Not Happy with Avis

[katallo]

The morning after renting a car, we had a dead battery. We called Avis Roadside Assistance at 9:30 am and were told a repair truck would arrive within 45 minutes. At 10:30, we called again and were advised the service provider could not reach us because they had transposed our cell phone number (but, they also had our address). They told us it would be another 45-minute wait, but would call to make sure we received service, They arrived at 11:45 and started the car, but told us it would be best to return the car. We never had anyone call to see if the problem had been resolved.

After a trip back to the airport, we were given a new car with a $25.00 inconvenience credit. Meanwhile, we had lost an entire day.

We returned the car on time with a full tank of gas. When we arrived at the gate, we discovered we were billed a Fuel Service Charge of almost 50.00. We had to wait until Monday to call billing. We had to fax a receipt. This was the first time we rented through Avis and I don’t think we will do it again. We sent an email to Avis and a letter to the corporate office over 1 month ago and not had any type of response.

 

[seashoreCM]

As far as the fuel service charge goes, you should have examined the paperwork both before taking the car and after returning the car. As far as the dead car went they should ,if the car was towed in, comped you the fuel.

Have they refunded the fuel service charge yet?

If it was your own car that went dead, how long do you tink it would have taken to get you back on the road?

Disney hints: http://www.cockam.com/disney.htm

 

[katallo]

We haven't received our credit card bill yet, but I'm hoping after four phone calls and sending them the receipt it will be credited. We'll find out this week.

I agree we should have reviewed the receipt before leaving the check in lane, but there was a long wait time to check the car in and we were in a rush to get to the gate to make our flight. We did call from the gate, but they said once it's charged, we had to go through the billing dept. Our mistake.

Honestly, we have only had one dead battery in our own car and since we have AAA, it took less than 1 hour for the repair service to arrive and charge the battery. I'm sure if you don't have some type of roadside service it might take longer.