Are you talking about webcertificate? If so, My Points willsend you an email with a webcertificate "Code"--it will be a bunch of numbers. You then go to the webcertificate website and click on something at the top it says "add funds" or "get funds" --something like that and then you will put in the code that my points gave you. It will then be added to your account. The email should have instructions for you.