enough to take her side.

By your own posting, this woman is quite successful and brings in the company a lot of revenue. So, she can't have ticked off every one of the customers. And Management loves, loves, loves revenue generating employees.

I would be jumping for joy for being offered a transfer where I might be able to actually learn my job and get a fresh start and have the opportunity to prove to management just exactly how valuable I am.

Management already sees your potential as you state that lots of your friends were laid off. But they kept you. There is obviously a personality clash between you and your team leader. By transferring you to a different location, they can keep both their valuable employees. And unfortunately, since you have the lower seniority, you are the one who gets to move.

Hope your mom is ok and is recovering well.

I just want to be able to work in a drama free zone and that just doesn't seem to happen at my present job.

I have worked in this field for 16 years, was laid off for a year and then was hired back by the same company in a different location. I am a Travel Agent.

I have had many issues with my Team Leader (Manager) at this store, however, I had thought that we overcame those issues.

I was promoted back in August, which I was excited about, I did inquire about it because I wanted the position and I got it. With a new position comes new responsibilities, which I knew that I had. Monthly meetings, new reports, meetings within our office etc.

My Team Leader however, has no time to show me, nor does she really know what needs to be done. She has been with the company 30 years and has a reputation that follows her which is not good. People boo her when she wins awards, that is NOT good rep to have.

I had voiced my concern, because I was not being shown what new reports were or having meetings that are mandatory , she just gets away with it because no one wants to question her.

However, now I am not able to do my job and that is a problem.

Last week, she went to her monthly meeting and came back and asked me to stay after because she needed to discuss some changes with me. I stayed, no problem. Then she tells me that I should think long and hard if I want to stay in management, she doesn't like it and wants out. I want in, I am younger and this is my career path and I want to progress as far as I can, but you have to start somewhere. If I want to stay in my position, I can, just not in her store because she doesn't have the time to train me. I then got worried and asked if I was being let go or fired. She said no and why would I think that. Well, you are telling me you don't want me at your store.

I am not able to take over as Team Leader because I have only been in this position for a 3 months and I am not ready to take over. Usually it takes 6 months to a year before someone in my position is ready to take on their own store with proper training of course. She then said that if I wanted to step down I could do that too, but I can't stay in the store either. So they have to find a new place for me.

At first, I thought it was a blessing in disguise, but I have built up a customer base here, I am 20 minutes from work. I spoke with her boss and he says that its a good idea because she is stepping down from her position BUT since I am younger, it would be an issue and she needs to just be allowed to work her way and me not be in the store with her.

I am upset because I didn't do anything wrong, I want to do my job and do it properly so I can advance. This is also the same woman that earlier this year hit me because I didn't do something. I did issue a complaint against her but did not press charges. My fear is that no one has the guts to stand up to her, because she does bring in alot of money.

I have a notebook since this past March dated and timed of things that I felt were not professional and downright wrong or illegal.

There is no union and if I do fight this, they may fire me. Have no grounds because I did nothing wrong. I just don't understand why I have to leave. Just because she doesn't like me and I "tattled" on her.

Do I have an recourse? Do I contact Human Resources?

Because, I wanted to be the bigger person and since she was spoken to and I did not press charges, as I just wanted it on the record and for her to be spoken to that was it. Everything was fine, actually I thought things were going quite well so this is a shock for me right now.

SHE is going to step down, she does not want to be in management any longer she just wants to focus on sales and I do feel that is the best thing for her to do. I on the other hand want to proceed and be a Team Leader at some point.

She has used racial slurs, which I did report and just last week, she forged a customers signature on documents said it right out loud so we all heard. She also was on the phone with a friend of hers I am assuming, I pray that it was NOT a customer but she was using the most FOUL language and very inappropriate and if the one man in our office spoke like that on the phone, he would get written up possibly even fired. I can't repeat what she said on here, if you PM I will tell you, but even our 2 brand new agents in the office are offended by what she says. They even had to said to me before this happened, Is she always like this? How am I supposed to learn and makes sales if she doesn't have the time for me. It's not fair to these people, I can only do so much and I have NO PROBLEM helping them which is part of my job, but that has also affected my sales these past 2 months.

I have been told by the higher up, that I am not being fired or let go. They just have to find a place to put me. The challenge is, that most stores in the county that I live in all have Assistant Team Leaders. So that is what makes this a challenge. I may have to step down for a time so that I am in the area. I don't want to lose my job, I want to keep it. It is just very frustrating. I don't want to argue, I don't want to have to go to HR but I feel that I should fight for my job to show them that I want it.

Saturday my good customer was just walking his dog by our store. I just ran out to say hello to him. He came in to talk and started to ask me about a trip for March. I told him that I would be more than happy to help him, but I am going to another store. He was shocked but he knew why. He didn't like my Team Leader and felt she was very rude the times that he was in the store. He said that it shouldn't be about me, if I do go and fight. It should be more diplomatic. Such as I have a customer base and now this store is going to lose that and just because I leave and other customers may not follow doesn't mean they will continue business with this store. So the Store itself has more to lose than anything else because it then affects the other agents as well.

It just comes at such a bad time personally as well. I thought everything was going to so well with my job and now I have this. On Nov. 30th it will be a year that I have been back to work and now instead of celebrating and being thankful for it, I am stressed about it and now I am getting sick.

Thank you Jo, that is very nice of you.

I did go to HR about that situation and it was taken care of and she was spoken to and it never happened again.

We had been getting along fine, 2 weeks ago my mother was rushed to the ER because she had passed out and we now find out that she had 2 mini strokes and needs a pace maker. My Team Leader was ready to call her Dr.'s who are quite well known and very good Dr.'s. She even found a foster home for the family dog with friends of hers until we can take him back.

So this is why I am so confused why she is doing this. Is she really that fake? Then why take the time to be nice to me and help me out like that if you don't like me and don't want to work with me. I have worked with people I didn't like but you were professional and left the issues outside and did your job.

I love what I do and have for the past 16 years, I love working with people and have really come a long way in a year. So its just very frustrating and upsetting all at the same time.

Wishing,

Unfortunately moving to another store is my only option. Looking for a job right now where I live is impossible. I have many friends who worked in the same company and they were either laid off or they decided to leave. They have been looking for over 2 years now for work. I was fortunate that they rehired me, but they had to put me in another store.

I LOVE what I do, I can't even begin to tell you and after a year I am so happy with the following I have aquired. My problem is that I try to see the good in people and believe in second chances and that peopel can change. THAT is TOTALLY not the case here and I think that is what bothers me the most. I go above and beyond and am always the nice person. Sure I'll take care of that for you, call that customer while you are out etc. But when I ask for something when I need it. I get the cold shoulder. Lesson learned.

I just want things to be fair but in this day and age especially now that cannot be done.

I was raised to be fair and compassionate to people. I worked for a wonderful company for 10 years and employees came and went and of course you don't always like who you work with but, you are all adults and should figure out a way to work and get along. I work for a VERY large company, but again my voice will not be heard on this subject.