Neutrogena.com - Free 16 oz. Rainbath & Free shipping

[Marionnette]

With any order over $15.99.

Use code HOLIDAY2012 and get free shipping on any size order PLUS a free 16 oz. Rain Bath.

I ordered a bar of facial soap for $1.99 + tax and it worked!

12/13/12
The code has been changed to free shipping and Rain Bath for orders OVER $15.99. Still a decent offer if you need just a few things that add up to $16 but not the bargain it was last night.

 

[ffindis]

Thanks, that's great deaL I just ordered some hand cream for $3.99 and got the rainbath and free shipping.

 

[dissybroad]

Thanks for the tip! I did the same with the $1.99 soap. Will give the Rainbath with a special washcloth called a VIC as a Christmas present.

 

[shoes99]

The soap was no longer available so I ordered the $3.99 foot cream to get the free item and free shipping.
Michele

 

[ilovediznee]

Thank you for this link! Bought a bar of acne soap for $2.49, got free shipping and a free 16oz shower gel - will pack for Summer 2013 Disney trip!!

 

[luvsmickeymouse]

Thank you so much, I got a bar of soap for $3.99 and the free item and free shipping!

 

[csharpwv]

OK, trying to order now - do they add the Rainbath at the end of your order?
I thought it would show in my shopping cart - but it doesn't.

The free shipping shows, but the Rainbath doesn't -

Is that normal?

 

[SleepyatDVC]

Thanks for the promo code!

I ordered something I normally purchase, the Rapid Wrinkle Repair Night Moisturer and got the shower gel as a bonus!

 

[stasijane]

This is great thank you! I have been intending to order my DD some face cream now I have a good reason to!

Does it show the Rainbath on your order? All I am seeing is what I ordered and the free shipping?

 

[dreamin_disney]

says with $15.99 purchase

 

[sissy_ib]

says with $15.99 purchase

This. The Rainbath is not showing in the cart until you have over $15.99 in products in the cart. You still get free shipping with the code though.

 

[Marionnette]

says with $15.99 purchase

This. The Rainbath is not showing in the cart until you have over $15.99 in products in the cart. You still get free shipping with the code though.

They must have changed the terms since I posted. I'll amend the thread title to reflect that the deal is not dead but not as good as it used to be.

 

[ilovediznee]

I posted that I ordered soap and got the body wash for free and free shipping. The total was small and I didn't create an account, but I thought it would show up on my bank statement as a purchase but it hasn't. Has anyone else ordered without setting up an account (it was optional) and has it shown up as a charge on your account?

Just want to be sure all is legit. Usually when I order something on-line, it shows up immediately as taken from my account.

Thanks -Diane

 

[Marionnette]

I posted that I ordered soap and got the body wash for free and free shipping. The total was small and I didn't create an account, but I thought it would show up on my bank statement as a purchase but it hasn't. Has anyone else ordered without setting up an account (it was optional) and has it shown up as a charge on your account?

Just want to be sure all is legit. Usually when I order something on-line, it shows up immediately as taken from my account.

Thanks -Diane

There are two "pending" charges on my credit card. The first is that $1 test charge that websites do to make sure the card is legitimate. That charge should drop off in a day or two. The second is for $2.11 - the cost of the facial soap ($1.99 + 6% tax).

Did you get a confirmation email for your order? If not, did you happen to print your order page out? Either of those would have your order number on it. You can call Neutrogena's customer service to see what the status of your order is.

 

[akcire]

I posted that I ordered soap and got the body wash for free and free shipping. The total was small and I didn't create an account, but I thought it would show up on my bank statement as a purchase but it hasn't. Has anyone else ordered without setting up an account (it was optional) and has it shown up as a charge on your account?

Just want to be sure all is legit. Usually when I order something on-line, it shows up immediately as taken from my account.

Thanks -Diane

I didn't set up an account and I just got a confirm email today

Thanks to OP. I got a cheapo grandma stocking stuffer

 

[shoes99]

Very Poor customer service
Placed my order on 12/14 and a temp charge was charged to my cc that day.
I called on 12/31 and the phone rang and rang and no one answered. I did a "contact us" email, and today I was sent an email that said my order was cancelled. Well I won't buy from them anymore.
I never received my order and my the temp charged to my cc was removed.
This was the holiday promotion...
and I was never notified my email that my order was cancelled.
Michele

 

[Marionnette]

Very Poor customer service
Placed my order on 12/14 and a temp charge was charged to my cc that day.
I called on 12/31 and the phone rang and rang and no one answered. I did a "contact us" email, and today I was sent an email that said my order was cancelled. Well I won't buy from them anymore.
I never received my order and my the temp charged to my cc was removed.
This was the holiday promotion...
and I was never notified my email that my order was cancelled.
Michele

I'm sorry that happened to you. I hope that you were not relying on it as a holiday gift. I agree that it was poor customer service to cancel an order without notifying the customer.

My order arrive with no problems. I even had shipping updates via email. But I don't think I will be ordering from them again. I don't like not having a human being to speak with when I have a problem.

 

[luvsmickeymouse]

I haven't received mine yet either. I called and called and it just rings and rings.

 

[musicluvr40]

I called on January 2. Had placed my order early in December. The customer service rep told me that she had no record of my order number and that she would have the IT department call me. She also told me that it had probably been canceled because of the vast amount of orders. No word as of today from IT. Honestly it was supposed to be a Christmas gift, but when it did not arrive by Christmas Eve I substituted something else. For me it wasn't a make or break thing, but this is the second company that I have had this happen with. They never notified me either - I had to call to find out what was going on with my order.

 

[shoes99]

Here is the second email I received from Neutrogena. They had no problems putting a hold on my credit card when they received my order, so I guess the technical difficulties were not with the cc processing...
Won't be ordering from them again. The items were for me, not a gift.


*********************************************************
Dear Michelle,

Thank you for your recent email. We sincerely apologize for the
problems you have experienced. Due to the overwhelming response to the
holiday promotion, we experienced technical difficulties with our
website. Unfortunately, as a result, your order was not able to be
processed.

If you are still interested in placing an order, please contact us at
888-984-2464, during our normal business hours of 8:00am-8:00pm, EST
Monday – Friday, and we would be happy to assist. We apologize again
for any inconvenience this has caused and we hope that you will allow us
another opportunity to better serve you in the future.

Thank you,
Murielle
Neutrogena