none

[bounceliketigger]

Why would I be happy for someone who IMO took advantage of a mistake, and used that mistake to make a "profit"

nope 650 won't cut it..........give me 1000.00

AGAIN, no one was trying to make a profit here. We were assured from day one that the miscommunication could be corrected in equality. If you took note of the numerous posts before being negative, you might have seen that 1) the guide had assured us that we would receive something comparable to the savings that the DP would offer a group of 8. 2) The guide agreed that 650 was no where near comparable to such savings and offered to revisit the amount. 3) It was DVC who offered cash--we never requested it. However if cash was the option they chose it should be of comparable value as previously stated.

Furthermore, the only entity making a PROFIT out of any DVC vacation is Disney. I once read a post on this board that said "if there is one thing Disney is good at, it is taking your money and making you feel happy that you gave it." IMHO this is true in the case of big business most of the time. It's not true in most cases that big business offers to give some of it back. In this case one person acknowledged and acted on his strong ethics and risked possible scrutiny simply in the name of correcting an error. We should all be so bold.

So, my final word on all of this is--don't be satisfied with the status quo when it comes to customer service. Don't expect the world and don't be greedy. Do expect that someone selling a product knows the product. Do understand that people make mistakes. Do expect that when someone says they will do something to correct a mistake, they should do it. Finally, realize that DVC is big business and we are all customers. We have willingly given them our money in return for a service. There is no reason why that service should be anything less than what you should reasonably hope to get out of it--and that expectation is certainly not profit.

 

[rparmfamily]

Why would I be happy for someone who IMO took advantage of a mistake, and used that mistake to make a "profit"

nope 650 won't cut it..........give me 1000.00

Well when the guide says it's not a good offer then I would tend to listen to the guide who would know better. Once again, great job DIS for great customer service. Bounce IMO does not seem to be the greedy type with a lack of ethics that certain inviduals make her out as so just row your boatboatboat on back to a different thread if you have nothing useful to say.

 

[boatboatboat]

<sigh>

 

[Maistre Gracey]

Unfortunatly DVC can't do the same for airfare, cancellation penalties for a group her size would be expensive, if cacellation was even an option.

If you read the original post carefully (quoted below), you will see that DVC was booked before bounceliketigger called to add the meal plan.
That alone shows intention of taking the trip regardless of meal plan status.

When we signed up under F & F, we asked him if the Dining Plan was available to DVC members currently & mentioned that I had heard on this great online board that it wasn't available unitl April 1. He said no, that it was available now, he was sure. With that, we booked a trip for 7 on March 19. A few days later, after confirming the dates with everyone & that they all wanted the "Plan" I contacted MS & was promptly told the plan was not available until April 1.

MG

 

[bounceliketigger]

If you read the original post carefully (quoted below), you will see that DVC was booked before bounceliketigger called to add the meal plan.
That alone shows intention of taking the trip regardless of meal plan status.





MG

"With that, we booked..." IOW, we booked for March KNOWING the plan was available.

"confirmed dates & that everyone wanted the plan"---definition of confirm: to verify, to ratify, to make stronger.

 

[Muushka]

Bounce. Ya gotta believe me. You are never going to win with some people.

As the lizard in the old Budweiser beer commercial used to say;

"Let it go, Louie".

 

[bounceliketigger]

Bounce. Ya gotta believe me. You are never going to win with some people.

As the lizard in the old Budweiser beer commercial used to say;

"Let it go, Louie".

That's the best advice I've heard yet. Why I feel the need to defend myself to strangers...I think it's time to "bounce" this post. Really.

(I was just trying to hit my 100th post! )

 

[Maistre Gracey]

Needless to say we're going to take the money & run!

This is from the the original post.

No more needs to be said in my opinion.

MG

 

[DebbieB]

That's the best advice I've heard yet. Why I feel the need to defend myself to strangers...I think it's time to "bounce" this post. Really.

(I was just trying to hit my 100th post! )

You changed the title to "none" but you keep it going by posting. I don't understand.

 

[JPC]

Ok, just got in on this thread. Need the 411 and reader's digest version.

 

[fishermouse]

If you read the original post carefully (quoted below), you will see that DVC was booked before bounceliketigger called to add the meal plan.
That alone shows intention of taking the trip regardless of meal plan status.



MG

Read the quote several times, sorry I don't see it yor way . We always make resie at DVC first, make sure we have a place to stay then airline, have to get there. then any extras ie:shows, meal plan, magic express etc. According to original post BLT was lead to believe the meal plan was available by DVC rep. sounds like a no brainer. As for the amount with 7 people it's not unreasonable to expect a savings of $1000 . or more over the course of the trip. If they are like my wife and I eating out is a very important part of any vacation. Except camping trips then I'm the cook
funny thing is BLT's trip will be just a memory, but this post will live on forever
Just had to add something after going back and reading again, Notice you only posted part of the original quote! Left out the part where BLT called to back and was told it would be taken care of. I would have taken the money and run also! I'm sure some would simply say "no thank you keep the money, I don't want to impact anyones future dues"