This is what is happening to a friend of mine. I'd like to know what you would do or suggestions you have........
She is a single mom (policewoman, no child support, no alimony) and has scrimped for a 7 day Disney cruise for her and her young (7) daughter. She went to a travel agency, told them she wanted to do the WESTERN cruise in Oct. They told her when, she booked a cat. 11 gty, took off work, bought plane tickets, reserved a room at WDW for 2 days before cruise, got a notarized letter from her ex(apparently like getting blood from a turnip) and told her DD she was taking her on the cruise and to see the Mayan ruins in Mexico (her daughter has a thing for Mayan ruins). She gets a comfirmation letter from travel agent and from Holiday House who they booked it through that says WESTERN cruise. Calls Disney last Friday to book her shore excursions - guess what -- she is booked on the EASTERN cruise!!!!! Called travel agent. They even have her Docs and never told her! They say it's not their fault it's Holiday House. HH says so sorry, too bad, we'll give you a $100 stateroom credit!
What would you do if you paid a couple thousand dollars and your travel agent booked you on a vacation you didn't ask for?
I know the Eastern is GREAT and she knows she's lucky to be able to go on DCL at all, but that's not the point. What do you think she should do?
She is a single mom (policewoman, no child support, no alimony) and has scrimped for a 7 day Disney cruise for her and her young (7) daughter. She went to a travel agency, told them she wanted to do the WESTERN cruise in Oct. They told her when, she booked a cat. 11 gty, took off work, bought plane tickets, reserved a room at WDW for 2 days before cruise, got a notarized letter from her ex(apparently like getting blood from a turnip) and told her DD she was taking her on the cruise and to see the Mayan ruins in Mexico (her daughter has a thing for Mayan ruins). She gets a comfirmation letter from travel agent and from Holiday House who they booked it through that says WESTERN cruise. Calls Disney last Friday to book her shore excursions - guess what -- she is booked on the EASTERN cruise!!!!! Called travel agent. They even have her Docs and never told her! They say it's not their fault it's Holiday House. HH says so sorry, too bad, we'll give you a $100 stateroom credit!
What would you do if you paid a couple thousand dollars and your travel agent booked you on a vacation you didn't ask for?
I know the Eastern is GREAT and she knows she's lucky to be able to go on DCL at all, but that's not the point. What do you think she should do?