No beach towel!

[Skybaby]

Second Disney cruise but no beach towel. I thought I read on the board that Castaway members received a beach towel.

 

[Hygiene99]

we did i kope u went and asked for it or was there something else...

 

[FantasticDisFamily]

Was there something else in your stateroom? On our second cruise there was a beach bag along with the invitation to the Capt's party for Castaway Club members.

BTW - did you give DCL or your TA your castaway club # when you booked?

Deb

 

[Señor Ferrari]

Have you been on the second cruise yet? They leave the returning cruisers' gifts in your stateroom, so that they're there when you arrive. That's how it's always worked for us.

 

[Skybaby]

When I made the reservation, I gave them our Castaway Club #. But when we checked in, they did not have the number or have us as returning guests. I gave them the info at check-in. We called Guest Services and they said they knew nothing about a beach towel just the $25 on board credit. No we did not get anything else.

 

[Hygiene99]

would call Castaway club and have them mail it to you
hey u desreve it.....

 

[inkkognito]

I, too, would contact Disney about this!
I think we were one of the first returning cruisers on DCL...sailed in Sept. 1998 and then in Jan. 1999. There was no gift in our stateroom and nobody on board knew anything about it. I don't even think they had the program set up yet, even tho' they were advertising it. Eventually, after pursuing the matter, we got a nice picture in the mail that now hangs proudly in our hall. After that, they were very good about the gifts, although we've had trouble with the onboard credit at times. I always make sure to bring my Castaway Club card (which can be confusing, since I somehow ended up with two different numbers...maybe one day they'll leave two gifts!).
Barb
Visit the Platinum Castaway Club at: www.castawayclub.com

 

[FantasticDisFamily]

I would think as many times as you've been back that DCL would just give you a key and permanent assignment to one of the Cat 1 suites!

Deb

 

[MrsG]

We just booked our 2nd cruise, this time on points. I explained that it was our second cruise and I think we are now members of the Castaway Club. The rep said that she just entered it in the computer. Should I call DCL and get a Castaway Club number and find out if they received the info from our new reservation, or should I give them some time? Is there a separate department that handles Castaway Club members? Should I e-mail them instead?

I just booked the 2nd cruise this week. How long should I give it before I receive something in the mail?

 

[JLSE50]

When we went on our second cruise there was a picture frame that said DISNEY MAGIC in raised letters on the lower right corner. We put a picture of CHIP with us at the Character Breakfast in it and it is hanging in the breakfastroom.

BARB: What is with the onboard credit?? We never heard of that before.

Jan

 

[MrsG]

I just called DCL castaway club and explained that I told the rep when I booked our second cruise that we had sailed before. This rep said that the castaway club # is actually the client ID# from the second cruise. She said we would not receive the plastic Castaway Club card until we returned home from our 2nd cruise. I asked about the beach towel and she said it would be in our stateroom on the second cruise.

Does something sound funny here or does this sound correct?

 

[inkkognito]

The number thing sounds kind of funny...if that were true, why do I have two numbers? And hubby's number is one digit higher than my first number.
Barb
Visit the Platinum Castaway Club at: www.castawayclub.com

 

[Hygiene99]

does that also mean there was no invatation to the Return crusiers reception , where u have snacks and meet the captain and crew ???? if this is so i would explain that to them as well
i would be disapointed we always like the free drinks and snacks and talking with the crew.........

 

[MrsG]

Something tells me that I had better call back on Mon. and speak to another rep. I'll ask about the reception, too.

I'll keep you posted.

 

[Irishmom23]

is not until September 2003, and our first cruise was June 2002. I have already received my Castaway Club membership card in the mail. I would DEFINITELY call, because not receiving you card until after the second cruise does not seem correct, if I have already received my membership card more than a year before my second cruise. It arrived about six weeks after my first cruise.

 

[Chattyaholic]

after our first Disney Magic cruise in 1/01. I thought we would get something in the mail a few weeks after returning home from our cruise, but we never received anything. I booked our second Magic cruise several months ago, through Dreams Unlimited, and I think Cathy said she contacted DCL and got our number, but I have no idea what the number is. I hope we receive the beach towel, as others are receiving, but I'm not going to hold my breath about it I guess. Would definitely miss not being able to go to the Castaway Cay club party on the ship though!!

 

[taswira]

My first DCL cruise was January. A month later when I booked my second for May, I first called to get issued a Castaway Club number. In my stateroom on that cruise I received the sports bag, pin, and invitation to the CC reception. About six weeks after that second cruise, I received a big postcard with my CC number on it. I have #3 and #4 booked for Oct. and Nov. this year, and #5 booked for next year. I have still not received any plastic card.

 

[albiats]

Originally posted by MrsG
I just called DCL castaway club and explained that I told the rep when I booked our second cruise that we had sailed before. This rep said that the castaway club # is actually the client ID# from the second cruise. She said we would not receive the plastic Castaway Club card until we returned home from our 2nd cruise. I asked about the beach towel and she said it would be in our stateroom on the second cruise.

Does something sound funny here or does this sound correct?

The usual process is that sometime soon after your first cruise, you should get the plastic membership card and some membership info, like glossy brochures, etc.

They have had problems in the past with getting the cards and info out in a timely manner, and it was 'being resolved'.

It is doubtful that you will receive the Castaway Club onboard benefits unless you mention your ID number to DCL and or your TA. We didn't mention it for our second cruise and we didn't get the 'return cruiser gift' and we didn't get the reception invitation either. We did receive a second membership card and info a few weeks later. I called the Castway Club phone number and explained it to them and they added the info from the second cruise to the membership number from the first cruise so I just have one number now.

On all subsequent cruise reservations, I always mention the Castaway Club ID number and we have always received the 'gift' and the invitation to the reception.

The onboard credit offer for return cruisers has been discontinued, unless you book a future cruise while onboard a current cruise.

I would expect the card to arrive within a few weeks of the first cruise and not after the second cruise was completed. In reality though, the plastic card isn't that important, it's the ID number that is important. I have never been asked to show the card to anyone for any reason, just to produce the id number itself.

hope that helps

 

[taswira]

In reference to "sometime after your first cruise": The word I got from a CM at DCL when I booked my second cruise was that guests are not considered Castaway Club members now until they are actually "repeat cruisers." So it was when booking my second cruise that they issued me a CC number, which was noted on my reservation so I would receive the benefits. When I checked in and asked about a membership card, I was advised "4 to 6 weeks after your second cruise" I would receive something. That something was just the big postcard with the number. Maybe they are doing some cost cutting. But it does make sense for the CC to be for actual <I>repeat cruisers</I> and not just everyone who has ever sailed with DCL once.

 

[dylan'smom]

I rceived a plastic card & letter & pins & cute little magnet about 4 weeks after we sailed without any new cruise booked. I guess it's not too consistent.