NEED HELP re Photopass from Dis experts(m)

[EJMMOM]

We took a trip to Disney in late November. We collected over 100 pictures on our photopass with the intent of buying the cd when we returned. It seem to me the last time that we went several years ago that even though the card said you had 30 days to access the pictures, that they were there for like 6 months! So when we got back we did get on line and access them somewhere the first few weeks in December. Then I went back to buy the CD today and theya re gone already! I was shocked and if they are lost I will be truly heartborken! Things were so busy and I knod of wanted to wait for my Jan Disney Visa rewards to use. I never thought they would relaly be gone!

SOOOOO my question is this...have you ever heard of anyone being ble to recover these after the 30 days when they are off the website? I e-mailed their customer service and got an automated reply that said

Thank you for contacting our Guest Support Team. This message confirms
receipt of your request for assistance. One of our team members will
research your question and will reply to you as soon as possible. We
are experiencing higher than normal email volume due to the recent peak
attendance season and it may take up to 7 business days to return your
email. If your photos are due to expire during this time frame, there
is no need to worry, as we may be able to extend your photos despite the
delay in processing your request. Please do not reply to this
system-generated message.

Sincerely,

DisneyPhotoPass.com Guest Support Team

7 days is too long to stress out about this-so I beg of you experienced folks-any idea about this????

Thanks for ny help anyone can give this brokenhearted mom. (Especially the pictures of my 4 yr old on the t bar at Blizzard Beach and my DD's trip to the BIbbidi Bobbidi....)

 

[lisapezz]

I wish I could offer you some information that would comfort your nerves. I was there last February with a friend we waited towards the end of the 30 days to purchase just a few pictures. We definitely should not have waited because there were some problems, not sure if they were ours or the photopass site, that would not allow us to make the purchase. The 30 days went up and I contacted the Support Team and originally received a response much like what you did. After a few days I received an additional response stating something like due to the volume of pictures they store they are not kept past 30 days. Basically only a few days after the 30 day deadline we were out of luck. I'm throwing a little pixie dust your way for hopes of better luck for you

 

[wilde_oscar]

I hate to say it, but in the here and now, the 30 days is the limit.