New membership, can't access Interval.

[Lizord02]

New member here, when I try to go to the Interval site from DVC I get this error page at this page: disney.intervalworld.com/web/my/auth/sso/error
I am logged into my DVC Account of course, the info is not being communicated to Interval, it is a SSO error, or Single-Sign-On. Is there a certain time that DVC sends info to II? Which department is responsible for the Interval relationship?

I tried calling Member Services and they explained how Interval exchanges worked. She looked on her side and my interval account was set up. I was expecting it to be delayed for several weeks so was surprised she thought it was already set up. She then told me it was my computer messing up and I should go try at the library. (I tried 3 computers...) I was told I can't contact interval as my account is through DVC. Does anyone know the right phone number or transfer tree to get to DVC IT? Should I call Member services and ask for a supervisor or Member Administration? This is my first experience with DVC, one of the reasons I bought was the free II membership to book cash getaways. Thanks for any help, there is almost no info online for DVC members trying to access II.

 

[Sandisw]

I’d call DVC IT to see if they have insight. If they can’t get it fixed, then email MS and ask someone to call you to help you get it working.

 

[Brian Noble]

How new is new?

It is possible that things are not set up on Intervals’s authentication service yet. Unless the DVC guide was logging into your II account as you, they wouldn’t see that.

 

[Lizord02]

It's working this morning! So happy!

 

[Brian Noble]

Good to hear. For others following along: some of the data sharing between Interval and DVC is done manually--at least in part. For example, it takes about a week or two for a confirmed exchange into a DVC resort to be visible when you call Member Services.