We have gone several times and didn't get one each time. So, I think it is something they may do as an 'extra' not a 'given' unless you have booked something that stated that you would get one as lovinlife has stated. As for being upset, just remember, there are lots of people that would love to go without those luggage tags!! LOL It is your vacation and don't let a little thing like luggage tags get in your way of having a great time. I would be glad there are no immediate threats of another hurricane!! Besides, I have those plastic ones and they break. Then they are useless. One of them broke the first time we used them and actually had to open the bag to make sure it was ours at the airport. **Don't look... unmentionables are in here!**