We just returned from 7 nights at the Nick Hotel. The upkeep of the hotel is horrible. The rooms are very worn and the service is less than desirable. Of the 7 nights we were there, 4 days we had no hot water. When speaking with the guest services manager, he just said we needed to let if run for about 30 minutes and it should warm up. I travel for business all the time and have never had issues with hot water in a hotel. The lifeguards at the pool were not very good with kids and it showed. The characters were good with the kids and that was the highlight of the stay. If this had not been a trip paid for with points, I would have been more upset. Next year, I will be back onsite and will never think about staying offsite again.