What is the model number? Does it have direct drive as in the Cabrio Platinum series or just the a Cabrio? The direct drive is a true transmission not a belt/pulley system. The belt stretches out over time and the spin speed diminishes. If not properly loaded (heavy at the bottom, light at the top) the machine does not run as well as it should. Also, make sure that you use HE detergent, otherwise the detergent does not rinse out of the clothes and the machine will pick up an odor and transfer that to your clothes.
Based on selling appliances for over 8 years, I would pick and LG or Samsung over a WP anyday.....