MyPoints....angry!!!

[cheshirekitty]

I did all of my online shopping through mypoints for xmas this year. I use a different email for mypoints because of all of the mail they send. When I shopped, I didn't use that email, I used my regular email.

I have now been going back and forth with them, through email, trying to get the points credited and they aren't giving them to me! They say that I didn't follow the guidelines. It says nowhere in shopping guidelines that you have to use the same email address on your account!!!

Does anyone have any suggestions on what I should do? The emails they keep sending me are generic and not personal...like they are being automatically sent.

 

[Maleficent2]

MyPoints - 1-888-262-4528 FAX - 1-888-333-6260

I would call them and fax them a letter with a copy of their guidelines..You are right and they are wrong but just in case they decide to change their guidelines I would print out the guideline ASAP!


Good Luck


Mal

 

[Tybug]

I've never sat down and actually 'read' the guidelines... but, I was under the impression that you had to use the 'same' email address when shopping through MyPoints.

But, if it's not printed/stated in the guidelines... then YES! Print them and give them a call.

 

[Eilonwy]

I don't know about the guidelines either, because I've never read them. But I do know that a few times when I've cllicked through for special offers it has stated that I needed to use the same email that's on my account to get the points.

Sorry I can't be of help.

 

[Sheree]

Unfortunately they are right. I also have 2 emails I use. but with mypoints, it does specifically say in the emails you click thru to shop and get points that you must use the same email address when you shop for points to be credited.

I know I have to remember that sometimes as well so I dont' use my other email

 

[Mish19]

Is it same email and name? I bought something through Harry &David and used the mypoints email but used a different billing/shipping name.

 

[JulesMom]

I'm not sure about the name, but every time I've bought something thru mypoints, the page always says to use the same email address as you use at mypoints.

 

[Eilonwy]

I think it says same name, too, but can't be sure.

 

[Maleficent2]

I checked the Guidelines and that is what they are stating she did not follow-there is nothing in them about using the same email addy although I always do because I thought it was required.

Guidelines



Since you're already going to shop, why not reward yourself with something extra- Points!


When you're shopping online, start with MyPoints Shopping!™ Shop as often as you like. There is no limit to the amount of Points you can receive. It's easy to use and very convenient, and we're bound to have what you are looking for.


You will earn Points with any of the merchants in the MyPoints Shopping! area. We have a huge selection of products and services from all the name brands you love. Points are awarded based upon purchase price of the item.(s) Purchase price does not include sales tax, state or local tax, shipping, handling or any other additional charges. For certain merchants, specific purchases may not be rewarded as well.


NOTE: Points are not awarded on purchases of Gift Cards or Gift Certificates from MyPoints Shopping! merchants.


IMPORTANT: To ensure that you get rewarded for your purchases, you will need to visit the MyPoints Shopping! merchants through the links provided here on the MyPoints® website.


We will award your purchases as soon as we receive confirmation of your transaction from the merchant. Point award timing varies by merchant except in the case of the merchants who offer "2pts per dollar spent." With these merchants who offer "2pts per dollar spent" we will post Points to your account within 20 business days. These same Points will be available to spend within 30 days. We may need to adjust your Point balance with award reversals for items returned or transactions not completed.


We will continually update and add new merchants, so check back often to see what's new. We want to ensure that we provide you, our members, with the best possible shopping experience.

 

[Gillian]

Some of the links from the site do warn you to use the same email, but not all do. The guidelines sure don't say it, do they?!

Best of luck with getting this worked out!

 

[welovedis]

Here's some info from a Bonus Mail that I received:

"In addition, to properly credit these Points to your account, the name and email address you use when you sign up for the 10-day risk-free trial must be exactly the same as your MyPoints account information. This helps us to identify your Point earnings accurately. "

Now I realize that this is not a typical shopping link, but most of the time when I shop I get the first page that shows up with that info:you need to click the link and use your MyPoints info when ordering or the points won't be credited properly, blah, blah, blah..."

I hope they just concede this time and award you the points as a show of good will! I'm crossing my fingers for ya!

 

[cheshirekitty]

Thanks for everyone's opinions and help!!!!

I did notice that on some of the links they do say to use the same email. The bottome line is that it DOES NOT say it in guidelines. I will let everyone know when I get this worked out....because believe me I will!!!

 

[Maleficent2]

Good Luck.Wishing you the best.



Mal