mbaker1277
Mouseketeer
- Joined
- Aug 4, 2002
- Messages
- 90
I have been debating whether or not to even post this, but I thought alot of you would like to know how Disney handles things when something unpleasant happens at their parks.
On our trip we were leaving AK one afternoon, and there were characters outside the gates standing by the christmas tree. I wanted my photo made with Chip and Dale in their christmas garb. My daughter is terrified of the characters, so I told my husband to walk on to the bus stop and I would meet him there. There was a CM standing with the characters and he offered to take the picture with my camera. The next thing I know Chip is running up to me and squeezes me in a big bearhug sideways. While he was grasping me he decided to touch me in some places he should have never been near, and linger there. He then quickly wrapped his scarf around my neck, entagling me with him. When the CM saw this happed, he told Chip to back off and to hurry up and take the photo. I was stunned at what just happened, and immediately went and told my husband. He is very high up in law enforcement, and was furious. Immediately upon arriving back at our resort I contacted security.
Security took me alone up to a room and made give give a written and oral statement, and speak with people who would investigate my claim. I also surendered my film to them that had a picture that showed that characters hands placed where they shouldn't be. They assured me they would investigate fully, and let me return to my room. It was then that I realized no one had given me their names, a case number, or even a phone number to contact them for updates. My husband called security back and identified himself as a member of law enforcement and began to ask alot of questions. No one in security was available so they took his information and said they would get back to us.
We went to MVMCP and when we returned to our room there was a message waiting on our phone. There was a nice voice stating that my case was being investigated, but we would never hear from Disney again. Have a good day! This did not go over very well.
Day 2- Once again we tried to contact security, and they referred us to a different number. My husband explained the situation to the CM, and they said they would have someone contact us from the claims department to decide how much money our claim was worth. He stated that we were not looking for any financial settlements, but this was a criminal case. We were getting the runaround! Finally a supervisor called us back and we told her all we wanted to know was that our matter was thoroughly investigated and that the person responsible was reprimanded. The supervisor told us matter of factly,"Disney never admits wrongdoing or fault. You will never know the outcome of this, and you will never hear from us again."
Day 3- After getting the runaround we decided to get the local law enforcement involved. The Orange County Sheriff's Dept. sent an officer to our room at 10:30 p.m. to take a statement from me. All of a sudden we get a knock at our door and it is somenone from security, wanting to know if there was something they could help us with. The officer told them that we had tried that for 3 days and got nowhere, so we finally got them involved, and that they needed to leave immediately.
On our trip we were leaving AK one afternoon, and there were characters outside the gates standing by the christmas tree. I wanted my photo made with Chip and Dale in their christmas garb. My daughter is terrified of the characters, so I told my husband to walk on to the bus stop and I would meet him there. There was a CM standing with the characters and he offered to take the picture with my camera. The next thing I know Chip is running up to me and squeezes me in a big bearhug sideways. While he was grasping me he decided to touch me in some places he should have never been near, and linger there. He then quickly wrapped his scarf around my neck, entagling me with him. When the CM saw this happed, he told Chip to back off and to hurry up and take the photo. I was stunned at what just happened, and immediately went and told my husband. He is very high up in law enforcement, and was furious. Immediately upon arriving back at our resort I contacted security.
Security took me alone up to a room and made give give a written and oral statement, and speak with people who would investigate my claim. I also surendered my film to them that had a picture that showed that characters hands placed where they shouldn't be. They assured me they would investigate fully, and let me return to my room. It was then that I realized no one had given me their names, a case number, or even a phone number to contact them for updates. My husband called security back and identified himself as a member of law enforcement and began to ask alot of questions. No one in security was available so they took his information and said they would get back to us.
We went to MVMCP and when we returned to our room there was a message waiting on our phone. There was a nice voice stating that my case was being investigated, but we would never hear from Disney again. Have a good day! This did not go over very well.
Day 2- Once again we tried to contact security, and they referred us to a different number. My husband explained the situation to the CM, and they said they would have someone contact us from the claims department to decide how much money our claim was worth. He stated that we were not looking for any financial settlements, but this was a criminal case. We were getting the runaround! Finally a supervisor called us back and we told her all we wanted to know was that our matter was thoroughly investigated and that the person responsible was reprimanded. The supervisor told us matter of factly,"Disney never admits wrongdoing or fault. You will never know the outcome of this, and you will never hear from us again."
Day 3- After getting the runaround we decided to get the local law enforcement involved. The Orange County Sheriff's Dept. sent an officer to our room at 10:30 p.m. to take a statement from me. All of a sudden we get a knock at our door and it is somenone from security, wanting to know if there was something they could help us with. The officer told them that we had tried that for 3 days and got nowhere, so we finally got them involved, and that they needed to leave immediately.
I just gave him a little push and said dont be fresh chip!!!
