DD really wanted a Disney Pocahontas costume for MNSSHP, and I found what looked like a good one on Ebay. It was listed as being in 'excellent' condition.
When it arrived, however, we found that it was missing 2 out of the 3 decorative buttons on the front of the dress, and the accompanying shoes are each split an inch or so down the back, below where the velcro fastens. It looks like they were actually cut. The missing buttons are just a disappointment, since it's mainly a cosmetic defect, but the split shoes would seriously affect their durability... but I don't feel that either qualifies as being in 'excellent' condition. (I can actually see in the auction pic now that the buttons are missing -- but only because I know exactly what I'm looking for. I'm glad, though, that there's at least that much evidence that the damage was there before I received it.)
I've emailed the seller, but she hasn't emailed back yet. I'm not sure what to expect. I noticed the shoes first and was just going to ask if she would take the shoes back and send replacement shoes, but then I noticed the dress buttons, too. Is it unreasonable to ask for my entire purchase price + shipping back, and I pay the shipping to send the costume back to her, so that we've each paid actual shipping cost one way? What other alternatives would be reasonable?
I'd normally just repair it the best I could and not complain, but I don't know where I could get the decorative buttons to match the ones that are still there, and I don't know any way to adequately repair the shoes. And I do feel I spent much more money on it than is justified, given that I can't adequately repair it
When it arrived, however, we found that it was missing 2 out of the 3 decorative buttons on the front of the dress, and the accompanying shoes are each split an inch or so down the back, below where the velcro fastens. It looks like they were actually cut. The missing buttons are just a disappointment, since it's mainly a cosmetic defect, but the split shoes would seriously affect their durability... but I don't feel that either qualifies as being in 'excellent' condition. (I can actually see in the auction pic now that the buttons are missing -- but only because I know exactly what I'm looking for. I'm glad, though, that there's at least that much evidence that the damage was there before I received it.)
I've emailed the seller, but she hasn't emailed back yet. I'm not sure what to expect. I noticed the shoes first and was just going to ask if she would take the shoes back and send replacement shoes, but then I noticed the dress buttons, too. Is it unreasonable to ask for my entire purchase price + shipping back, and I pay the shipping to send the costume back to her, so that we've each paid actual shipping cost one way? What other alternatives would be reasonable?
I'd normally just repair it the best I could and not complain, but I don't know where I could get the decorative buttons to match the ones that are still there, and I don't know any way to adequately repair the shoes. And I do feel I spent much more money on it than is justified, given that I can't adequately repair it