I work for NYC Transit within our bus operations and I want to weigh in on the portion of the blog that discusses, "However, over the past few years, I have noticed that my beloved Disney buses are becoming more and more unpleasant. The main cause: poor planning. Even the most novice Disney World visitor realizes that there are some parts of the calendar year that the parks are more crowded than others. Typically, the weeks surrounding holidays and summer vacation tend to be filled more so than other times during the year. To say that Disney and its transportation management team are unaware of this is foolish. So, why arent more buses (and boats, when one really thinks about it) being used to combat the crowds?"
The likely reason for not having more vehicles is that any additional vehicle means more maintenance costs. Department of Transportation regulations require that Disney maintains the buses on a fixed schedule. For most buses, this would be based on the mileage that the bus travels, however there is a maximum number of days the bus can go without being inspected as well.
If Disney were to add an additional 50 buses (at an approximate cost of 400k each for a hybrid bus), those buses would likely only be used President's Week, Easter Week, Summer Vacation, Thanksgiving and Christmas Weeks. That would mean that they would use 16% of their fleet only 25% of the time.
The next aspect that makes it even more cost prohibitive is the cost of employing the bus operators for the whole year even though they would be used just 25% of the time. (Hiring of additional part time operators isn't something that should be pursued due to the safety sensitive nature of bus operations.)
While we all see the front side of these decisions, the financial reality of the situation doesn't make additional bus availability as something worthwhile. With that same money, they could easily invest in something that could improve the guest experience for all, instead of just those just relying on the bus service.