We went to WDW in Feb and had made reservations at ICW thru Hotel Kingdom. When we got thru with our rental car check out, we called ICW to get directions from the airport and reconfirm since our flight was 6 hours late. they gave us directions and we headed out. After driving up and down, I think it was 27 for what felt like forever, we called again to recheck on the directions. At that point the person at the front desk said yes those were the right directions--same guy we spoke with originally, but that he didn't have anyone who had a reservation who hadn't checked in. We gave him our info and he said no, didn't have a reservation and wasn't sure he could find a three bedroom, MAYBE he could come up with a two bedroom. Well, we weren't pleased but hey it was one a.m. and we needed to sleep. Continued to try and find the street he told us to turn on. We never did find it and gave up--went to Vistana Resort where we had stayed before and they honored the hotel Kingdom rate after I told her my sob story, even though they had shown up on Hotel Kingdom as being sold out.
I must say however, that Hotel Kingdom was very prfessional and easy to work with. Apologized profusely and immed refunded all charges and assured us that if a charge from ICW showed up they would take care of reversing it. Our ressie DID show up in the Hotel Kingdom system still as being confirmed with ICW. So I didn't stay there, but I'd obviously be a little wary!