Dean wrote:
Having said that, if it wasn't in writing, it didn't happen. This idea of they promised reminds me of when they changed the points in, I believe, 96.
When we bought in 1994, we received a glossy Member Guidebook, a Public Offering Statement, and a bunch of other paperwork. Yes, I studied all of it during the rescission period. Basically, the Member Guidebook explained the DVC program in plain English. And, guess what? "Pool Privileges" was there in plain English:
By the way, you'll see there wasn't even a restriction regarding particularly busy pools on busy particularly days back then.
Ben (our Guide who is no longer with DVC) did a great job explaining DVC. He explained (as did the paperwork) that the
point charts could be readjusted as long as the totals don't change. And he explained that pool hopping is a benefit for those who buy into DVC, but that's not available to other WDW guests.
It's fair to say that the product that Disney offered to us clearly included pool hopping -- verbally and in writing. And that's what we bought. I'm not a lawyer, so I'm not saying whether the Guide's verbal promises and the Member Guidebook's written description of the DVC program constitute a legally binding promise or merely a commitment that an ethical company would honor.
I don't doubt that there's some "fine print" wording somewhere in the paperwork that Disney could try to stand behind if they tried to discontinue pool hopping. After all, pool hopping is not part of our deeded real estate interest. And as far as I know, pool hopping is not in the Public Offering Statement. But I really don't expect this to happen.
I think of Disney as an ethical company that delivers on its promises. That's one big reason we bought a timeshare from Disney, despite that overwhelmingly negative reputation of the timeshare industry at that time.
I didn't complain when Disney added reasonable restrictions based on pool capacity. For the last few years, it's meant that there were a few days each year when Stormalong Bay was not available for pool hopping. But the blanket ban on pool hopping to any WDW pools from June 29 through July 5, 2001 is unreasonable. We're not going to be at WDW that week, but if we were it would be a clear violation the commitment that Disney made to my family. I hope Disney will never repeat this mistake.