MyTravel office in Orlando

[foxylady]

Just weondered if someone could help please??

We have booked flights only with MyTravel, but through a flight broker. The tickets arrived earlier this week - great no problem.

Today we received a letter from the flight broker enclosing a letter from MyTravel as our flight times have changed. We are not too unduly worried by this, but in this letter it states that flight only customers should ring the resort office 48 hours before returning home to confirm the flights home, and the number for this can be found in the holiday guide that was enclosed with our tickets.

Well, we had no such holiday guide.

I have rung the flight broker who told me to ring the MyTravel phone number on the tickets. This is not recognised!! So I rang them back and they have given me a phone number for the resort office, but I am not convinced that this is right.

I have tried ringing the Customer Services number on the bottom of the flight change letter received from My Travel. Waited in a queue for 25 minutes, then it cut me off. Been onto the MyTravel website to find any alternative numbers, but cannot find anything relevant, so just rang the pre-services number, but again a long queue and no joy.

What I would really like to know is:

Does anyone have a phone number or e-mail address so that I can contact MyTravel to request a copy of this holiday guide, as I am assuming there be other information in there that we need? Perhaps if any of you are travel agents, you may have a number or e-mail address?

Or, does anyone have a holiday guide for MyTravel that they do not need? Perhaps you have already been and returned, but still have the guide lying around??

If not, does anyone know the telephone number and address of the resort office in Orlando. We may want to use the early check-in for our return home, and obviously need to know where we are going to check-in.

Any help gratefully received, as I seem to be going round in circles.

Many thanks

 

[Groovee]

try webbookings@airtours.co.uk as they have always mailed me back or phone 08702 415708

Their office last time we went was in the Old Town near church street but things may have changed.

 

[Goofyish]

I've done a bit of fishing and came up with this number for MYTravel Airlines:

0161 498 4498

I would imagine that there would be a MyTravel rep at the airport, they would be able to give you the details of the local office and contact numbers.
Or, try asking on the plane - they may have the details.

 

[wilma-bride]

I have a copy of the holiday guide we were given last year. You are more than welcome to it if you'd like it. I don't know if you're intersted but I also have a voucher for £5 off in-flight shopping (if spending £50 or more) and 4 vouchers for free in-flight drinks. If you'd like them all, you are more than welcome. Just send me a PM with your address and I'll stick them in the post

ETA: If you don't want the whole lot, the phone number you need is 1 407 850 2421

 

[Ali and boyz]

there is reps just as before you get to the car hire I am sure they will give you the number. we got it last year and we phoned them day before to check the flight.

 

[lizzysmith]

Was there a couple of weeks ago and visited the My Travel office to check in on our last day. Great way of getting rid of your luggage. The office is in Republican Square and the way we got to it was by going up International Drive to Wet & Wild and turning right there. Turn right again and Republican Square is just on your right down there. Easy to find.

 

[foxylady]

Thanks for all your replies and help.

Joh, I've PM'd you with my address.

Thanks again

 

[mattnkatsmum]

We had exactly the same letter - and the same problems! You're not flying from Sanford to Manchester on the 13th July are you?

Anyway, the reason for my posting is to say that I actually phoned the number posted above and it is fine. There is an option button to press for 'today's flight times' or you can press another number and speak to someone.

I propose to get my hotel to check on Sanford's website on the morning of the flight too.

Hope this helps.

 

[foxylady]

Hi Karen

Yes, we are flying from Manchester on 13 July. I assume you are too? Let's hope they don't change the flight times again.

Which particular number did you try: the 0870 or the 0161 number? Hopefully it was the 0161 number which will be cheaper.

Thanks and may see you at the airport. We are a group of 8, 4 adults and 4 teenagers (3 boys and 1 girl). The girl may be stressed out a little as she is not keen on flying.

Cheers

 

[mattnkatsmum]

It was the Florida number! I sent you a PM, by the way.

 

[Graeme]

Was there a couple of weeks ago and visited the My Travel office to check in on our last day. Great way of getting rid of your luggage. The office is in Republican Square and the way we got to it was by going up International Drive to Wet & Wild and turning right there. Turn right again and Republican Square is just on your right down there. Easy to find.

We did this with them in May. Great idea and works smoothly. $10 per person charge though but well worth it in my opinion. We got the seats I wanted and had hours to get lunch and wander to the airport without the queues of the checki in desk when we got there.