I have a newborn "twinn" and was so disappointed and frustrated with the experience!!! Mine didn't arrive when expected, and they actually STOPPED answering their phones weeks before Christmas! I had to find a phone number on the BBB site to call them and complain. They had lost my order.
I was so disappointed when the doll came. It wasn't cuddly at all, and has such a weird physique because of the moveable legs and arms. Plus, I ordered the fairest complexion but that doll clearly has a QT tan - he's so orange. Plain ugly.
I chose everything myself rather than paying for them to match a photo, so perhaps that's why I was so disappointed?? I don't know.